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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 10570 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.0 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers are satisfied with the data transfer, ease of use, and service provided. Many also praised the speed and knowledge of the technicians, along with the overall performance of their repaired or upgraded devices. Positive feedback frequently mentioned the professionalism and reasonable pricing. A small number of customers experienced issues with their motherboard.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 17 Showing 321-340 of 10,570 reviews
  • Pros mentioned:
    Data transfer

    Rated 5 out of 5 stars

    Geek squad!! Great service!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    they transferred information from my old IMac computer to my new one . They did a great job!!

    I would recommend this to a friend
  • Pros mentioned:
    Data transfer, Speed

    Rated 5 out of 5 stars

    Geek Squad Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did my backup from my old laptop to my new laptop without being able to turn my old laprop on. I was amazed and pleased with the professionalism and speediness of the service I received.

    I would recommend this to a friend
  • Pros mentioned:
    Data transfer
    Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Definitely worth it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good idea to back up your thinks when getting your computer worked on. Might cost you some, and you may have to buy a device o store the files on. Better that than loose everything though.

    I would recommend this to a friend
  • Pros mentioned:
    Data transfer

    Rated 5 out of 5 stars

    Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought a new external hard drive for work and had my information transferred from old hard drive to new hard drive. Very quick and easy and had all my data transferred with ease.

    I would recommend this to a friend
  • Pros mentioned:
    Data transfer

    Rated 4 out of 5 stars

    Untitled!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent did a good job in transferring my data/apps from my old Ipad Air 4 to my new Ipad Pro 11 M4, though not all were transferred. I have to download again apps and install them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Solved!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Squad was very helpful and attentive. Appreciated their assistance. Solved my issue!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    How easy can this be. Very simple and easy. Talk to the staff and your all set and ready to go. then pick up your items the next day. Speedy service and your all set,

    I would recommend this to a friend
  • Pros mentioned:
    Data transfer

    Rated 5 out of 5 stars

    Excellent service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to transfer hard drives. They were quick and efficient. None of my files were lost. Only thing that didn't transfer were programs - which they made sure I understood before transfer began.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always are able to solve my problems and explain very clearly to his senior! Easy to make appointment and they keep schedule on time.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Mrs

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thank you for your service!! Everything’s working well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing Job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service and a quick turn around from the Geek Squad.

    I would recommend this to a friend
  • Pros mentioned:
    Data transfer, Speed

    Rated 5 out of 5 stars

    Excellent service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything on my pc was backed up and ready to be restored onto my fresh desktop. The whole process took only a few days. It was a well worth it service when your pc has crashed or locked up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent in-store service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very well trained staff. All seem well-versed on the large variety of products and most were eager to assist. They made it easy to shop and find the items I needed.

    I would recommend this to a friend
  • Pros mentioned:
    Data transfer, Speed

    Rated 5 out of 5 stars

    Backup critical data and memory upgrade for Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The GS did an excellent job with the backup and memory upgrade. ALL data was preserved and very happy with results and was fast!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick Geek Squad Service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    WOW! Geek Squad Service was very quick! I had data transferred from my old computer to the external drive. It was completed the next day!

    I would recommend this to a friend
  • Pros mentioned:
    Data transfer

    Rated 5 out of 5 stars

    Fast and easy data transfer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed my data transferred between computers, and they finished it very quickly. They also reformatted my hard drive and backed up my data as part of the transfer. Great service!

    I would recommend this to a friend
  • Pros mentioned:
    Data transfer

    Rated 5 out of 5 stars

    Computer Data Recovery Process

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did the best they could with my computer situation. Were very open with how much the transfer could cost and allowed plenty of time to make the final decision on whether to send the computer for the final service or not.

    I would recommend this to a friend
  • Pros mentioned:
    Data transfer

    Rated 4 out of 5 stars

    Data Backup or Transfer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall the Geek Squad transferred my files very nicely. Granted I could of done this on my own. But having to search out files, tagging them, then initiating a transfer in this instance was just more than I wanted to deal with. The difficulty would come from the fact that the files resided on a laptop with a screen or display that was nearly completely dead. The time spent waiting for the transfer to complete is not something they had control over, so I do not knock them for that. I live way to far away to have just left the old laptop and then return after the transfer was completed. So, waiting around was really boring and difficult to endure.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Very efficient and knowledgeable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad staff helped me transfer data from an almost dead laptop to a new one. They were very efficient, helpful and knowledgeable. I would definitely return for tech help.

    I would recommend this to a friend
  • Pros mentioned:
    Data transfer

    Rated 5 out of 5 stars

    Saved my travel photos!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad members were very helpful, and let me know exactly what they were going to try to get my data from the external drive that would no longer connect to my computers. They were up front about the costs of the data transfer and helped me choose a new external drive. They also finished the data transfer much faster than I expected. I will forever be in debt for the fact that they saved several years of travel photos. They will always be my first choice should I encounter any computer problems. Way to go!!!

    I would recommend this to a friend