Customer Ratings & Reviews

I purchased a new laptop and needed all the information from the old one transferred over. Geek Squad did it in no time and explained everything to me in clear understandable language. Glad I signed up for Geek Squad!

I recently had my laptop fail. I tried to figure out the problem myself and ended up wasting 2 weeks and a lot of money and never figured it out correctly. In a matter of minutes, the Geek Squad determined the mother board needed to be replaced. This led to me purchasing a new laptop and having my old data transferred. The Geek Squad was great. They handled it in record time and communicated with me the whole tiime. I would use them every time!

The data back up was great the tech support team took the opportunity to explain how it works

My computer bit the dust so they transferred all the data to a thumb drive. Turned out I probably didn't need it but it is good to have the services.

When my old laptop would not even power up I was really concerned that the data/files would not be recoverable. I did have a backup of everything, but thought it would be worthwhile to see if the data could be retrieved. Geek Squad did a great job. Four Stars instead of 5 not because of anything wrong with the process or notifications of status, but because of the quoted time 5 days which was met.

Agent took my computer and backed up all of my data! I was a little nervous about the whole situation because they had to completely wipe my computer clean however at the end of it all they backed up my data the way they needed to & it was like nothing had ever happened. they did such a great job and the customer service rep was so great! I would definitely recommend to anybody who asks!

Data was transferred as promised. Cost was a little steep for something, that basically, costs Best Buy zero.

Transferred my data adequately and fairly quickly. However, they didn't install the anti-virus software as I had requested. Other than that, solid job. Next time I will bring it back if they don't install all the software.

From the moment we walked into your store Matt, your sales rep, was very attentive. He asked questions about our needs, listened to our desires in a computer, took us to look at four or five different computers and explained in detail the features of each. He took the time to answer our questions with each computer. Finally, he discussed pricing with us along with payment options. Through the ordeal, Matt was courteous, professional, yet personable. We greatly appreciated Matt's knowledge and verbal communication skills that made decision making as simple as possible.

The data transfer from my old laptop to my new laptop went smoothly and it was ready the next day. Good job there. Communication could use some work, though. I was given an amount to pay, but it would have been nice to know that they had added in the charge for data transfer. I also asked a question about the anti-virus that was included that was answered incorrectly. I felt I was kind of given the brush off when I asked questions or expressed concerns.

surprisingly easy to work with and fast, well worth having geek squad

The data transfer took a little bit but got me very thing I needed from my old laptop. The agent that did it was super friendly and patient.

The technical support/ Geek Squad, and customer service at the Best Buy on Cobb Pkwy., in Acworth, GA has been very helpful in getting my data transferred from my old laptop to my new laptop, installing software, with showing me new features on the new laptop and with all my computer questions. The tech support guys have been very informative, very helpful and were very knowledgeable. Thank you in store reps./ Geek Squad, managers, and customer service for everything.

The Agents removed info from my wifes old computer that was dying and installed it in her new one. There seems to be ONE thing that was NOT done as requested and that is install Webroot Security on the new laptop. I only realized that oversight this after noon when someone attempted to install ransomware on it by attaching it to her Ancestry account.

Geek Squad did a very good job in transferring files from the hard disk of my old computer right into my new Dell Inspiron computer. I rate it 4 stars because the Microsoft Outlook files were not included for transfer. Fortunately, the old hard disk was in very good condition. Perhaps I could have notified Geek Squad that I had files from Microsoft Outlook and the data transfer would have been completed.

The agents transferred information from my old computer to my new computer. They did a great job! My new computer has all of the same programs and operates the same as my old computer only better.

I found the Geek Squad at Best Buy, very professional and helpful. I purchased a MacBook and was only use to using a PC. The people I worked with were patient and very supportive to help me adjust to the changes between an Apple computer and my old PC. They were able to transfer the many documents from one to the other. I was relieved and felt more confident when I left and they let me know that I could call or come back if I needed more help in the future.

They were VERY helpful and got my new phone to work and once I got home I did find my QR code on the back of the Eufy unit. Then it worked just fine.

Geek Squad to care of everything and transfered all my data from my old harddrive to my new computer, great job.

The agents is very good at what they do when it comes too tech work. for me that a plus.