Customer Ratings & Reviews

Easy to use car starter. Great deal with installation included.

The service dept is always friendly and helpful thank you

They made sure I understood everything about my purchase

Friendly and professional service. Guys did a great job!

Installer was knew what he was doing with product A++++

This product is a lifesaver during the winter months.

Works just like it should. I have no complaints so far.

Gotta get this one because for the winter months. I think so

Best deal I could find and was very happy with my purchase.

I make an appointment and go there to have it installed...go in front doors and was sent 2 different places only to be told to take my car around to the side of the building...I go to side of building for installation and the door is locked...no one is in garage and there is no buzzer or alarm to push...I pounded on the door with my cane and still no answer...stood there for a few looking thru the windows and nobody was in site...I went to car and called best buy only to get disconnected after holding for a few minutes...I call back again and I have 2 people on the phone ahead of me so I had to hold a few more minutes...finally get thru to a human and she sends geek squad tech back...he arrives in a few minutes...he was very friendly and my problem wasn't really with him...It was what I had to go thru to get this remote start installed....Why was I not told in the first place where to go on the phone when I made the appointment? Why is there not a door buzzer on the side door of the geek squad garage? Why is the door even locked in the first place during business hours? Heck as far as that goes why isn't there a big sign out front directing you to the geek squad garage? Why didn't the geek squad just offer to go out and get my car and take it around to the garage? I had actually intended to go in and shop for a washer while I was waiting.....Instead I got frustrated and left without ever shopping! I use a cane and have health issues that make it a chore to even get out of the bed at times, let alone go thru all of this!....This setup is just ridiculous and some changes need to be made in this area...So it all boils down to I liked the employees service I just didn't like the set up of Best Buy on this purchase.....I was very frustrated and it will make me seriously think twice about purchasing anything like this from Best Buy again....It's time for a change and there is a need for the easy button on this one! This is referring to the Viper remote start installed on the jeep...

good product. Best service by geek squad. Satisfying

Great job geek squad installing my remote starter AAA

Everything Went Smooth and installation was prompt!

I like this very much. Worked well for my vehicle.

Great Geek Squad service & very knowledgeable staff.

I've yet to find an explanation on what this add-on does, or why it is broken out from the rest of the installation.

The installation was quick and efficient. Technician was knowledgeable

I read reviews and did my homework about this product, but never thought it would take over 2 months to get a simple remote start installed. I was in the store for a different purchase and went and asked if there were any openings sooner. I was told that, "there were a couple cancelations that week but they called the people who had just made their reservation so they didn't have to wait so long." I was pretty mad to say the least and asked him, so you called people and let them jump ahead when there are people who have waited over a month and a half for their install. Not to mention they were never actually working on a car any of the 3 times I was there. So I just gave up and returned it. I used to love best buy, but I have a feeling I will be making my purchaseS elsewhere in the future.

To have to schedule an appointment for geek squad, and not be an appointment available in at least 3 weeks is ridiculous!! It also took 8 hours for them to install to my car. I had to go to Fresno 60 miles from where I live to install, and not have a car. It was a long day.

The work was done but one of the features is not working.