Customer Ratings & Reviews

This was a no-brainer as I needed files transferred from a wrecked laptop. The service was fast (less than 8 working hours) and the agents knowledgeable. I wish I could have done it myself. It was a bit of a bummer though to stand at the counter when a yet-unarrived customer with an appointment was nowhere around. The female agent did not want to get involved with my issue until the guy with the appointment was helped. I stood there for 20 minutes waiting on someone to help me (lunch hour) and the other dude to show up.....Prioritize people.

very quick and very easy process. I had made an appointment online and the entire process was fast

Great friendly service with one-on-one time! Fully explained process along with answering questions!

Agent was very helpful and knowledgeable. Answered all my questions.

The Geek Squad needs to be more transparent. First says it will take a couple of hours not a week to transfer data from one hard drive to another one and then they never available to talk to the customer except if I appear at the store in person. Don't seem to take phone calls at all. I am not very pleased with them. This is the second time I used them, and they failed to deliver on their promise to my satisfaction. The Geek Squad needs to become more customer-friendly and admit when we're unsure or make mistakes.

Easily able to pass on the data from one computer that was old and going to recycle.

Geek Squad was very helpful and knew exactly what needed to be done to my computer. They also kept me informed on the process step by step.

Th transfer was a 100% success. They also helped me choose a backup drive.

All the guys and girl at the Geek Squad in Greenville were very professional and efficient. They set up our new laptop installed our software and did the Trent data transfer within a half a day. Once we got back to pick it up, they showed us how to use it and we’re very professional and patient with us.

We have an Apple desktop and a I pad. I felt it was time to go from the I pad to a lap top so we traded in the I pad for store credit and bought a Mac Air. With the purchase of total tech support we were able to have the Geek Squad back up the I pad and advise me on the apps that I had downloaded on my I pad so that the transition from the I Pad to the lap top was smooth. The data backup and transfer was perfect. I am really enjoying the Mac Air.

the agents transferred all my data and files and programs from my old computer to my new one and also saved copied to my back up hard drive.

Brendin helped me transfer all of my data over to my new phone. He is amazingly helpful and knowledgeable. It seems like everyone was coming to him for his assistance. He’s an asset to best buy.

Completed on time as promised and exceeded expectations.

Saved me tons of time - Geek Squad backed up my old pc and transferred files to the new one. I set my appointment when I purchased my new computer. Only frustration is they didn’t tell me I should first set up my new computer at home or there would be an additional charge. :-/ Whole process was completed in the 3 days I was quoted but the online portal never showed any work was being done, just that I had checked in. I was nervous it wouldn’t be completed by my pickup time.

Excellent service! I was really worried that after my CPU was hit by lightning that I'd lost ALL of my family's photos and documents I'd digitized for safekeeping. Fortunately, Geek Squad was able to save everything on the hard drive and transfer it all to an external drive where it will be much safer. And, they gave us the old hard drive to keep or destroy while they took the rest of the old CPU since we couldn't use it (or wanted it!) anymore.

My laptop crashed and The Geek Squad was able to recover my treasured picture files. I am a "digital immigrant"....that is to say, I did not grow up with computers and have never taken a a computer class. So I have only limited acquired knowledge of operating systems. I can always count on being treated with respect and receiving the highest level of professional service from the Geek Squad. They are thorough and find solutions in a timely matter. They certainly made me happy by saving and transferring hundreds of my photos. The team is also very good in providing helpful advice to keep my data safe in the future. I am a Geek Squad be fan! Thanks!

They were able to transfer everything from my OLD Dell Notepad even though the hard drive was on its last leg. And even finished in a day quicker than scheduled.

Had an 20-year-old Mac desktop and they transferred the data from there to my Mac laptop. It was a challenge but they managed to get it done. I really appreciated the Geek Squad’s patience and kindness to me as they handled my other issues. I also appreciated that they recycled the old desk top because I wouldn’t have known what to do with it. Every young man I dealt with was great!

Great customer service. Kind. respectful and honest. I would have been nice if the cost would have been a bit lower though. Things cost so much these days, that to be able to afford a service such as this is a luxury.

They did a great job. Transferred data from old computer to new one and wiped hard drive clean so I could dispose old computer.