Customer Ratings & Reviews
- Model:
- 93128982
- |
- SKU:
- 6425918
Customer reviews
Rating 4.4 out of 5 stars with 1267 reviews
(1,267 customer reviews)Rating by feature
- Value4.4
Rating 4.4 out of 5 stars
- Quality4.5
Rating 4.5 out of 5 stars
- Ease of Use4.3
Rating 4.3 out of 5 stars
Customers are saying
Customers consistently note the A19 Smart LED Light Bulbs are easy to use and that the color changing feature works well. Many customers find them easy to install and set up, and the price is reasonable. However, some customers have issues with connectivity and the app.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Doesn't do it's job
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When they work, they're great. They keep un-pairing from my Google home system, and you can't use them with the C by GE app if you've got them set up with Google home. I have to go to the light switch on the wall 2+ times a day to factory reset them, then go through the process of pairing them again. Obviously I can't keep a routine set this way. They also change their brightness setting. In the evenings, I prefer a dim glow. Something to give enough light to see around the room, but still pretty dim so it's easy on the eyes. These don't get very dim. I kept lowering the brightness figuring eventually it would get dark. It doesn't. Once you get to 10% brightness, it doesn't darken after that. I've even had it set to 1% brightness, and I can still see everything in the room, clear as day. They also boast "choose from *millions* of colors. You literally get an option between 42 different colors, and the color coming from the bulb doesn't usually match the color you've chosen.
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Hi there sorry you had this particular experience with our bulbs. The color limitation is a google limitation in our app we have a full color palette. Since your devices are direct connect lights they do not require a hub so you can use them in both apps. When you set the devices up in C by GE in Google Home there is an option called 'works with google' and you would just link your C by GE account in Google Home. After that is should automatically detect the devices and add them back to your Google Home. If you need any help getting these to work properly please reach out to us at 1-844-302-2943 or [email protected]. -C by GE Support
Rated 2 out of 5 stars
Not happy
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Thinking GE has been around for as long as I can remember, I bought these thinking they would be reliable. Boy was I wrong. They keep losing connection. Hopefully there will be a fix soon.
No, I would not recommend this to a friendBrand response from Cync Support
Posted .This is not the experience we wish for our customers. We appreciate you bringing this to our attention and would like to speak with you directly to get this resolved. A support agent can be reached by calling 1-844-302-2943 Monday-Friday 10:00AM-7:00PM EST. -Cync Support
- Pros mentioned:Overall performance
Rated 5 out of 5 stars
Good
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I mean what more can i say these are really eaally really good
I would recommend this to a friendBrand response from Cync Support
Posted .John, thank you for taking the time to leave a review for our Cync smart bulbs! We are so happy to hear that you are enjoying them. -Cync Support
Rated 3 out of 5 stars
Decent product
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The colors are nice but dont match really match the tone of it on my phone
I would recommend this to a friendRated 3 out of 5 stars
So - So
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works better than most yet still not 100% Expect better for the cost and from GE.
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Hi, we are always looking to improve the experience for our users, and really appreciate the feedback. If there is anything specific we can look into, please contact us at 1-844-302-2943. -Cync Support Team
- Pros mentioned:Overall performance
Rated 5 out of 5 stars
My daughter loves.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got these for my daughter..shes loves them..uses everyday.
I would recommend this to a friendBrand response from Cync Support
Posted .Thank you for the kind words, Lisa! We are happy to hear that your daughter enjoys our bulbs. We hope to be able to continue providing satisfactory products and assistance moving forward! - Cync Support
Rated 3 out of 5 stars
Not good
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Expensive and not recommend for buying also there is a lot of watts going
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Thank you for reaching out to us, we are sorry that you have had such an unideal experience with our bulbs. If you would like any help with the devices please feel free to reach out to us directly at 1-844-302-2943 we would be more than happy to provide you with assistance. – Cync Support Team
- Cons mentioned:Connectivity
Rated 2 out of 5 stars
Would not connect
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When trying to connect to wifi to use would not connect
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Kyle, we regret any inconveniences caused by our devices. The Direct connect light require a 2.4ghz wifi network to connect and use. Please contact us at 1-844-302-2943 to get them working properly. We would love to help out! -C by GE Support
- Pros mentioned:Color changing
Rated 5 out of 5 stars
LED lights
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product and just in time for Christmas lights
I would recommend this to a friendBrand response from Cync Support
Posted .Thank you for taking the time to leave us a positive review! We are thrilled to hear that we could help brighten your home for the holidays. -Cync Support
Rated 3 out of 5 stars
Different color smart bulbs
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Kind of cool but not as good as I expected especially for the price for two bulbs.
