Customer Ratings & Reviews

I had issues with a Surface Pro that was locked. I was able to bring it in, verified the purchase and then told me the time to pick it up. Not only were they able to unlock it, they made sure it had all the latest software installed. This is just one instance, I tell everyone about the good things with Geek Squad.

Great service and quick! Got us backed up, fixed, and out the door when needed

Dropped my computer off for repair and picked it up when done. Quick and knowledgeable staff with totally no stress. Thank you.

Excellent data backup, all in tact. High priced but worth not losing data information.

A virus got past my antivirus software & did a number on my laptop. The techs at Geek Squad were able to save my files before cleaning out the malware -- they had to come as close to reformatting the hard drive as you can without actually performing one -- before loading all of my software and files back on. If they hadn't been able to back up my files, I don't know what I would have done. I can't say enough good things about the Geek Squad techs or their services.

Agent was very helpful and knowledgeable. Answered all my questions.

agent mounted my security camera with. Very polite. waited while was able to operate on my own

I was told, after learning my old computer was done, that when I got my new computer that Best Buy Technicians would transfer Paige's data (my wife) to the new computer and set up the new computer. I brought them to the Tech's and they are now fulfilling that promise.

I was very pleased that you people were able to salvage data from the hard drive of the prior computer. This had hundreds of hours of hard work on it and is fundamental to my career as a marine engineer. The power supply plug had melted and destroyed the receptacle on the prior computer. Although I had a backup hard drive it was not completely up to date and would have been a real nuisance to recover from paperwork.

My old computer was fast approaching its last days, and I was trying to finish a project. I almost waited too long. The Geek Squad hooked up the hard drive to life support and slowly transferred data to an external hard drive. At first they couldn't get the hard drive to respond, but persistence and a smart manager brought it to life long enough to get all of my data. I am extremely grateful for their expertise.

From the time we walked into the store, the sales agent was knowledgable and friendly. He answered all our questions and didn't seem rushed to help someone else. He spent the time necessary to ensure a smooth transition. He also made suggestions that I didn't know was available. The Samsung tablet was easy to use and set up. Having a Samsung phone made this a seamless transition. The quality is superb and the value we received for the money spent as second to none

Agent was able to recover my bad hard drive’s data and files using a portable storage disk I purchased at the store. Solution provided was much appreciated and faster than I expected.

Data transfer was completed much more quickly than expected. The Tech was professional and took his time reviewing the data transferred and gave me an overview of the laptop.

job transferred from apple SE to my Motorola razor

My desktop stopped working. Even though I have backed up a few days earlier, for my own ease of mind I had Geek Squad back up for me. They were able to access the hard drive & I knew I had a complete systems backup. Luckily I did not lost any data when the mother board was replaced. I would have been devastated if I had lost pictures and other data. I have depended on Geek Squad since 2009 and have never had a problem.

Excellent work done by geek squad. They were professional and very timely.

The Geek Squad did an excellent in-store service job of transferring all of my data from my previous laptop to my new laptop that I had just purchased in the store. I was thrilled (and relieved) to see everything that had been on my previous laptop on my new one and it was done in two days!

I had an old computer that got the blue screen of death. So, I purchased a new computer from Best Buy, which is working great. And I had them transfer my data from my old hard drive (thank God it could be saved) to a memory device. They were quicker than they said it would take and I had been advised to purchase a larger memory device than I needed, so they called me and suggested a smaller one and gave me the refund. I was very happy with my whole experience!

How easy could it be! I just dropped off my old laptop and my newly purchased laptop and a couple days later and came and picked the both up. They sat down with me and showed me how to use the new laptop and it was a quick and enjoyable experience.

I presented my problem and the Best Buy team worked with me to pan a solution. I was happy with the service, however on pick up I had to make an appointment to pick up. The boy at the desk would not work with us because we were 30 minutes early even though he did not seem to be doing anything else other than waiting. So we shopped for 30 minutes, came back and had to wait because he was now busy with another customer.