Customer Ratings & Reviews
- Model:
- 93128846
- |
- SKU:
- 6454238
Customer reviews
Rating 4.4 out of 5 stars with 143 reviews
(143 customer reviews)Rating by feature
- Value4.5
Rating 4.5 out of 5 stars
- Quality4.5
Rating 4.5 out of 5 stars
- Ease of Use4.4
Rating 4.4 out of 5 stars
Customers are saying
Customers enjoy the Cync Outdoor Smart Plug for its ease of use and overall performance. Many find it easy to set up and appreciate its compatibility with voice control systems like Alexa. However, some customers have reported connectivity issues with the plug. Despite this, the weather resistance of the plug is a positive feature for many users.
This summary was generated by AI based on customer reviews.
Rated 3 out of 5 stars
Nice Plug
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was in need of an outdoor waterproof plug and found this GE-Cync plug. It is well made and works well. I would give it a better star rating if the software was better. It was very "Glitchy" to get it to set up and I can only control the plug sporadically from my phone, and it is offline with Google most of the time.
I would recommend this to a friendBrand response from Cync Support
Posted .We would like to speak with you directly in regards to the negative experience that you have had. Please consider reaching out to our team directly so that we can diagnose and resolve the issue. An agent can be reached at 1-844-302-2943. We deeply apologize and look forward to the chance to getting you up and running as intended. -Cync Support
- Cons mentioned:Connectivity
Rated 1 out of 5 stars
Buggy and plagged by bad app
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The devices will randomly disconnect, and have to be reset, the app from GE is horrendous, lacks functionality and has no custom support thats useful. Go with phillips hue or geeni and dont waste your time with any GE product
No, I would not recommend this to a friend - Cons mentioned:Connectivity
Rated 1 out of 5 stars
Junk!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t stay connected to network, have to be within 10’ of the product for it to find it abd stay connected which totally defeats the purpose. DO NOT BUY!
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Hello, thank you for taking the time to leave us your review. We are sorry to hear you are experiencing an issue controlling your Cync Indoor Smart Plug. If you notice you are only able to control your Plug from within 10 feet, your device may have disconnected from the internet. This can be resolved by reconnecting the device from the Cync App by going to Settings > Rooms and Devices > 'Room' > View Devices > Edit This Plug > Wi-Fi. From here you should be able to reconnect the device to your network. If you are still having an issue with this, please consider calling us at 1-844-302-2943, and our support team will be happy to help. - Cync Support






