Customer Ratings & Reviews
- Model:
- 93128982
- |
- SKU:
- 12549562
Customer reviews
Rating 4.3 out of 5 stars with 2211 reviews
(2,211 customer reviews)Rating by feature
- Value4.4
Rating 4.4 out of 5 stars
- Quality4.4
Rating 4.4 out of 5 stars
- Ease of Use4.2
Rating 4.2 out of 5 stars
- Cons mentioned:Connectivity
Rated 2 out of 5 stars
Flaky Google home. Buy the Phillips Hues instead
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Inconsistent connection with Google Home. Plus the colors were no bright or distinct enough. They're inexpensive, but after return them for some Phillips Hues I now see you get what you pay for.
This review is from Cync - A19 Smart LED Light Bulbs (2 Pack) - Color Changing - Full Color
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .We are sorry to hear that you had connection issues with our Direct Connect wifi bulbs. We would love the opportunity to work with you in getting that issue resolved for you please consider reaching out to us directly at 1-844-302-2943 at your convenience. -Cync Support Team
- Cons mentioned:Connectivity
Rated 1 out of 5 stars
GE made poo-poo all over my house
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.GE made poo-poo all over my house, please come clean it up. Your computer should not be required for me to turn lights on or off in my own home. Five smart plugs and two color bulbs worked for a while, until you messed with your poo-poo server. Now the Google Home app on my phone and Google Assistant on two Google TVs can't connect to them. The GE app constantly makes me wait while it does a reconnect routine. Nice little graphics tho... while it's reconnecting... the problem is not with my WIFI... it's your poo-poo server...
This review is from Cync - A19 Smart LED Light Bulbs (2 Pack) - Color Changing - Full Color
No, I would not recommend this to a friendBrand response from Cync Support
Posted .We are sorry to hear that your experience was anything short of enjoyable. Our team would like the opportunity to speak with you directly to get things sorted out. We need a bit more information, as each individual situation is unique. We strongly encourage that you reach out to our live Support Team directly at 1-844-302-2943. In the meantime, we have a useful guide for linking your Cync devices to your Google Home, here cyncsupport.gelighting.com/s/article/google. -Cync Support Team
- Cons mentioned:Connectivity
Rated 2 out of 5 stars
Iffy connections
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far only one of the 4 bulbs will connect to my wifi. when I finally got that one connected it works fine. But for some reason, a bulb in the same light fixture won't connect. Will likely return
This review is from Cync - A19 Smart LED Light Bulbs (4 Pack) - Color Changing - Full Color
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Hi Nick, sorry to hear your devices are not connecting. If one of your lights are not able to pair to the app we recommend factory resetting them using these steps:
Start with light off for at least 5 seconds.
Turn on for 8 seconds.
Turn off for 2 seconds.
Repeat this process 5 more times, or until the light bulb flashes. The light will flash 3 times if it has been successfully reset.
Feel free to contact us at 1-844-302-2943 if the issue persists. -Cync Support Team
Rated 5 out of 5 stars
Amazing purchase!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love smart bulbs. Especially outside of my house. Nothing like being able to control things from your phone.
This review is from Cync - A19 Smart LED Light Bulbs (2 Pack) - Color Changing - Full Color
I would recommend this to a friendRated 3 out of 5 stars
Recommend for 1-2 rooms but not the whole house
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are good if you use less than 20 bulbs. I did use over 20 and they had synchronization issues and were lagging because they don't use a bridge. Also you can not use it on a dimmer switch, they will flicker but the HUE would not.
This review is from Cync - A19 Smart LED Light Bulbs (4 Pack) - Color Changing - Full Color
I would recommend this to a friendBrand response from Cync Support
Posted .Thank you Michael for sharing your experience. The Cync App is able to hold 50 devices per 'Home Location'. Should you exceed this amount, it is advised to simply create an additional 'Home' in the app. We would like to speak with you directly in regards to both this and the flickering of the lights. What you have described certainly does not align with the development and functionality of our devices. We need to know more about the switch configuration including, type of switches are in use, are there neutral wires or none, is this controlling one or multiple fixtures? Please consider reaching out to a technician by calling 1-844-302-2943 so that we can get this resolved. -Cync Support Team
- Cons mentioned:Connectivity
Rated 1 out of 5 stars
Just a light bulb
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item flashes when trying to connect with the app it fails.
