Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 10608 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.0 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers recognize the Data Backup or Transfer (In Store) service for its data transfer capabilities, ease of use, and speed. Many customers appreciate the overall performance, service, and the ability to quickly back up their hard drives. While the knowledge and professionalism of the staff are valued, some customers express concerns about the price of the service.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 38 Showing 741-760 of 10,608 reviews
  • Pros mentioned:
    Data transfer

    Rated 5 out of 5 stars

    Rich, the Geek Squad supervisor was super helpful

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad was to transfer the files from my old HP computer to the new HP computer so I could be back up and running. Lots of complications with Outlook and iTunes made this very difficult. Rich, the local supervisor, stayed with it, however, and did an excellent job of having me fully functional on my new computer. Many, many thanks.

    I would recommend this to a friend
  • Pros mentioned:
    Data transfer

    Rated 5 out of 5 stars

    Transferring data from my old PC to the new one

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am happy. We were trying to get data from my old computer to my new one, and it was a very difficult task. We did not get it all, because the old computer was a mess, but I am very glad I got what I got. These were very hard-working people who really did their best. I am therilled.

    I would recommend this to a friend
  • Pros mentioned:
    Data transfer

    Rated 5 out of 5 stars

    Geek Squad transfer of files

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a lot of of old data, programs, etc. They cleaned everything up, deleted discontinued programs, etc. All of my important data was retained. I was very pleased.

    I would recommend this to a friend
  • Pros mentioned:
    Data transfer

    Rated 5 out of 5 stars

    Life saver

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My niece had my laptop and fell asleep with it on her bed, needless to say, it did not survive the night. Unfortunately the way it broke the screen was completely black so I couldn't even see what I was doing to retrieve all my files and music for the last 5 years. I went to beat buy and they transferred it onto another external hard drive I bought. Very grateful.

    I would recommend this to a friend
  • Pros mentioned:
    Data transfer

    Rated 5 out of 5 stars

    Completed Transfer ASAP!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Took my ASUS laptop to have my data transferred to a thumb drive and Geek Squad completed the job real fast. As well as wipe out all the data on my laptop so that I could donate it to Veterans Of America.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance

    Rated 5 out of 5 stars

    Great set of telephones

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My new AT&T phone set has everything we wanted in a compact form, easy to set up and works well.

    I would recommend this to a friend
  • Pros mentioned:
    Data transfer, Ease of use

    Rated 5 out of 5 stars

    Perfect

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad was very helpful with data back up from PC to MAC. They made it so easy.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    PNY thumb drive just what I needed

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Large capacity drive, fast, easy, convenient. Would purchase again if needed!

    I would recommend this to a friend
  • Pros mentioned:
    Data transfer

    Rated 4 out of 5 stars

    Good job but long waits

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did great jobs on transferring data and setting up my new computer and repairing my old. They were so short handed I waited at the counter for over 30 minutes even though I had an appointment. Make sure to give yourself enough time for your appointments depending on the location.

    I would recommend this to a friend
  • Pros mentioned:
    Data transfer

    Rated 5 out of 5 stars

    Geek squad help

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Data transfer went smoothly. Calvin sat down with me. He was patient, respectful, and very knowledgeable.

    I would recommend this to a friend
  • Pros mentioned:
    Data transfer

    Rated 5 out of 5 stars

    Got my files!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm glad I backed up my files with Best Buy in Texas first before I shipped off my computer to Dell. Dell fixed my motherboard but then shipped my computer back to me to a Best Buy in Oklahoma instead of to me here in Texas! Ugh! It's been three weeks and they can't seem to find my computer to get it back to me and are giving me the run around! Errrrr.... Best Buy is great, Dell isn't!!!

    I would recommend this to a friend
  • Pros mentioned:
    Data transfer

    Rated 5 out of 5 stars

    Geek Squad is awesome!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought a replacement Hp laptop at Best Buy. The Geek Squad took it to download all my data and info. When I took it home, it worked perfectly and everything was perfect. Thanks Geek Squad!

    I would recommend this to a friend
  • Pros mentioned:
    Data transfer

    Rated 5 out of 5 stars

    Data transfer

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was such a relief to get my information transferred from my old computer that crashed to my new computer. Job well done.

    I would recommend this to a friend
  • Pros mentioned:
    Data transfer

    Rated 5 out of 5 stars

    Data transfer complete and accessable

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Data transfer done. In addition, the data was available on SSD drive and I was able to sort thru. I did find one file that I really found beneficial, it was a old theme setting on MS7 (Japan Auturmn) that did not appear in MS10. I click on it and lo and behold it loaded and I had my favorite them back! This is very important since MS10 lacks and vibrant themes or color palette.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Geeks Transfer Data Easily

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Both tech professionals I spoke with at Geek Squad provided clear information about the process of transferring data from my Mac to a thumb drive. They also listened well and asked good questions to find out my needs. Thank you.

    I would recommend this to a friend
  • Pros mentioned:
    Data transfer

    Rated 5 out of 5 stars

    The Geek Squad made my life easier

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased a new laptop that was Windows 8.1. I had been an XP holdout so that's a little bit of a leap. I didn't want to have to learn a new operating system while also trying to move all my data from my existing tower to my new laptop so I paid to have the Geek Squad do the data transfer for me. I left my shiny new laptop and my tower with them and they called me only a couple hours later to say it was done. Fabulous!

    I would recommend this to a friend
  • Pros mentioned:
    Data transfer

    Rated 4 out of 5 stars

    Thank goodness for yall

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were able to recover and transfer all of my photos and videos from a destroyed laptop to a thumb drive.

    I would recommend this to a friend
  • Pros mentioned:
    Data transfer, Speed

    Rated 5 out of 5 stars

    Quick recovery service

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geeks helped to save data from a crashed laptop quickly and set my mind at ease.

    I would recommend this to a friend
  • Pros mentioned:
    Data transfer

    Rated 5 out of 5 stars

    Fast & Easy Transfer of Data From Broken Laptop

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad recommended transferring data after diagnostics showed that my laptop suffered from a blown motherboard. I didn't think this was possible in this situation! Needless to say I was extremely happy & relieved to have this service available. If Geek Squad had not suggested I would have not known; the loss of hundreds of photo's and files was going to be heartbreaking!

    I would recommend this to a friend
  • Pros mentioned:
    Data transfer

    Rated 5 out of 5 stars

    Best customer service around

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought a new computer and gave my old one to my wife to replace hers. I had the Geek Squad remove the data from my computer and put it on my new computer and then take the data from my wife's old computer and install it on my old computer. Confusing enough? They called me the next morning and told me the computers were ready. They even disposed of the old computer for me. Great job guys!

    I would recommend this to a friend