Customer Ratings & Reviews
- Model:
- 93128965
- |
- SKU:
- 6425906
Customer reviews
Rating 4.3 out of 5 stars with 1932 reviews
(1,932 customer reviews)Rating by feature
- Value4.4
Rating 4.4 out of 5 stars
- Quality4.4
Rating 4.4 out of 5 stars
- Ease of Use4.1
Rating 4.1 out of 5 stars
Customers are saying
Customers enjoy the A19 Smart LED Light Bulbs (4 Pack) for their ease of use and adjustable brightness. Many find the price excellent and appreciate the overall performance and compatibility with Google Home devices. However, some customers have noted connectivity issues and expressed that the app could be improved. Despite these concerns, the bulbs are generally considered simple to set up and offer voice control functionality, including Alexa compatibility.
This summary was generated by AI based on customer reviews.
Rated 4 out of 5 stars
Direct control of light bulbs with app
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super cool to control lightbulbs directly via app. Works as indicated, but app is not the easiest to set up (ie. schedules). GE needs to simplify it further.
I would recommend this to a friendBrand response from GE Lighting Expert
Posted .Thank you for the review and feedback Mjp1! Let us know if you need any assistance with anything at 1-844-302-2943 or help@cbyge.com -C by GE Support
Rated 4 out of 5 stars
Great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don't know if the bulbs are to blame or the Google app, but it took a while for Google to acknowledge the bulbs. Other than that they work flawlessly.
I would recommend this to a friendBrand response from GE Lighting Expert
Posted .Thank you for the honest feedback! Glad to hear you were eventually able to get them set up. Should you need any assistance from us please don't hesitate to reach out at 1-844-302-2943 or help@cbyge.com. -C by GE Support
Rated 5 out of 5 stars
Out-of-the Box Smart Lights
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best "ease of use" solution out there. No need to re-wire anything or use a hub. Just replace your light bulbs for simple, out-of-the box home automation. After initial setup in "Cync" by GE, it integrates perfectly with Google Home.
I would recommend this to a friendBrand response from Cync Support
Posted .Hello Jay - Thank you so much for taking time out of your busy day to leave us this feedback/review. We are happy to hear that you have been enjoying the customization our smart home devices offer. We are grateful you chose Cync! -Cync Support Team
- Cons mentioned:Connectivity
Rated 3 out of 5 stars
Ok
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works. Not impress. Drops connection for no reason. Can't get it to connect to my android phone. Works with IPad.
No, I would not recommend this to a friend Rated 4 out of 5 stars
Work well - not the best pairing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They aren't the easiest to pair but work fine once they did pair. It's nice not needing a hub and purchased kits with remotes that again once paired work fine.
I would recommend this to a friendBrand response from GE Lighting Expert
Posted .We appreciate all the honest feedback! Thank you for your review. If there is anything that we can address or resolve please reach out to us at 1-844-302-2943. -C by GE Support
Rated 4 out of 5 stars
They’re cool
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the lights, sometimes the app acts up and I think it’s because it’s a new app now and it glitches other than that they are good
This review is from GE - Cync A19 Smart LED Bulb (2 Pack) - Soft White
I would recommend this to a friendBrand response from Cync Support Team
Posted .Thank you for taking the time to leave us this review! We are happy to hear that you have been enjoying our Bulbs. - Cync Support Team
Rated 5 out of 5 stars
Works like a charm
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nylons work great for the google eco system in your home, very easy to install, the luminance quality is sufficient! These so not change into any other sort of colors, but that’s fine.. I was only looking for standard lightening anyway.
I would recommend this to a friendBrand response from Cync Support Team
Posted .Thank you for leaving us this review! We are happy to hear that you have been enjoying our Direct Connect Light Bulbs. - Cync Support Team
Rated 4 out of 5 stars
Good
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't actually buy these but I have seen them in use and they are really good at lighting! I would suggest them to anyone looking for replacement products.
I would recommend this to a friendBrand response from GE Lighting Expert
Posted .Thanks for your review Mike we appreciate it. -C by GE Support
Rated 5 out of 5 stars
An unplanned purchase I’m really glad I did!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Using only one bulb currently for a really cheap bedroom lamp. I preset time to coincide with my morning alarm clock, really like having thus feature. So far this item has met my expectations, especially since I didn’t realize that I needed this before purchase!
