Customer Ratings & Reviews

Terrible installation experience. I will never return to this store. Because the wires were apparently not long enough, the camera was installed in position where it didn't get a proper view of the front of the vehicle. No discussion of the problem before tech installed the camera wrong, leaving me with little choice but to accept it because I needed to leave to pick up kids. Installation took 2 hours, with most of the time tech just seemed to be out doing something else. Tech tried to get me to pay for installation of back camera because apparently the back camera wasn't included in the "free installation" that came with the camera package. When I refused, he backed off. Camera was mounted in a way that full front view was impossible. Vehicle was immediately returned to my garage after installation, and the next morning camera was falling off of the mount (see attached photo.) They really don't know what they are doing and are just trying to get you out of the door.

I would give service a -0 I wrote in advance the model of my front and rear dash cam installation so they would be prepared when I brought my vehicle to its appt. I was told it would take 1 1/2 hours to do, so i patiently waited. Then he said he was done. He ran out of time! He never installed the rear camera and quoted me that Inwould need to bring it in again and it would cost me $126 to do it. I already paid the installation for the entire service for $88 which was quoted online. I had to drive straight to work and then parts of the cords started popping out of where the tech installed my camera. Sticky tabs started showing. It became a hazard for me driving because the wires where getting more exposed. I see electrical tape wrapped around wires. And zipped tied!! It was horribly done. I have to go to a different location to uninstall the mess that was made. With the rain it was hard to see while the wires are dangling in front of my window. I won’t get anything installed here again.

Rear dash cam was installed upside down. I removed it to re install it right side Up and it ruined the extra thick double sided black tape pad used to secure it. I have to order a new double sided black tape pad. Presently it is not installed. :(

What good is a dash cam when it is installed above the wiper line? Living in the north it will constantly be covered with snow, slush and road grim. Also useless in the rain.

Installation was not professionally install dash but 24 hard wire just cut and inserts.

I went in to get a dash cam installed, the process was overall pretty easy. I first called to see if they do install dash cams they said yes, then I asked how much, they quoted the price. I was like, that’s not bad at all. I paid for the instillation fee right away, set up the appointment. Showed up, talked with the worker who would be working on it, he was so friendly and knowledgeable! It was less than 2 hours and he was finished! Quick and painless! 5 STARS ⭐️

I had an amazing experience at Best Buy thanks to the phenomenal Geek Squad team—Eddie, Moses, and Jason. I brought in my Rove R2-4K dash cam for both front and rear installation, and they completely exceeded my expectations. They told me the install would take about an hour and a half, but they had everything done in just 30 minutes. They were quick, efficient, and extremely professional. Their customer service was outstanding—they walked me through the setup, answered every question, and made sure everything was functioning perfectly before I left. And let me just say this: the price for installation at Best Buy is better than anywhere else in all of Atlanta. I did my research—nobody could beat it. Huge shoutout to Eddie, Moses, and Jason for doing such a fantastic job. If you’re getting a dash cam installed or need any Geek Squad service, this is the team you want!

Overall, a dashcam with a separate rear window camera installation is a great option for anyone looking to record both the front and rear of their vehicle. It has a number of pros, such as recording both front and rear views, being easy to install, and being affordable. However, it also has a few cons, such as being bulky and not being compatible with all vehicles.

Device was installed well no complaints there - only complaint I have is the timeframe for the install and options for waiting. The dash cam I had installed was booked as a one hour and a half appt- upon arrival there were several other people waiting and only 2 techs working so I knew it was gonna be a while however there were only two chairs in the garage for customers to wait and both were taken so I took the only other option provided to me which was to browse the store during the appt. I walked around the store for two and a half hours not a single word from anyone in install. I finally got fed up with waiting and tired as there was no where to sit I went back to the office and knocked on the door until someone heard me and opened it. He informed me my car had been done he just didn’t process the paperwork yet. Again the work itself was solid however I think there could be Improvement on communication and customer accommodations during long waits such as improved waiting areas etc.

The technicians installed my front and rear dash cam in relatively short period of time. The installation was very neat and the dash cam works well. I was provided with an explanation of the set up and operation of the device.

This was my 2nd time getting this service. The first time was about 8 months before. They did a good job and it was helpful when i was rear ended a couple months back. I decided to come back and get it installed on my new car as well. This time the service tech added the feature for the dash cam to work when the car is turned off. I was using the same dash cam and i the tech didn't add that feature on my other car so i am appreciative. I recommend this service. I just wish that best buy would offer it on the site, you have to call it in if you want to get both front and rear installation.

Best Buy installation of dash cams is awesome. I've used them to install four sets of the Nextbase 622 dash cam. This included installing the wire connection between the front and rear cameras and connecting the dash cam to my electrical service. The online scheduling tool was easy and the install excellent, plus the price was right.

I had a good experience overall. It was quick, painless, and inexpensive. After I got in my car I was like, "Man this thing is super big, I kind of hate it", but after some research, the technician just put it in an awkward spot and put it too low. After consulting a car buddy of mine and asking Reddit, I was able to remove it and place it in a better location with the extra sticky pad that comes in the box. Now it's in a much better location and less in my face! I wish the technician asked me about the placement prior to install, or at least provided some info on it. Because then it'd be my fault it's placed weird, in this case, I blame him. All that said, at the end of the day I'd honestly go back and recommend it to a friend. With this experience, I will be more specific on placement prior to installation next time. Take the product out of the box, simulate it's location with some velcro sitckers, and just see how I like the placement. Then communicate that the the technician.

The installer mounted and plugged in the dash camera through out my car. Very professional. Ran all the wires to sheets I couldn’t see them and was very respectful. Definetly would recommend

Works like it is supposed to. The installation was professionally done and the camera captures everything it is supposed to. Honestly if there is an incident the camera will pay for itself.

I visited the store and the Geek Squad team was very helpful. They greeted me right away, listened to what I needed, and provided clear recommendations without any pressure. They took the time to answer all my questions and made sure I understood my options. Their attitude was professional, respectful, and patient. I left confident with my purchase and very satisfied with the service. I would definitely recommend Geek Squad.

Couldn't recommend their services enough! I bought a dashcam with a rear view too through Amazon and they hooked it up within an hour. It's been a full year and still no issues with it or any wires coming loose.

Had a dual dashcam hard-wired into the fuse box of a 2005 Honda Accord for my daughter. They did an excellent job with no issues. All wires were properly concealed, and dashcam orientation was perfect. Started on time and took about an hour. This device works great. Requires a 4K monitor for optimal platback.

The agent mounted my camera in me and my wife car, with an awesome attitude and made sure I knew how to work it.

The installer did a fantastic job. I got the dashcam home, thinking I'd install myself. But, decided my brand new car deserved better. So very glad I did!