Customer Ratings & Reviews

excellent transfer of data etc. from old laptop to new purchase. I appreciated the thorough intake process, which enabled me to better understand the process, and I was able to identify the installation info. for programs and provide them to the geek squad so ultimately the new computer functions perfectly. They were also 2 days faster than the projected time, that was great also.

laptop was no longer working so I contacted the Geek Squad to have hard drive from laptop transferred to external drive. From my initial contact via phone for an appointment, to the process of what will happen to transfer the data and then the pick up of the new external it was amazing. Everyone was knowledgeable , took their time to explain and answer any questions I had

The last time I replaced a desktop I did my own "copying." This time this was not possible because the motherboard would not support (I guess you could say the motherboard was broken) the monitor. So I had no choice but to use the Geek squad services to copy files, unless I wanted to start moving hard drives around - and, I did not have time for that. I do think the price they charged was reasonable. And, so far, I have been able to find everything I need (from the old hard drive).

Needed old crashed HP Pavillion hard drive transferred to newly purchased Lenovo. Was unfamiliar with Geek Squad scheduling of appointments and was at first frustrated, but a manager stepped in(realizing I had just purchased a new PC) and assisted the busy counter Geek man, enabling him to help move the line faster and enabled me to submit my laptop for servicing. They turned it around quickly and I was able to pick it up next day on my lunch hour, very accommodating & professional!

The data transfer service on my laptop was excellent. Everything was there and the procedure was very quick. The new laptop was delivered at the time indicated when it was left for data transfer. Can't do better than that. The only crazy part was all the system messages...bring this, show up at this time, etc. Everytime you turned around there was another message. They could've been easily combined to one confirmation of pick-up time message.

job transferred from apple SE to my Motorola razor

Our 10 year old desktop failed so I made an appointment with Geek Squad for diagnosis. They took the unit in and quickly determined that while the failure was not catastrophic that it could fail again at any time. I decided to purchase a new one. I went over the specs with the tech, who helped me decide it would easily fit our needs. The data transfer was completed quickly and nothing was lost. Very pleased with the advice from the tech and speed of service.

After dumping coffee all over my laptop that I use daily for school, the Geek squad was able to salvage all my important files, including my huge end of year project that I had spent months working on. They were so kind and understanding, even though my laptop was still dripping when I brought it in.

My mom's computer's power supply died. We needed to transfer info from her hard drive to a new computer. We tried to do it ourselves with the purchase of a cable but, without a power source the project was destined to fail. We took the old hard drive, and new computer to the Geek Squad and they were able to transfer the information successfully in a couple of hours. All of the employees that we dealt with were very professional and did a great job! I would definitely recommend them!

I love the new sleeker drive on which my data was saved. The Geek Squad technicians were able to recover all my data in less than a day.

Best service as always. I have purchased several computers and electronics at Best Buy. Every sales person is very knowledgeable and ALWAYS helpful.

The service was completed with excellent customer service and timely. Everything I requested was completed and I'm more than satisfied

I was visiting out of town when my computer was giving me headaches. I called GeekSquad and they told me what the issue was. Each of the associates with whom I interacted was professional, knowledgeable, helpful, and friendly. They answered all my questions and assured me that my problem would be solved. And it was. They also made recommendations for future preventive measures. Thank You GeekSquad for the excellent work with my data backup and transfer.

I was fortunate to get Andy as my Geek Squad Tech! He walked me through transferring my personal items onto my new laptop because I was traveling the next day after my purchase. When I returned a week later I brought my laptop in and he did a complete data transfer. When it came time to pick up my laptop Andy took time to walk me through the new features! He was very kind and patient. He has wonderful customer service skills. He went up and beyond what was expected to do!

Geek squad able to transfer all my data from my old computer to my new one. Excellent service and worth the money.

Purchased a new iPad and had the Geek Squad do the set up and data transfer. Everything was done promptly and the new iPad worked perfectly after I received it back and all data was where it was supposed to be. I have a Total Tech Support membership which more than pays for itself year after year, so there was no charge for this service.

Heather helped me deal with a hack to my laptop (Frankie did the full scan, etc., but I never met him). She also helped me with what turned out to be a difficult process with my Keeper password manager, installed Webroot on my laptop and phone, and helped me figure out how to purchase Best Buy membership (at savings on the laptop work), even though we had credi card complications because of the hack. I think that amounted to 3 sessions in all. She was super helpful and patient and has exelllent people skills. I am very dependent ony laptop and grateful for being able to trust Geek Squad so highly. I had no idea about this resource before this happened and was pleasantly surprised b y the reasonable cost.

The agent was very helpful & quick to help me with an issue I had with recovering my data from my PC

I admit I am not very techy and that is the reason I made the Geek Squad purchase. This way any time I have a computer problem I can contact them, have them take care of my laptop, and get it back in excellent working order in no time. Less stress for me makes my life a whole lot easier knowing Geek Squad has things under control and have cleaned the laptop of any issues as well as providing backup for my hard drive and transfers should that have to happen.

Geek Squad people have always treated me well and been extra helpful. They have transferred data from one computer to another 3-4 times and have gotten faster every time! This most recent time they were completely done with setting up my new laptop and transferring the data from the previous computer a couple of days earlier than promised! I run a home-based business and being without a computer is killer, so I appreciated their speed and bow down to them for a job very well done!