I would recommend this to a friendBrand response from GE Lighting Expert
Posted .We're happy you chose GE for your smart home needs Kare. Welcome to the GE family. -C by GE Support
Rated 5 out of 5 stars
Buy it by itself. No BestBuy combo deals.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These bulbs are great. Unfortunately, the way BestBuy decided to package this deal with other products was an absolute nightmare. One order became four visits AND missed Christmas gifting time. Totally not worth the combined "savings"
I would recommend this to a friendBrand response from Cync Support
Posted .Our Team is thrilled to hear you are enjoying your Direct Connect Smart Bulbs. We are sorry to hear about your experience with shipping. We suggest you reach out to Best Buy directly, via their Customer Support line (888) 237-8289. -Cync Support
Rated 5 out of 5 stars
Works great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bulbs connect through an app, you can change each light bulb in a ceiling fan, individually. Very convenient
I would recommend this to a friendBrand response from Cync Support
Posted .Thanks for sharing your creative use of smart home lighting with your ceiling fan fixture! We appreciate that you took the time to leave us a review about your Cync Direct Connect Light Bulbs. -Cync Support
Rated 2 out of 5 stars
Worked Great at First, but Disappointed in the End
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought multiple packs of these bulbs when they were on sale for $19.99. I kept a box for myself and gave a box or 2 to my parents. The bulbs I've installed at my house have worked great all along. No complaints there. The bulbs that my parents installed worked great at first, but they don't work properly now. I believe there was some sort of a software upgrade that kicked out their settings. We've made numerous attempts to correct the issue, set them up differently, etc. and nothing seems to work. After doing a little research online, it's a common problem that was experienced by many at the same time they experienced their issue. We both utilize Amazon Alexa products in our homes. They tried calling Amazon Customer Service/Tech Support and they were unable to resolve the issue. There seems to be a problem with the app for the bulbs communicating with the Amazon app. They are still able to turn on the lights from their phones, tablets, etc. but they are not able to turn them on by voice command thru Alexa and that was the main purpose in purchasing them. It's been a disappointment over time. As a result, I would recommend researching other, similar products before purchasing this one.
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .We are sorry to hear that your parents have not been able to get their bulbs to work with Alexa like they previously have. We would love to assist in getting their devices back up and running like they have before. First, we would like for them to complete a factory device reset, here is a helpful link with a walk through on how to do so cyncsupport.gelighting.com/s/article/factory-reset-your-device. If they are not able to add their devices back into the Cync app as well as Alexa please feel free to contact us. You can contact us directly at 1-844-302-2943, we will gladly assist! – Cync Support Team
Rated 4 out of 5 stars
Awesome smart lights
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome smart lights and are working good if you are in range of Wifi. Only thing that is tiresome is when you have to reset them.
I would recommend this to a friendBrand response from Cync Support Team
Posted .Thank you for this review! We appreciate you taking the time out of your busy day to leave us this feedback. - Cync Support Team
- Cons mentioned:App
Rated 3 out of 5 stars
Unhappy Bulbs
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not like this product. The app that I used for these bulbs was not very user friendly.
No, I would not recommend this to a friend Rated 5 out of 5 stars
Very convenient
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These bulb are connected to our Google items in our home. They work pretty good, it's great to be able to ask Google to turn on your lights or to be able to do it from the app on your phone.
I would recommend this to a friendBrand response from Cync Support
Posted .Thank you for this positive review! We are glad to hear that you easily connected your Cync lights to Google Home. We are grateful to be a part of your smart home venture. -Cync Support
Rated 4 out of 5 stars
Light
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.At first it was giving me a hard time to set it up ,
This review is from GE - Cync A19 Smart LED Bulb (2 Pack) - Soft White
I would recommend this to a friendBrand response from Cync Support
Posted .Hello MaryP, thank you for your review! We are thrilled to hear that you were eventually able to get your lights set up. If you need assistance please don't hesitate to contact us at 1-844-302-2943. -Cync Support
Rated 4 out of 5 stars
Works fine
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Connected with Alexa and works just fine Control porch light Hallway light back porch light and don’t have to get up if I need light in living room.
I would recommend this to a friendBrand response from GE Lighting Expert
Posted .We hope you continue to explore and take advantage of the many possibilities and benefits of smart home lighting. Thank you for your review! -C by GE Support
Rated 4 out of 5 stars
Great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I recently made a purchase of these smart light led light bulbs and I am very pleased. I can control how dim and bright right from my smart device.
I would recommend this to a friendBrand response from GE Lighting Expert
Posted .Thank you for your review! Glad to hear you are enjoying the many possibilities to smart home lighting. -C by GE Support
Rated 5 out of 5 stars
Works fine. Tricky setup
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a second set I am purchasing. They work fine. The setup was tricky. I was setting up directly with google home and it failed several times. Had to factory reset the lights and attempt again. Only on 3rd or 4th time, it linked successfully.
I would recommend this to a friendBrand response from GE Lighting Expert
Posted .We appreciate the honest feedback! Glad you were eventually able to get them setup and working. Feel free to reach out to us at 1-844-302-2943 if you need additional assistance. -Cync Support Team
- Cons mentioned:Connectivity
Rated 3 out of 5 stars
Couldn't get them to work
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't work for me even though I have the same ones but full color. Maybe just defective I'll be returning
This review is from GE - Cync A19 Smart LED Bulb (2 Pack) - Soft White
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Sorry you were not able to get these setup. We have a support team standing by waiting to get everything resolved for you. We can be reached at 1-844-302-2943. -C by GE Support