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Ronny, thank you for taking the time to leave us a review. We're sorry to hear the bulbs were not what you were expecting. If you need additional assistance, please reach out to us at 1-844-302-2943 or [email protected]. -C by GE Support
Rated 3 out of 5 stars
Just alright
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Alright for the price. Not enough features or customization.
No, I would not recommend this to a friendBrand response from Cync Support
Posted .We are always looking out for the needs of our users and are grateful for feedback such as this to get a sense of what we can improve on. Thank you, Dill for sharing your thoughts! -Cync Support Team
- Pros mentioned:Color changing
Rated 5 out of 5 stars
Ease of use
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the smart lights and all the color options.
I would recommend this to a friendBrand response from Cync Support
Posted .Chris, thank you for taking time out of your day to leave a positive review! We hope you continue to enjoy the colorful benefits of smart home lighting. -Cync Support
Rated 3 out of 5 stars
Not worth full price but half off is worth it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are okay. I would have been upset if they werent on sale
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .We are glad you were able to pick these up at a deal, and we thank you for allowing us to light up your smart home. -Cync Support Team
Rated 3 out of 5 stars
Easy to connect to wifi
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to connect but problem is you can only one color at a time.no other option.
I would recommend this to a friendBrand response from GE Lighting Expert
Posted .Hi there, thanks for the feedback we appreciate it! You're also correct on the color options we do not have any type of party mode but it is requested a lot and our developers are looking into it. Please feel free to reach our support team if you have any questions at 1-844-302-2943 or email us at [email protected]
Rated 3 out of 5 stars
Lights
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Bluetooth ones are much more efficient cuz u need wifi for the others
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Thank you for your recommendation and helpful review! - C by GE Support
Rated 3 out of 5 stars
Ok lights
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great color selection. Only issue I have is keeps disconnecting from Alexa
I would recommend this to a friendBrand response from GE Lighting Expert
Posted .We apologize for the connection issues you faced with the app. If you are on android try clearing app cache followed by a restart can help clear up connection issues. Feel free to reach out directly if you need any assistance at 1-844-302-2943 or [email protected]. -C by GE Support
Rated 3 out of 5 stars
It works
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.not a bad purchase for my first RGB set up in my gaming area.
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Glad we could be a part of your smart lighting setup! Thank you for taking the time to leave a positive review and we hope you enjoy your new lights. -Cync Support Team
Rated 3 out of 5 stars
Light
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got it as replacement looking for easy user access
I would recommend this to a friendBrand response from Cync Support
Posted .Thank you for your constructive feedback! I will forward this info to our development team for future improvement to the app. -Cync Support Team
Rated 3 out of 5 stars
Tony
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just don't like the noise they make and the app keeps turning off
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Hey Krispykreme, we would like to look into this for you. If you could please reach out to us directly at 1-844-302-2943 or [email protected]. We would be more than happy to assist. -C by GE Support
Rated 3 out of 5 stars
They are ok
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They work 80% of the time i have to reset them alot.
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .We are sorry to hear that you have been experiencing an unideal experience with your bulbs. Here is a helpful link that will provide you with a walkthrough on setting up the bulbs with our Cync App cyncsupport.gelighting.com/s/article/setting-up-light-bulbs. If these steps don’t resolve your issue please feel free to contact us directly. Feel free to call us at 1-844-302-2943. – Cync Support Team
