Customer Ratings & Reviews

After the first data transfer, I was missing some data, but I took my computers back to Geek Squad and a young man, Khan was his first name, did a great job of capturing ALL of my data, ALL of my emails, and showed me how to back-up my system with the Seagate device that I had purchased from Best Buy a few years ago. He was patient, explained what had happened, and was able to find and transfer all the missing data. I have gone through this process multiple times over the past 20+ years and this was the best experience that I have had. Khan, thank you. Patrick

Now, during the COVID-19 shutdown, I bought my laptop on line. As restrictions loosened and the store was able to make appointments, I was able to get a data transfer. The process was easy. I got an appointment and was met outside by a "masked man" who escorted me into the store. There, the employee went through my list of requests and sent me on my way. Easy peasy. I received a call when my laptop was ready for pick-up and Jacob Kagawa reviewed everything with me. Feeling grateful.

I had a data transfer by the Geek squad and they also set up my new computer for me. The service manager Hannah handled all things extremely professional and ensured I was satisfied with the service and product. Her team worked together to get me what i needed and made sure i understood the product. I appreciate tht ehy went the extra mile to make this experience a positive one. Thanks!

Overall I had a good experience with my new laptop, however, when both devices were there having data transferred, the old was supposed to be wiped clean and have windows optimized. The latter hadn't been because I was still prompted to enter my password to log onto the old LT and all of my icons were still on the main screen, thus I had to leave the old LT there so it could be readied for its next recipient, and it took longer than I would have thought . The service with my phone was initially great, found the phone problem and had a replacement sent next day! Upon returning with my new phone to transfer data from a much older phone I was using in the meantime, I was permitted to leave the store, unknowingly, before the transfer was complete. Ended up turning around and going back to the store, minutes later. The process was then completed, and I made sure before leaving, but neglected to check my backed up pics. I got the ones from the older phone, but not from the one that needed to be replaced. I lost a bunch of pics that I thought I backed up into the cloud, but couldn't seem to find them. All and all, most of the techs there are aces!

agent mounted my security camera with. Very polite. waited while was able to operate on my own

I had Greek squad transfer data from old tablet to new one, (which was a Christmas gift) Pleased with the knowledge, service and convenience of an appointment.

Both geek squad technicians we were associated with were very helpful and assisted us with everything we needed done.

transferred my info as I wanted to my new pc from my old pc

Outstanding, very professional, friendly and the work was done in a shorter amount of time than I expected

I cannot say enough how thrilled I was for geek squad to come to my rescue. I had backed up everything on my phone, REPLACED MY PHONE, and then my laptop crashes. I thought everything, pictures, videos, memories, was gone. I spent days being frustrated at my crummy laptop trying to coax it back to regularity. If it wasn't for best buy, I would have had to kiss all that goodbye. Not only that, but my piece-of-you-know-what laptop needed replacing anyway, and they gave me half off the price of a data restore if I bought a new laptop and transferred it that hard drive. Score!

I had visited two other PC repair shops as well as had gotten a third estimate before visiting your location. The first two, Staples and Office Max techs, both said they could save my computer but not necessarily my data. While Geek squad was the most expensive repair service, and the value of my used PC less than the repair, they saved my data. The data value is potentially worth the repair and the ungraded operating system was an appreciated surprise. Thank you.

Great Staff with transferring items from old laptop to new laptop....Very knowledgeable with whatever questions I've asked......Do go into the store for problem-solving and mostly completed within a matter of 15-30 minutes.........They are the BEST!........

Had an old Dell desktop that wouldn't start and had not backed-up the data. Technician was able to retrieve all the data. An expensive lesson learned to periodically save docs ($100). We were very satisfied with the Tech as he was very professional. The reason for the 4 stars is they ask me to wait to see if data could be retrieved which was almost an hour. Then I still had to come back in a couple of days for pickup.

I used to be computer-savvy when I was still working, but having been retired for 8 years, I am out of the loop, so to speak. It was worth it to me to have the Geek Squad transfer my data from my old desktop, which was quickly accomplished within a couple of days, plus they installed new software and went over with me what was done and sat me down at a store terminal to make sure I was satisfied before leaving the store. Thank goodness for young brains. They were super polite and most of all, PATIENT, with my silly questions and worries.

Geek Squad Agent Kevin G. of San Diego not only delivered my new HP OfficeJet Pro 8035e, but also connected to my new iMac, did a data backup and transfer from my 8yo iMac, established connectivity with my iPad and iPhone. In general, he did everything I would still be trying to figure out two weeks later. More than pleased and better than 5 stars.

Alec was so friendly, efficient and so patient with my lack of tech knowledge. He was able to get all the info off of my ancient ipad and onto the new one I purchased and taught me how to operate it while I was still in the store. He was the best!

When I bought a replacement for my older Microsoft Surface 3, I was told that they could transfer data from my old unit to my new unit even though the old unit appeared to be 'dead'. I was pleasantly surprised that they were able to revive my old unit and its data. Since the unit had been offline for a month or more, I was able to use the in-store Ethernet connection to get the updates in minutes (where a wireless connection would take literally hours). Now I have a spare back up unit! Thanks!!

I was having a major computer problem so your geeks had to remove everything on my hard drive and store it until the computer was fixed. They also had to obtain a unit to connect the outside had drive to the computer so that all of the information could be completed properly. They kept me informed as to what they were doing and the time it would take to complete the job, and they did it all on timel.

The Geek Squad charges a very reasonable flat rate for backing up everything on your computer and transferring it to a new computer. I checked with another service for doing the same thing and it would have cost more than $600 because they charged by the hour, and data backup takes a very long time. The Geek Squad does a wonderful job, they are professional, and fast. I have everything from my old computer saved on an external hard drive as well as everything transferred onto my new computer. This service is the best and will save you a ton of money.

Everything is working good. They didn't take too long. Everything was explained. The Geeks were very knowledgeable and helpful.