Customer Ratings & Reviews

Completed on time as promised and exceeded expectations.

We had to use Geek Squad to backup and transfer our data that was stored only locally on my daughter's laptop when the laptop got damaged. It was a bit pricey, but GS kept us informed of the progress, fixed the laptop and transferred all the data, which is now stored in the cloud!

When to check my computer because it was lagging and taking too much time to boot up. Also decided to upgrade to a Solid State Drive. Agent that received computer was excellent and attentive. Recommended an excellent hard drive. Agent who worked on the computer was extremely helpful and professional. Recommend the Geek Squad for all computer related needs.

The time and price not so great but able to retrieve my documents and pictures from my laptop that crashed.

The work performed on transferring my data from my old laptop to the new one was done extremely well. All functions of the computer were as expected and all data was accessible. Fantastic job.

Kelly in Santa Cruz did a great job setting me up with my new laptop She was patient, as I am a bit technologically challenged. She got me started with Windows 10. Kicking and screaming. She was able to upload the data I had backed up and got things moving. A week or so later I had to reach the Second Level Geek Squad to connect a Canon Printer. Took them about two hours, but they did it!

Geek squad very helpful. Transferred all data from old computer, and helped me to make sure I had access to all programs and apps that I needed. All agents very friendly and helpful.

The worker was so helpful when transferring data onto my new phone- it was very much appreciated!

I dealt mostly with Dawn on the Geek Squad. She was extremely helpful in locating my new laptop (it had not yet been delivered to the store) and was instrumental in getting the help I needed to retrieve data from my dead laptop and transferred to my new one. It was all done in one day. Several Geek Squad staffers were involved and I was extremely with the efficient and friendly service.

With PC Problems from time to time we have always purchased a service plan and it has always proved beneficial as there is always something that comes up you need a Geek to fix. Backup service was wonderfully helpful to ensure our data was backed up and avail when we had to replace a failing hard drive. The data was still accessible and saved before any loss. A great relief.

Francisco and Jake were great. Transferred files from my old all-in-one HP to my new HP Envy i7. Everything was there and these two guys were great. I can't say the same for the online help, however. After numerous phone calls and logging onto my computer, they couldn't help me with my questions. One stop to the in-store Geek Squad did the trick, and with a hell of a lot less time. It was worth the trip to the store, which is not that close to my home. Thank you Francisco and Jake! You guys rock!

I was under the impression that all data..to include programs and printers would be transferred over and installed. it wasn’t until I picked my tower/computer that this wasn’t so. It was explained to me and I understood. after setting up my computer I saw that all my photos and favorites were transferred over.

The Geek Squad did not disappoint with the speed, care, and making sure I understood the process of the work performed.

Quick service from Geek Squad. Transferred data from old laptop to new one within 24 hours.

When our 5 year old HP Envy laptop stopped working, Geek Squad diagnosed that it was due to a bloated internal battery that was about "to explode." Due to its age, we decided to purchase a new computer. While we were not happy to incur this unexpected expense we were glad that the Geek Squad was able to retrieve the data and transfer it to the new computer. PLEASE TAKE NOTE TO THE REASON WE WERE EXTREMELY UNHAPPY. WE WERE PAYING FOR AN EXTENDED WARRANTY WHICH WE FOUND OUT ON THAT DAY, WAS FOR GEEK SQUAD SOFTWARE SERVICES ONLY AND NOT FOR ANY HARDWARE (WHICH WE THOUGHT WAS ALSO COVERED). THE COMPUTER SALES MANAGER SAW HOW UNHAPPY WE WERE AND TRIED TO HELP US OUT BY TAKING $100 OFF A NEW COMPUTER. IN SUMMARY, WE FOUND THE GEEK SQUAD SERVICE TO BE EXCELLENT BUT DISCOVERED THAT THEIR EXTENDED WARRANTIES ARE OVERPRICED AND VERY DECEPTIVE AS TO WHAT THEY COVER.

I expected it to take a few day but was called after one day. They walked me through how to maneuver around on my new computer. Very happy how they take time and don’t rush you.

transferred my info as I wanted to my new pc from my old pc

The Geek Squad was able to back up my computer and offer great service in a timely fashion.

The squad was very helpful, made the transfer process seamless, and all my info transferred perfectly! Just the Squad!

They completed a data transfer for me that I was having issues with and completed it very fast and efficiently for me. Had my PC back the next day.