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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 182 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.0 out of 5 stars

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83%would recommend to a friend

Customers are saying

Customers are satisfied with the ease of use, installation process, and overall quality of the CYNC Dimmer Smart Switch. However, some customers have reported issues with the WiFi connectivity, the app's functionality, and compatibility with certain devices. Some also find the cost a bit high and have experienced problems with the dimming feature.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 10 Showing 181-182 of 182 reviews
  • Cons mentioned:
    Wifi

    Rated 1 out of 5 stars

    Absolute garbage

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worst smart home product I own out of 50 something devices. Disconnects from wifi and/or Alexa integration at least once a month, having to be completely deleted from the manufacturers app and set up again. Used it for over a year, with great wifi. Now sitting in a box in my garage, where it will stay. Go buy something reliable like TP-Link.

    No, I would not recommend this to a friend
    • Brand response from Cync Support
      Posted .

      Thank you for reaching out Cams. We are sorry to hear your devices lost connection to Alexa. We recommend disabling and enabling the Cync skill in the Alexa app under skills and games. After this your devices will rediscover. If this issue persists please contact us at 1-844-302-2943. -Cync Support Team

  • Rated 1 out of 5 stars

    Not Ready for PrimeTime!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Short version: I went through considerable effort to install three of these switches and when the time came to connect them to the app, they would not do so. Contacted C by GE support. Spent an hour being led through troubleshooting activities I had already done. Tech decides I have a "unique issue" and elevates it to someone else who will "contact me soon". He also said I would receive an email outlining the issue and next steps. Nearly a week transpired with no follow-up and no email.

    No, I would not recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      Hi there! Thak you for your feedback. We are sorry to hear that the agent you spoke with failed to follow-up with you. We have passed this feedback on and we will be more than happy to try and assist you further. Feel free to call us with reference number 3551 at 1-844-302-2943, email us at [email protected] or live chat with us on cbyge.com. - C by GE Customer Support