Customer Ratings & Reviews

Great customer service. Kind. respectful and honest. I would have been nice if the cost would have been a bit lower though. Things cost so much these days, that to be able to afford a service such as this is a luxury.

We have always had such great service from Geek Squad. They've been so very helpful and knowledgeable. Best investment we've made

They were very through in transferring the data from my old PC to my new one. Reformatted the old hard drive to purge personal info.

The agent that helped me with my computer was very helpful, efficient and explained everything to me clearly and answered all my questions

Great Staff with transferring items from old laptop to new laptop....Very knowledgeable with whatever questions I've asked......Do go into the store for problem-solving and mostly completed within a matter of 15-30 minutes.........They are the BEST!........

The Geek Squad staff was so helpful with getting my old data transferred to my new computer. Agent Rainy was the staff member that I had the most contact with and I found him friendly and knowledgeable. My transfer of data only took a couple of days and the Geek Squad texted me to advise my computer was ready to pick up. Agent Rainy spent quite a bit of time giving me a tutorial on my new computer right there in the store! He also gave me the 800 number I can use to call the Geek Squad for assistance since I purchased a one year subscription to Geek Squad service.

Got good price as got the total tech support for 200 a year which includes car installs. They recovered 1 of 3 drives. The other 2 would have to be sent off for probably 600-1000 or more (open ended) which I declined. The process to check in and check out is WAY TOO LONG! Which that and not ability to fix all is reason for 4 stars. I would say 3 for these things but they did do a good job on the 1 drive they were able to recover from. Good for non-drive failure issues.

I went to the store to see if my computer could be fixed. The Geek Squad member checked every way possible to repair it but it had a virus that destroyed the hard drive. She was able to get my family pictures off and onto a flash drive so I could still have them which was great. I can buy a new computer but the pictures were irreplaceable. This all took place in the store and I came back the next day to pick up the flash drive. There was a lot of pictures.

I bought this external harddrive when my computer crashed and I lost a lot of documents. I called around about backup services but the people were either non helpful or it was too costly or too difficult to figure out. I came into my Best Buy store and talked to representative and he explained how easy this external hard drive was to hook up and use. I was still leery but I bought it and great news he was spot on. I was able to hook it up with no assistance and now I can relax knowing I will never use another document again. It's a great product!

Imagine the frustration when your old laptop fails, crashes, conks out with all of your important files and graphic projects. Geek Squad explained how I could retrieve those files, asked how I wanted to proceed, and completed the job within my budget, before the time expected, and made me a happy camper Great job. I've used the service three times since purchasing the yearly subscription that has more than paid for it and I still have 11 more months of service. My hubby is happy, my son is happy, and I am happiest.

Alec was so friendly, efficient and so patient with my lack of tech knowledge. He was able to get all the info off of my ancient ipad and onto the new one I purchased and taught me how to operate it while I was still in the store. He was the best!

The agents were decently helpful and though I didn’t really need it I could tell they cared

Transferred my data and set up my new cell phone. Very polite and professional!

The Geek Squad was able to transfer all the files from my wife's dead computer into our new one...great job!

Jonathan was great. Knowledgeable and patient. Be patient, it takes a little time to transfer data.

Service was prompt and efficient. Data was transferred from old HP desktop hard drive to a usb flash drive

They took the data from my hard drive and transferred it to my new computer even though the old one was busted. Very convenient, just wish it was a little cheaper.

When I went initially to take my old computer and the new one for the data transfer, I had great customer service from Marcelo who wrote down what I wanted done. For example, the ability to change languages from English to Spanish on the keyboard; my picture and first two names on the landing screen. This later request was ignored, even though I know Marcelo had written it down. When it was time to pick up the computers, I didn't realize there were several issues so I had to return to have them rectified. I'd like to mention I live an hour round trip away from the store. Fortunately, Marcelo was there and he went out of his way to help me. I have two Gmail accounts. Nobody asked me which one I wanted as a default. The one that was chosen by somebody was, of course, the one I didn't want. Also they kept, or most likely, threw away the felt keyboard protection pads for both computers. Admittedly the one for the older computer wasn't in mint condition, but the pad for the new computer was in perfect condition. Why wasn't I asked if I wanted them back or not? In other words, I wasn't completely satisfied with the Geek Squad's work, but was grateful to have Marcelo's assistance. The Squad didn't do a bad job, but I expected better.

Great service and answered every question I had about my data transfer. Service was quick, too. They finished the transfer within the same day.

I used the Geek Squad at my local Best Buy to transfer all the Data, Icons, etc. from my old Gateway Desktop to my newly purchased HP Envy Laptop. The task was completed overnight and everything was done as I wanted. I've used Geek Squad for this same service and others before. They always do an excellent job, explain what they do and did, answer any of your questions and stand behind their service. Their charges are very reasonable and I highly recommend them for anyelectronic technology issues you may have!