Customer Ratings & Reviews

Easy to use and makes file transfers quick and easy.

Being somewhat technologically challenged, I ponied up the $100 to have Geek Squad transfer my data from my old iMac to my new one. In about 48 hours, my new iMac was all set up. Some have told me that it's a snap to transfer data, but I wasn't sure I had the right programs or cables to do so. Saved me the headache, and luckily, BestBuy is only a couple of miles from home.

Great job. Quick and professional. Went over services provided, expectations, and performed transfer to our requests. Very happy.

The agent was friendly and helpful in solving my problem. She explained the different options to save and transfer the data on my computer before repairing it and at the end suggested the safest and fastest way to recover my data. I got my data on an external memory in about 5 days.

The 400+-GB hard drive on my 6-year-old Windows 7 laptop crashed unexpectedly. The pros at Geek Squad were able to successfully recover nearly all my data, and even reinstall Windows Media Player 12 and my 370-GB of music (.wav) files! Even better, I was able to negotiate this as a freebie with the purchase of my new laptop! Kudos to Best Buy, and the incredible IT team.

My computer crashed night before out of town trip. Called Pensacola store was told to drop it off and they would know what was wrong in a few days. Called Spanish Fort store and they suggested bringing it in and when I did, they counseled me and it resulted in a transfer of data to a new computer(sale for them) and kept my old one to fix. I am using it for this review now.

Overall I was pleased with the Geek Squad data transfer, but I did have some items that either did not transfer or could not be accessed. I did contact Geek Squad through the chat service and had two problems corrected. I have not had time yet to investigate some of the others, but the two Geek Squad techs were extremely helpful.

My computer suddenly broke but thankfully Best Buy was able to get my photos and documents off of the computer onto a portable hard drive. The only downside is that it cannot be accessed by Bluetooth or airdrop so I have to plug it into my Mac in order to access the data. I am very happy that they were able to transfer the data and it was done in less than 24 hours

The service was great. The time it took to transfer my data was quick. The only downfall was that not all my data was transfered. No pictures or docs were transfered. Make sure you ask them to do it or you'll have to make another trip to have them correct it.

Overall I have been pleased with this service from Best Buy. They fulfilled my request and met my expectations of extracting the data we wanted to recover. My only concern is the price. $99 seems a bit high for this service. In the end, the piece of mind knowing my data was recovered has overshadowed this concern of price.

Excellent customer service, the transferred all my data and spent time with me to show me everything about my new computer. Will be a return customer!

GEEK SQUAD TECHS AT MONROEVILLE PA STORE ARE ALWAYS TOP SHELF. THEY RECOMMENDED A GOOD EXTERNAL DRIVE. THEY SAVED ALL THE DATA I WOULD HAVE LOST WHEN MY OLD COMPUTER WENT TO A SCRAP PILE. "JORDAN", A TECH, ALSO SPENT EXTRA TIME WITH ME DURING PICK UP TO SHOW ME HOW TO VIEW EVERYTHING. I ALWAYS RELY ON BEST BUY FOR EVERYTHING.

My laptop died. It wouldn't power up at all. I took it to a specialty battery shop it still would not power up. I was working on a major research assignment for grad school and everything appeared to be lost. Explained the issue to Geek squad. They recovered the data and saved in a folder on the new laptop that I purchased. I am eternally grateful. The process took 24 hours.

I've subscribed to the Geek Squad annual protection programs for years. They've never let me down. Don't try to transfer the data from an old PC to a new one by yourself. They see and know things the layman can't begin to imagine. If you buy a new desktop or laptop that is replacing an older one, have them make the data and program moves for you. It's worth every penny!!

I paid to let the Geek Squad transfer my data from my old computer to my new computer. I am happy with this decision because I hate dealing with computers. The only thing I wish I had been asked is what name to use for system administration -- they put me as "Owner" and I can't change that. I don't like being called "Owner" - I really wanted my name.

I brought my old laptop with me when I intended to purchase a new one which was a very good idea. I was able to leave it with the Geek Squad with m new Asus computer while they transferred all of my data ... invaluable service which saved me many hours of work transferring stuff and not really knowing what I was doing. It was well done and I was very satisfied.

The gentleman who assisted us was knowledgeable, nice and efficient. He's a keeper.

They were very professional and answered all of my questions regarding the data transfer.

Richard did a great job getting my computer on line, my data transferred and my printer connected. Really appreciated it ! Usually I have been able to do these things but I knew I couldn't do this.

Replaced hard drive and backed up data. Very pleased with service level