This review is from Cync - A19 Smart LED Light Bulbs (2 Pack) - Color Changing - Full Color
No, I would not recommend this to a friend - Cons mentioned:Connectivity
Rated 2 out of 5 stars
Smart features suck
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you only plan on using it as a regular light bulb it works fine. But if you want the smart features, well this isn't the product. Loses connectivity to the GE app and Alexa. We have given up trying to pair it.
This review is from Cync - A19 Smart LED Light Bulbs (2 Pack) - Color Changing - Full Color
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .We apologize for the connection issues you faced with the app. If you are on android try clearing app cache followed by a restart can help clear up connection issues. Feel free to reach out directly if you need any assistance at 1-844-302-2943 or help@cbyge.com. -C by GE Support
Rated 5 out of 5 stars
Works
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works and make what supposed to be done recommend it
This review is from Cync - A19 Smart LED Light Bulbs (4 Pack) - Color Changing - Full Color
I would recommend this to a friendBrand response from Cync Support
Posted .Hello Felipe- thank you for your recommendation. Our team is appreciative of your business and grateful you have chosen to share your thoughts with others to consider. -Cync Support
- Cons mentioned:Connectivity
Rated 2 out of 5 stars
Glitchy and expensive. Not worth it
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It lags sometimes and is terrible for google home. Luckily I have both a google home and an Alexa. Works perfect with Alexa. Also sometimes the lights turn on randomly in the middle of the night. Very annoying
This review is from Cync - A19 Smart LED Light Bulbs (4 Pack) - Color Changing - Full Color
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .We are sorry you have had this experience, this is not typical performance that the app or the products should be doing. Please reach out to our Support Team, so we can get to the bottom of the issue and get these devices and your app working properly. You can reach the support team at 1-844-302-2943 -C by GE Support
Rated 5 out of 5 stars
Work as advertised
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My daughter used these lights for a school project. The lights are consistent and we’re helpful for her.
This review is from Cync - A19 Smart LED Light Bulbs (4 Pack) - Color Changing - Full Color
I would recommend this to a friendBrand response from Cync Support
Posted .Thank you for sharing this Pete! We are grateful that your daughter found our bulbs useful and convenient for her. Thank you for your review! -Cync Support Team
Rated 2 out of 5 stars
YOU NEED THE HUB FOR ALEXA lol
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So it was too late before I figured out that you NEED THE HUB to make this work with Alexa. It did work with the Alexa skill for about 24 hours then it stopped. I checked and many people have this problem. A little annoying that was the case. I didn't want to by the hub and commit to GE until I tried out some other brands. Then one of the bulbs died. Support was slow responding and not very much help. While dealing with support, my return time ran out. So I threw them away. Maybe they've updated them by now or at least updated the box so it doesn't say Alexa on it anymore, since that's technically not true. But I don't really care anymore, I want my 25 review points.
This review is from Cync - A19 Smart LED Light Bulbs (2 Pack) - Color Changing - Full Color
No, I would not recommend this to a friendBrand response from Cync Support Team
Posted .Thanks for reaching out and bringing this to our attention. The Direct Connect bulbs do not require a hub to link them to your Alexa speaker. To use voice commands to control the devices through Alexa you will need an Alexa voice speaker for that. If you have the bluetooth bulbs then you will need a Cync Wifi enabled smart plug to use as a hub to link your bulbs to your Alexa speaker. Feel free to contact us at 1-844-302-2943 if you need any assistance. -Cync Support Team
Rated 5 out of 5 stars
RGB Bulbs
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Vivid pure light. Easy to connect. Would definitely recommend
This review is from Cync - A19 Smart LED Light Bulbs (2 Pack) - Color Changing - Full Color
I would recommend this to a friendBrand response from Cync Support
Posted .Thank you for the recommendation! We appreciate you allowing us to be a part of your smart home venture. We are thrilled to hear that you had an overall seamless experience getting your devices connected. -Cync Support Team
Rated 3 out of 5 stars
Bulbs
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Seems like the bulbs aren’t as bright as a regular light bulb also you have to pay to use them in the app
This review is from Cync - A19 Smart LED Light Bulbs (4 Pack) - Color Changing - Full Color
No, I would not recommend this to a friendBrand response from Cync Support
Posted .Hello Alejandro- this certainly doesn't sound right. The Cync Application is free. Please feel free to reach out to our Support Team by calling 1-844-302-2943. A technician would be more than happy to assist in helping you download the correct application and troubleshoot regarding the light's brightness. -Cync Support
Rated 4 out of 5 stars
Great Tech
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great feature when connected to my Google Nest Hub Max.
