Customer Ratings & Reviews

First I like the new set up at the Brookfield Store in WI for Geek Squad drop of and pick up. It's much nicer and the customer can sit while talking with the geek squad. The Technicians I had for drop off and Pick up were great. Antonio was the technician for Pick up. I have worked with him before and he is excellent. Spent the time I needed for review of work done and help with Google Chrome install. Informed me if any more questions feel free to come back. Antonio has excellent customer service skills. Thank you.

The Geek Squad looked to see what was wrong with my pc tower & found the motherboard fried. So they backed it up for me.

I had the Geek Squad transfer over my files from an old desktop to my new laptop. They also set up the important functions that I used the most. Excellent and Fast service.

Great job they did exactly as I asked. They were able to the data off my hard drive. That I wanted. On a computer that would not start

I had a hard drive fail and had a large amount of information I wanted to retrieve. I may have been able to do the job myself but lack the tools and recent experience. I was hesitant about using the Geek Squad but needed to get it done. The process couldn't have been any easier. The people with whom I dealt were knowledgeable, friendly, and very helpful. The disk backup and recovery were completed on time and in a very satisfactory manner. Should the need arise, I will definitely use them again.

What I paid for was for them to transfer all my laptop data onto my hard drive in case it got lost while they examine and clear the virus. They make you feel like this is a risk so you want to get it done. I thought 85 dollars was more than a bit much for that. I think it should be included in the service plan that I pay for every year and not hardly use.

The agents backed up data and provided service on my laptop. Being a well seasoned individual the agents were very patient, showed me many things that I was unaware of and made recommendations to avoid the issues they identified. I have always bought the service agreement because I have had such good experiences with all the agents that have helped me with several different computers. Thanks Geek Squad!

After purchasing a new laptop since mine crashed without access to the data, the Best Buy Sales Rep offered the services of the Geek Squad for a very low price. They were able to access my data on my blown hard drive and load it onto my new laptop and they did it within 2 days. There was no waiting when I picked it up and all the data that I requested was moved and it was in the correct locations. They really did a fantastic job and I highly recommend them.

The data transfer from my old laptop to my new one was done in a very timely manner. I have always been very happy with every contact with Geek Squad people. I so appreciate their expertise to help a computer illiterate such as myself.

they were really responsible and they kept my updated during backup process and it was valuable for me. They responded quickly

The Squad helped us move data from a dying computer to our new ipad pro. They were very helpful. Made the transition easy. Thanks

Purchased a new laptop and the Geek Squad said they would transfer everything over from the old one in about 3 or 4 days. I then recieved a message the next night telling me it was ready! Thanks Geek Squad!

Had the Geek Squad transfer data from a dead computer to an HP I bought from Best Buy. They did a great job and did it very fast.

They had to take out the hard drive of my old laptop because the data couldn't be accessed in the cloud and transfer it to my new laptop. I didn't know how to do that so I was grateful for the service. However, it was a bit pricey, thus not 5 stars.

I brought in an old computer to move programs and files to my new computer. The service from check in till I picked up my new computer was outstanding. I had three different techs help me during the process and all 3 were excellent and you should be proud to have them on the geek squad at the Pensacola Fl Best Buy. I loved how they explained things to me in ways I could understand and learn.

The Geek Squad transferred the data in the hard drive from a laptop that had stopped working to a new laptop purchased at Best Buy. The tech first tried to fix our non working computer. When that could not be done. We purchased a new computer and had the data transferred. The tech made certain we understood where all of our files were located and how to access them.

The Geek Squad was patient, knowledgable and friendly when transferring my data and pictures from my older phone (that was damaged) to a new phone that I purchased during the Thanksgiving holidays. I was afraid that some of my info would be lost but they successfully transferred everything.

The entire Geek Squad crew at Best Buy in North Haven, CT is outstanding! Every individual is friendly and very helpful and knowledgeable. They all know what they are doing!

They did a nice job salvaging my data (documents, pictures) off a laptop whose life was over.

I brought a new Mac Mini and the Geek Squad did a data transfer from my old Mac Mini to the new one….There was some issues with the old one that they solved before a the transfer could be complete d….They did an excellent job and were extremely helpful….I will definitely use the Geek Squad again