Customer Ratings & Reviews
- Model:
- 93128982
- |
- SKU:
- 10559049
Customer reviews
Rating 4.4 out of 5 stars with 1266 reviews
(1,266 customer reviews)Rating by feature
- Value4.4
Rating 4.4 out of 5 stars
- Quality4.5
Rating 4.5 out of 5 stars
- Ease of Use4.3
Rating 4.3 out of 5 stars
to a friend
Rated 2 out of 5 stars
Bulb
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wouldn’t recommend this product. Not very easy to setup
This review is from Cync - A19 Smart LED Light Bulbs (2 Pack) - Color Changing - Full Color
No, I would not recommend this to a friendBrand response from Cync Support
Posted .We are always looking out for the needs of our users and are grateful for feedback such as this to get a sense of what we can improve on. If you ever need assistance in the future, please feel free to reach out to us at 1-844-302-2943. -Cync Support Team
Rated 5 out of 5 stars
Good
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It needs more colors but is fine ggggggghhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhh
This review is from Cync - A19 Smart LED Light Bulbs (2 Pack) - Color Changing - Full Color
I would recommend this to a friendBrand response from Cync Support
Posted .Thank you Archer for choosing Cync! We are glad to see this five star review. Thank you for your feedback, your thoughts have been submitted to our Development Team as input for future improvements. -Cync Support
Rated 1 out of 5 stars
Nightmare of light bulbs
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible to program, app is also terrible !!!!!!!!
This review is from Cync - A19 Smart LED Light Bulbs (2 Pack) - Color Changing - Full Color
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Hi DaveN. We are very sorry to hear you are not enjoying your bulbs but appreciate you taking the time to leave your honest feedback. - C by GE Support
Rated 2 out of 5 stars
When it works, a brilliant product
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great device when it works but frequently loses it connection to router.
This review is from Cync - A19 Smart LED Light Bulbs (2 Pack) - Color Changing - Full Color
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Hey, Anna. We appreciate you taking the time to share your review and would like to investigate this issue further. Please do not hesitate to email us at [email protected] or call 1-844-302-2943. - C by GE Support
Rated 1 out of 5 stars
Bad Batch
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.1 stopped working. 1 won't. stay on maybe a bad batch. Brought at good price on sale
This review is from Cync - A19 Smart LED Light Bulbs (2 Pack) - Color Changing - Full Color
No, I would not recommend this to a friendBrand response from Cync Support
Posted .We regret hearing this and would love to get to the bottom of why your Cync devices are not performing as expected. Please consider contacting us to make this right. Our support team can be reached at 1-844-302-2943. -Cync Support
Rated 1 out of 5 stars
Poor connectivity with Alexa
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not compatible with Alexa. Lost connectivity with Alexa within a couple hours, and there was no way to connect back to the app or the Alexa app. Saw other reviews that were talking about the same issue also.
This review is from Cync - A19 Smart LED Light Bulbs (2 Pack) - Color Changing - Full Color
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Hey Moses, our Direct Connect lights are compatible with Alexa, but have to be setup and functioning in the C by GE app first. If you have them setup and able to control them in our app then go under skills and games in Alexa and disable the C by GE skill and re-enable it. If the issue persists please reach out to us at 1-844-302-2943 or help@cbyge.com. We are here to help! -C by GE Support
Rated 1 out of 5 stars
Poor software to go with OK lights
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The app gets stuck on the loading screen more times than not rendering me stuck staring at my phone screen closing and reopening the app numerous times just to switch a light off.
This review is from Cync - A19 Smart LED Light Bulbs (2 Pack) - Color Changing - Full Color
No, I would not recommend this to a friendRated 1 out of 5 stars
Nah, I’ll pass
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really hard to sync to google home. I should have bought Phillips
This review is from Cync - A19 Smart LED Light Bulbs (2 Pack) - Color Changing - Full Color
No, I would not recommend this to a friendBrand response from Cync Support
Posted .Pete, we deeply apologize for any frustration you have experienced. We value your business and we want to make this right. Please allow us the opportunity to resolve the connection issues with your Cync devices by calling us at 1-844-302-2943. One of our technicians would be happy to assist you. -Cync Support
Rated 1 out of 5 stars
Huge waist of time.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One bulb would not pair with app. I tried everything and even did a factory reset huge waist of time. I returned this product. The one that did work was pretty cool however.
This review is from Cync - A19 Smart LED Light Bulbs (2 Pack) - Color Changing - Full Color
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Sorry you were not able to get one of your bulbs working. Please feel free to contact us directly if you need any assistance at 1-844-302-2943 or help@cbyge.com. -C by GE Support
Rated 1 out of 5 stars
Did not like these lights
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these lights thinking they would be easy to connect,but it was it was very difficult to connect and the light would automatically come on by themselves
This review is from Cync - A19 Smart LED Light Bulbs (2 Pack) - Color Changing - Full Color
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .We regret any issues you experienced with connectivity to our bulbs. A few things that might help are to power off the speaker or device that you are using to control your bulbs. If you are on an android device try clearing the app cache in settings followed by a restart. The direct connect lights require a 2.4ghz wifi network to connect and will not connect to 5g networks. We are also standing by ready to help get your devices working properly, and we can be reached at 1-844-302-2943 or help@cbyge.com. -C by GE Support
Rated 1 out of 5 stars
Waste of money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Half the time these lights just randomly stop working with Google Home and you have to reset them -- manually -- every two weeks. Do not buy.
