Customer Ratings & Reviews

The agents recovered important docs from my laptop

I recently had a data transfer done through Geek Squad....could not be happier with the level of knowledge and professionalism provided by this team.

Transferred my data and set up my new cell phone. Very polite and professional!

Very professional service helped me get data tranferred to the computer I bought.

My desktop crashed after a power outage. Geek Squad backed up my files (since I hadn't) reloaded all my programs and got me operative. Their service is worth every penny!.

I had originally come into the store to get the new Webroot to replace our Kaspersky that the Geek Squad no longer supports. I had not done a backup of my data and pictures so for a cost that was worth it to us not to loose our stuff I had them do it. But I did find out that since I have Geek Squad coverage on security, software and my hardware they now will cover it within my coverage. Now I will always be covered, they are great! I have talked some of my friends into getting the coverage and actually talked a person in the store in Riverdale into getting coverage will I was waiting to be helped!!

The gentleman that helped us was great. He was professional, informative, friendly and proficient. I will definitely ask for him on my next visit.

The agents were all informative, polite and receptive to questions.

I needed all my data removed from one computer and installed on the new one, computer wiped so that I could give it to a granddaughter. Everything was accomplished quickly, 4 days before date promised! Very quick, knowledgeable service. Received updates as work progressed. I had previously attempted to do on ,y own, the programs I had purchased were far too slow.

I used the Geek Squad service to transfer the data from an old laptop hard drive to the new one I purchased. The process itself was quite easy and the price wasn't too bad. When we got the new laptop, all of our files were there and in the same place they had been on the old laptop. My only complaint would be about the communication with regards to completion of the service. While I got an email saying it was essentially in queue, I never got an email that it was completed and pretty much just had to go in to the store and hope it was done, which it was.

My laptop had died and wouldn't boot up. Took it in to have them retrieve any data file. They completely it a day earlier then projected. Service was professional and friendly.

Got right on top of our request and were easy to work with.

I do like my new laptop. I didn't realize how much I would miss not having the number pad, that truly is the only thing I wish it had.

My geek at the Deer Park Best Buy was awesome, could not be happier. My sales associate was knowledgeable and helped me select the best computer for my home. It was my Geek that closed the sale. He explained how he could transfer everything from my current computer to my new one securely and he explained the process so well that my stress and anxiety vanished. The Geek squad took care of everything and had my new computer ready in less time than expected. When I plugged in my new computer it was ready to go to work, all of my programs and files present and functional. I highly recommend this service.

Was very happy with them being able to do this for me by the salesperson. Didn’t use Geek Squad.

I purchased a new laptop and was told that the geek squad could transfer my files from old to new. Might take 1-2 days. I came in at the appointed time, and the Geek guy was not helpful at all, told me I would have to wait 5 days, and he could do nothing. Not even a simple web install for me. I made another appointment and got Kyle in the Bridgewater store. He was amazing, helpful, friendly and checked out two products for me while I waited! Great job Kyle, and Thank you.

The Geek Squad was so helpful, patient and especially informative as to what needed to be done in light of my HP computer crashing from old age. I purchased a new Dell Computer from Best Buy and the men had everything transferred by early afternoon the next day. Additionally, I couldn't find my Outlook on the new computer and brought it back for further assistance. Another Geek Squad employee found that I needed to purchase another software in order for the new computer to accept Outlook. Everything worked perfectly! Thank you!

Becky explained what files she was able to capture from our old computer that was not working and transfer to our new computer. She was able to get the old computer partly working again. She is an excellent person . We have gone back 2 additional times to ask more questions and get great answers.

For what I needed it was pretty simple and quick just to have data transferred, unfortunately I couldnt see my screen so had no choice, I still think its overpriced

I had a laptop that froze up! When I went to the store, they stated that they could retrieve the data for me. The staff was great and held up their word and got me my data back. I can't say enough for them!