Customer Ratings & Reviews

Great service. Quick and semless transfer. No errors and everytthing very easy to find.

I bought a replacement Hp laptop at Best Buy. The Geek Squad took it to download all my data and info. When I took it home, it worked perfectly and everything was perfect. Thanks Geek Squad!

The Geek Squad have been fair and forthright with me in this and other problems, and have satisfied me with resolution or no charge. THAT IS FAIR! Their individual and team expertise is varied and has met my needs. My PC unit was contaminated and virtually a burnout beyond repair. Geek Squad did all they could for me in a thorough analysis and retrieved all they could in a backup of files, etc. so that my loss was not total. Price and approach both were fair. None of us can be happy with toasting a PC, but I'm happy to salvage what I could and I was given recommended options to move on to a new PC. The Geek Squad is a much value-added service ever since the day that Best Buy went with that on-site service within their stores.

Setting up an appointment was easy online and the agent was ready. Our laptop screen was cracked and they assisted with the backup and shipping off for repairs under warranty. Received timely text updates on progress. Got it back in the quoted timeframe with needed additional repairs. Easy pick up. Excellent customer service. Works great.

It is always nerve wracking for me to take my PC in for repair. Since it cannot be determined what the diagnostic analyzer will reveal, I have a better sense of security having it professionally backed up when the chances of losing data is more imminent. I have used external hard drives, but have had some issues so this service does give me peace of mind.

The tech transferred all of my data to the new laptop I purchased. Laptop was ready the next day for pickup.

This service is good to have but they are constantly busy and you have to wait a lot at the store. They said it would only take a day to transfer the data from my old computer to my new one but I have a lot of info and it took several days. It did save me the time of having to look up how to do the transfer and it would have taken me a lot longer to do. So over all it was satisfactory.

All the data was transferred from my old computer to my new computer. Not having to figure out how to do all that myself was a big help.

I was initially skeptical about entrusting anyone other than the people at Apple to transfer all my pics, songs, docs, etc. from my old to my new iMac. But when the sales person told me that the transfer was "free", I thought I would try. Really glad I did because Shaun did an awesome job. All my files were transferred over flawlessly and the transition to my new iMac has been problem free.

I was so happy that they were able to save all of my files after my hard drive crashed and needed to be replaced. They were able to get me everything back and they backed it all up to my external hard drive for a price. However, I did not realize that they were not going to transfer all the files back to my computer when the hard drive was replaced. I had to spend hours doing it myself.

Very patient agent. Able to solve the problem. Very competent.

After my wife's computer failed because of hardware, the Geek Squad transferred some data and installed Webroot anti-virus software and sent the hard drive off to determine if data could be saved. We have met with their representatives several times in the New Braunfel's store and online and have been pleasantly surprised with their service and knowledge and excellent attitude. THANK YOU

A member of the Geek Sq Could uad took my iPad and stripped everything off to the bare bones. Put back on the original applications just like I asked. I’m very satisfied with their speed to deliver a product that does everything I want. I hope Best Buy appreciates the quality of workmanship and speed in which they handle their customers!

Did a very good job loading info on my new laptop. Need more training on upgraded programs ie. Microsoft Office. We signed up for 1 hour training with Geek Guys. Very expensive. We would like to have this training in private room, not out in the Geek Squad area. We are afraid their will be to many distractions. Suggest Best Buy create a private room for these training sessions.

Great people, very helpful, quick service, no complaints

They did great jobs on transferring data and setting up my new computer and repairing my old. They were so short handed I waited at the counter for over 30 minutes even though I had an appointment. Make sure to give yourself enough time for your appointments depending on the location.

The Samsung tech guy (Daniel) was very helpful with the data transfer for 2 phones. He answered questions about the functionality of the new phone and provided tips.

I had my doubts that the geek squad could transfer my data from an old hp laptop to a less older Mac Pro . I was truly surprised that they were able to transfer all of my data, pictures I tunes with no problem. I was so afraid that my old laptop would crash I would have to pay much more. Needless to say I am ecstatic that I now have them transferred. Kudos to the geek squad.

Sold me a new computer and transferred data from dead computer to the new one. Completed process quickly and at a very fair price.

Wanted all my info from my old (2009) computer put on the new one and Geek Squad did a fabulous job. Took time to show me how to find things and went the extra mile with me. They are the people to go to when you have a computer problem or question. Bought the plan so that I can have my computer cleaned up (good for 3 computers in my house) and used it many times in the past.