Customer Ratings & Reviews

I had a dash cam installed. The installation process was terrible from start to finish. Long line to check in, they couldn't find my appointment, couldn't find my item. The appointment started over 45 minutes late. Upon pickup, they couldn't find my keys. Molding left pried open and wires hanging out. In the end, the camera does not function properly. They claimed they had tested it and it was fine, and that it needed some "time to start working." It did not. Now I have to waste my time to return to have it fixed, and I'm worried they will only make it worse. Completely incompetent.

Installation was quick, however, the rear camera was not positioned properly. It showed the street more than the cars behind me. I re-positioned it myself not I can see all traffic approaching from behind.

takes forever to get appt. Store doesn't keep track of appts. and therefore cannot tell you why it might have gotten changed. Very slow install, with 1 (one) seat in area to wait. Since BB doesn't have the inventory it once had, we were done (shopping) in just a few minutes. Good luck getting anyone to answer a phone there.

After six months camera is not sticking to glass. Bestbuy does not carry part so I have to call customer care.

very unprofessional technician and no customer service. They did not install my dash cam at first time. They speak like they are professional but nah...also they damaged my car. If you want to install dash cam with cheap experience, go head and make an appointment. If not, send some little more money to install dash cam with other shop.

Charged me for an installation that is now free. I guess I missed the discount by a few hours. Given the wrong instructions by the Sales staff. Installer was late to the appointment. Had to wait two weeks to even get a free slot. Installed unit non functional from the moment I drove away from the bay. Have to bring the car back again so they can try and figure out what they've never seen before.

Unable to fix it %ggggggggggggggggfggggggggffffgffgfg

They never hard wired my camera so its draining my battery that l had to disconnect it, l paid $100 for labor l bought my parts and initially they had said it will take 2 hrs only to be called after 20-30 minutes that they were done..very disappointed with your services best buy.

The gentleman that installed my camera was very courteous and patient. I talked with him about moving the camera from the back to the front of the vehicle, he told me to reschedule an appointment because I didn't tell him ahead of time. He told me that it would be free at no additional charge. The day after the installation the rear camera fell, so I tried contacting geek squad to get them to remount the camera to the front of the car. When I called them (3 times) they hung up on me twice after being on hold for several minutes. My appointment still hasn't been rescheduled

The dash camera installed near the roof so no access to remove or install memory card

I'm disappointed, I wasn't shown how to work it. I can't get an appointment until April or May.

Had to go 3 times to get the camera correctly installed. One of the times the camera was hooked up incorrectly so had I not disconnected it that first night it would have drained my battery.

Installation was well done as far as I can tell. Everything functions, sort of—but that’s not for this review, and nothing has fallen or come apart. I expected some kind of familiarization with the product: how to rotate cams, access menu, how to remove cam from mount, some basics. I didn’t get much at all.

The installer did NOT install properly. He admitted on video that he didnt know what he was doing. HE HIMSELF ordered the hardwire kit then repeatedly kept asking where i got it from because it wasn't what was needed. Then installed camera directly behind my rear view mirror so the in cabin recording only shows the back of my camerl...... COMPLETELY DISSATISFIED.

I had a camera front and back installed in my car. The top of my car is vinyl which now has a scratches on it. Which had to happen during my visit. I have called and left messages and no one has called me back. I would like to file a claim

Dash cam stop working and hard to contact Best Buy to get assistance.

Cancelled, but have not yet received my refund. I’ve made several calls but cannot get an answer about odd and when I’ll get it. This started after I rescheduled after Best Buy canceled my first appointment, and against my better judgement I rescheduled, then mind and decided to go elsewhere.

This was an installation of a Dash Cam Duo. The work is sub par & both Morris & his Supervisor are both extremely defensive about the work. Returned because it did not work & the trim was exposing the wiring. I would never come back to Best Buy for auto related work.

No explanation how it all works... i was a little upset as the same guy installed both of them on the same day... but never explained on how to use them, and the app on the phone for either car?

Scratches all inside my car. It’s like a kid with a screw driver just tried to make it work. I’m not even sure the placement is right. Go to a professional.