Customer Ratings & Reviews

salespeople were super knowledgeable and made the buying experience great

I love Best Buy's Geek Squad service. They are informative, efficient, and very patient. They made me very comfortable and taught me how to use my new MacBook Pro. They didn't make me feel like I couldn't learn and they taught me how to navigate my new laptop so easily. They are a great service and are a major reason why I buy my tech products from Best Buy. Love them!

works great for backing up data. easy to use and I would recommend it.

I bought an iPhone and they transferred my data from my old iPhone. It's not that hard to do yourself but I was in a hurry for a trip and just wanted it done on the spot and was worth it when buying the TotalTech plan.

I can't say how happy enough I am with the Brick NJ Squad for dealing with our Toshiba laptop. It updated itself to Windows 10 without our involvement and the laptop never worked again. The Squad was fast and professional and backed all our photos 15K which showed the birth and growth of our 3 kids. Windows is garbage and we threw our laptop out the window afterwards.

Transferred from old laptop to new laptop and removed all from old laptop reset factory settings

Because my old computer's motherboard had fried, I was left with the doubt that I may not be able to have full recovery of everything. Fortunately, the Geek Squad verified that my hard drive was still safe and intact, and they were able to do a data backup and transfer onto my new computer within 24 hours of purchasing it. I was very pleased with their effectiveness and kindness.

Jun helped me a lot with the transfer of data from one computer to the other, he even trained me on my new computer, I am using the services of Geek squad for years and I am entirely satisfied and will continue. I am senior and when I need help, you do the job

I purchased a new desktop Mac Computer, as our 7 year old Macbook Pro was getting very tired. We had the Geek Squad transfer all the data, software and files. It took them just the afternoon of the purchase day - it was ready when the store opened the next morning. The new computer was all packed back in the box just like new. Nice job...although the $80 charge was just a little pricey I thought.

The agents transferred my information from my old laptop to my new one and were extremely helpful and informative,

Although the Geek Squad wasn't able to repair my computer, they were able to transfer all of the data to another drive. The process was easy and they were finished quickly. They also provided a few recommendations for a replacement computer.

Geek Squad did a great job, as always. I thought all my data was being backed up on my Seagate external drive, so it would be no problem doing the data transfer to a new computer. No such luck! Geek Squad did the data transfer and made sure that my external drive would be working on my new computer setup. They also helped me thru other issues that were a big help. Definitely a thumbs up from me!

I love my new ipad. I am still learning about all the apps and all the games. I love that I can immediately put appointments on my calendar and don't have to put it on a piece of paper. Then to try to remember to place it on my calendar at home. I love that I can ask Siri any questions. It's nice when you are in the car alone and get lost, you can just push a button. She is always there for you!

After my computer was compromised and I needed to have the virus removed, the data was removed and put back on the computer without any thing coming up missing.

They adequately explained the risk of not getting the back up and made sure we were protected.

They transferred everything from my old tower to my new tower. Naturally everything went great.

This was for my wife's computer, which she has the service contract on. When we went in the agent immediately popped up with 2 thing that were the ONLY things that could be wrong. I knew immediately it was neither of these so let her go ahead with the analysis. My wife did not have a back up so we had one done. She has one now by my insistence. The computer was fixed and all has been OK since.

It took awhile because of people being out sick but it was done accurately.

The techs in the phone department were excellent. I was purchasing a new phone for my mother-in-law and they made it quick easy and efficient. They assisted with data transfer and were very nice. I would recommend buying a phone from Best Buy anytime

Very good, fast and complete the restore of my data.