This review is from Cync - A19 Smart LED Light Bulbs (2 Pack) - Color Changing - Full Color
I would recommend this to a friendBrand response from GE Lighting Expert
Posted .We appreciate the review! Thank you for allowing C by GE to be your choice for smart home lighting. - C by GE Support
- Cons mentioned:Connectivity
Rated 4 out of 5 stars
Overall Happy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the product, over the few months of owning them they would disconnect somwtimes and some would juat flicker. 4 of my 18 have had this issue.
This review is from Cync - A19 Smart LED Light Bulbs (4 Pack) - Color Changing - Full Color
I would recommend this to a friendBrand response from Cync Support
Posted .Jeff, we are sorry to hear about your experience. It is unusual that some of your lights are flickering. Please consider contacting us directly at 1-844-302-2943 for assistance. A member of our team would love the opportunity to investigate and resolve this issue for you. Thank you for your review and we look forward to helping you. -Cync Support
- Pros mentioned:Color changingCons mentioned:Connectivity
Rated 1 out of 5 stars
Feelin forgot daily
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Always loses connection wish that wasn’t an issue because I loved the color they produced. Alexa every day would not remember these dumb beautiful bulbs!
This review is from Cync - A19 Smart LED Light Bulbs (2 Pack) - Color Changing - Full Color
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .We are sorry to hear that you had connection issues with our Direct Connect wifi bulbs. We would love the opportunity to work with you in getting that issue resolved for you please consider reaching out to us directly at 1-844-302-2943 at your earliest convenience. -Cync Support Team
Rated 5 out of 5 stars
Cool gift
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My mom enjoys them! The app would be difficult for her to setup without any help.
This review is from Cync - A19 Smart LED Light Bulbs (2 Pack) - Color Changing - Full Color
I would recommend this to a friendBrand response from GE Lighting Expert
Posted .Thank you Ana for choosing Cync. Our team is glad to hear that your Mom has enjoyed her new Direct Connect Full Color Smart Bulbs. We appreciate your feedback regarding our setup process and would like for you to know that your thoughts have been shared with our Development Team to make improvements. Please feel free to call 1-844-302-2943 to share more. -Cync Support
Rated 5 out of 5 stars
good :)
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.easy to use, cool lighting options, and easy to connect to google home
This review is from Cync - A19 Smart LED Light Bulbs (4 Pack) - Color Changing - Full Color
I would recommend this to a friendBrand response from Cync Support
Posted .Thank you for taking time out of your day to leave a positive review! We are thrilled to hear that you had an overall seamless experience getting your devices connected to Google Home. We hope you continue to enjoy the colorful benefits of smart home lighting. -Cync Support
Rated 5 out of 5 stars
Easy to use
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So good so far , working amazing with Alexa but I’m not sure why i can’t connect it with Siri ? Anyway am happy with my purchase
This review is from Cync - A19 Smart LED Light Bulbs (2 Pack) - Color Changing - Full Color
I would recommend this to a friendBrand response from GE Lighting Expert
Posted .We love hearing how our products have made your life easier! Thanks for taking the time to share your experience.
Rated 5 out of 5 stars
Great choice for smart bulbs!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are my personal favorite smart bulbs. I have all the brands in my home and always loved these the most
This review is from Cync - A19 Smart LED Light Bulbs (2 Pack) - Color Changing - Full Color
I would recommend this to a friendBrand response from GE Lighting Expert
Posted .Thank you for leaving us this review we really appreciate you taking time out of your busy day to leave us this feedback! We are happy to hear that you have allowed us to bring a bit of light into your home. – Cync Support Team