Customer Ratings & Reviews

The Geek Squad is super knowledgeable, friendly, works efficiently and I’d use this service continuously!

I give this 4 stars because ultimately this tech advisor seems to have finally fixed my computer. This was the third time I have had the same slowing issue on this HP. I haven't even had this computer 3 full years. Ends up it was a failing, likely "lemon" hard drive. Not only have I addressed the problem with Geek Squad each time, I have ultimately had to go into the store 2 of the 3 times because online support could not help with the problem. How convenient that at the time of purchase I was buying the "best" tech support. But now, if I go in I get charged for the associates time and any work to download and re-load files. What do I get to charge back from my geek squad plan for online support not being able to help or my time without a computer, or the 3rd time addressing the same issue? Rhetorical as I am sure this is just the same "well if you had a different plan" conversation. But if in 3 years I no longer have the best plan, why would I pay now to upgrade not knowing when that plan will be obsolete. I am thrilled my computer is repaired, finally, and it is working great. I am also grateful to the team in-store for cloning things for me so I lost very little. But, the process of getting to grateful was/is a very bumpy ride.

I used the Geek Squad at my local Best Buy to transfer all the Data, Icons, etc. from my old Gateway Desktop to my newly purchased HP Envy Laptop. The task was completed overnight and everything was done as I wanted. I've used Geek Squad for this same service and others before. They always do an excellent job, explain what they do and did, answer any of your questions and stand behind their service. Their charges are very reasonable and I highly recommend them for anyelectronic technology issues you may have!

We visited with a hand full of different people over the process of transfering all the info from our old computer to our new one. Now that all the kinks are out, we are loving our new computer. Everyone was very nice and helpful.

Great service and answered every question I had about my data transfer. Service was quick, too. They finished the transfer within the same day.

They took the data from my hard drive and transferred it to my new computer even though the old one was busted. Very convenient, just wish it was a little cheaper.

Computer was checked for viruses and new hard drive was installed. Dats was also transferred from old to new hard srive.

They did a great job extracting my files from my fried computer and transferring the data to new equipment, fast and efficient.

Computer was frozen and they helped save some data from it and helped pick out a new computer. Friendly and quick. Were easy to deal with

This was another awesome experience with the G-Squad. They were very professional an efficient with me an my time. Job well done. ✔

Prior to purchasing my new laptop, my computer tower decided to suffer a hardware malfunction. Thankfully I had backed up most of my files, etc a few weeks earlier. But I was concerned that some of my files, music etc may not have backed up successfully. I got this service in hopes that everything could be recovered and transferred to my new laptop. When I picked it up sure enough everything was there. This was a major time saver for me and am thrilled they were able to get this done.

No hassle and backed up my data for later transfer.

Had this External Hard-Drive for about a month now. It seems to be working great giving peace of mind for backing up documents on PC.

This was a great service and I am so happy that they were able to get all my data from my old computer to transfer to my new computer. Only gave 4 stars because I was never informed that this was at least a 2 day process and I have to travel at least 30 minutes to get to a best buy, so it was a little inconvenient to have to make this trip a couple of times as well as try and find an appointment time that worked with my schedule, especially around the holidays.

Before I start, let me say I love Geek Squad. But data transfer/backup on computers that are headed for repair needs some improvement! My son took his laptop in and purchased an external drive so Geek Squad could back it up before sending it out for repair. When my son opened up the files at home he realized that critical files that were stored under a specific program's folder hadn't been transferred/backed up. Lesson here: Be sure to tell the staff where you drop of your computer where all your files may be located or they will only back up files in the official Documents folders! My son's laptop was already enroute to repair on the other side of the country and it was not fun getting the repair process stopped and the laptop sent back to our orginal store so it could be properly backed up. It took a long time. When the laptop arrived back in our home store, Geek Squad wanted to charge my son a second time to back up the other files. They didn't becausem as it turned out, they never had my son sign an agreement that specified which files would or would not be tranferred. Big oversight! The manager ended up agreeing to give a partial refund on the original data transfer after realizing that they were locking up my son's computer for a month...all while my son was in the middle of a college quarter. In the end the files were backed up and the laptop was again shipped out for repair. It ended up being replaced so the backup was extremely important. I hope the process is improved, the price for data transfer comes down and the speed of the entire data transfer process speeds up.

The agent did an amazing job transferring my data from my old computer to my new computer. The turnaround time was quicker than anticipated

So friendly, easy to deal with. The back up and install in my new computer was done quickly, ahead of schedule. Will definitely use them again.

transfered old laptop to new, minor adjustments required,

I am disabled and because of my disabilities, I need to use my computer for assistive technology in order to communicate with the outside word, to my kid's schools. etc. I am also medically homebound and I explained all this to the local Best Buy Geek Squad personnel. I was just highly disappointed that in spite of them being told this information, they did NOT make any effort to work expediently on fixing my computer. They had my computer for a month to reset my computer, and upload all my stuff to "MY" hard drive I provided. On the same day they said my computer was ready, when picking it up, it had to be left because it was not completed, nor everything put back onto my computer, so they stated that they had to keep it. This was a huge disservice to me as being in a power wheelchair, having no car, to get back and forth. Then they kept my computer for another 2 weeks. Also impeded on my work from home with my children's homework getting done by computer as that's how they must do their work. After picking up the computer for the 2ND "Your Computer Is Complete Call", I still had to be transferred to 2 Geek Squad agents thru the toll free number for them to correct a couple of items that the store agents downloaded onto my computer that was not done correctly, so the 2 phone Agents had to log on and remove and redownload the items for them to work properly. But, the actual Data Backup Transfer itself, worked.

Very good data transfer and set-up service. Heaps of praise for the Geek Squad. Agents took the time to answer all my questions never rushing me through the process. I definitely recommend my Best Buy Geek Squad.