This review is from Cync - A19 Smart LED Light Bulbs (2 Pack) - Color Changing - Full Color
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Your devise not staying connected with google is understandably frustrating and we are sorry that you have been having this experience. Here is a helpful link to that has a walkthrough for setting up your devices with Google Home cyncsupport.gelighting.com/s/article/google. If this issue persists please feel free to contact us directly at 1-844-302-2943 or chat with us at cyncsupport.gelighting.com. – Cync Support Team
Rated 1 out of 5 stars
A Basic Light for Quadruple the Price
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Literally stopped working 3 days out of the return policy. No longer is detectable by the Google Home nor the C by GE apps and is stuck on the last colour I chose.
This review is from Cync - A19 Smart LED Light Bulbs (2 Pack) - Color Changing - Full Color
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Hi Zach, sorry you experienced this issue with your direct connect bulbs. It sounds like a bulb reset would help get these up and running. You can do this by first starting with the light turned off, then turn on for 8 seconds and then 2 seconds turned off. Repeat these steps 5 times or until the light starts blinking. You can also reach out to us for any assistance at 1-844-302-2943 or help@cbyge.com. -C by GE Support
Rated 1 out of 5 stars
Terrible Products
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awful product. I bought two packs: two of them would never sync. After a couple of weeks, the bulbs would not come on at all. Stick with hue.
This review is from Cync - A19 Smart LED Light Bulbs (2 Pack) - Color Changing - Full Color
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .We certainly regret hearing that you had this experience Guvnor. We would love to assist in getting your devices working properly or replacing any defective lights under warranty. Feel free to contact us at 1-844-302-2943 for assistance. -Cync Support Team
Rated 1 out of 5 stars
NO GO
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I could not get the light to pair. I tried every thing. The app is a little complicated also. I am sure when it works its probably a good product just not for me.
This review is from Cync - A19 Smart LED Light Bulbs (2 Pack) - Color Changing - Full Color
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .We regret any inconveniences caused by the lights. If you are still having any issues with pairing please reach out to us at 1-844-302-2943. -C by GE Support
Rated 1 out of 5 stars
No impressed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The app is horrible, literally had a difficult time getting the lights to connect to my phone. The app also constantly crashes. The lights don’t look good either
This review is from Cync - A19 Smart LED Light Bulbs (2 Pack) - Color Changing - Full Color
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .We are sorry to hear you have had this experience. We would like the opportunity to make things right, please reach out to our support team at 8443022943 or by email at help@cbyge.com
Rated 1 out of 5 stars
Light on value and reliability
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible! The app reliably is sporadic and the bulbs are very temperamental! I would not purchase these again.
This review is from Cync - A19 Smart LED Light Bulbs (2 Pack) - Color Changing - Full Color
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .David, we're sorry to hear you had this experience with our lights - definitely not supposed to happen. Please contact us at 1-844-302-2943 or help@cbyge.com so we can help connect your devices. -C by GE Support
Rated 1 out of 5 stars
Not happy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very difficult to install. Then the app wants to charge you just to use them.
This review is from Cync - A19 Smart LED Light Bulbs (2 Pack) - Color Changing - Full Color
No, I would not recommend this to a friendBrand response from Cync Support
Posted .Andrea, we are sorry to hear about your experience. The Cync app is free and does not contain any in-app purchases. We would like to ensure that you have the right application so you can enjoy your Cync lights as intended. Please consider contacting us directly for assistance at 1-844-302-2943. -Cync Support
Rated 1 out of 5 stars
Throwing these in trash!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible!! Hard to set up. Now the app has stopped working. Color is dull. Never buying these again!
This review is from Cync - A19 Smart LED Light Bulbs (2 Pack) - Color Changing - Full Color
No, I would not recommend this to a friendBrand response from Cync Support
Posted .This is not the experience we had in mind, and sorry for any less than ideal experiences you've had with our app and lights. We would love the opportunity to make this right. Please contact us at 1-844-302-2943 to assist with any issues you may be having. -Cync Support Team
Rated 1 out of 5 stars
Not for me
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Need to subscribe to a monthly app service to use. Not for me
This review is from Cync - A19 Smart LED Light Bulbs (2 Pack) - Color Changing - Full Color
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Hi thanks for reaching out. The Cync app which is the app used for our devices does not have a monthly subscription to use. We have a subscription for cloud service for our indoor cameras that we sell so you can store video recordings but is not required to use the camera either. Feel free to contact us at 1-844-302-2943 if you have any questions. -Cync Support Team
Rated 1 out of 5 stars
This ain’t it
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It may be a good product but it’s not compatible with HomeKit and Apple
This review is from Cync - A19 Smart LED Light Bulbs (2 Pack) - Color Changing - Full Color
No, I would not recommend this to a friendBrand response from Cync Support
Posted .Hello Mike, you are correct our Direct Connect Smart Bulbs are not compatible with HomeKit. However, our bluetooth smart bulbs are when used in tandem with our C-Reach hub. If you would like to learn more please reach out to us directly by calling 1-844-302-2943. A member of our team would be more than happy to speak with you. -Cync Support