Customer Ratings & Reviews

I needed to have my laptop hard drive replaced because windows 10 was not working. I could not start up my computer and took it to Best Buy and had the Geek Squad guys take a look. They recommended to have an SSD drive replace my old hard drive and that did the trick. They backed up all my data and files in a very timely matter and my laptop is like new

my son's laptop died and he needed the data from his laptop in order to continue his work. Geek Squad came to the rescue and after I purchased a flash drive, they were able to backup his data and remove the solid state drive from his now extinct laptop

PC Laptop died, needed to back up documents and pictures before it was layed to rest. Thank you Geek Squad for backing up to a memory stick for me. You saved my life. I had on line back up, but that does not work on new Apple laptop. I could have done it on my own, would have taken me forever and been very complicated for me. Thanks. All is well.

The Geek Squad was able to transfer all of my data, files, etc., from my old computer to the new one. Problems with the old computer but wasn't sure if they could transfer it all, but it worked. First informed me that it would take 3-5 days, but I got a call stating it was ready the day after I purchased the new computer. Great service!

I liked the service I received from the Geek Squad representative and I was pleased with the data transfer.

Excellent customer service, the transferred all my data and spent time with me to show me everything about my new computer. Will be a return customer!

Geek squad staff was knowledgable, friendly, and very helpful.

Very good, fast and complete the restore of my data.

I made the decision at the advice of The Geek Squad to put a new hard drive into my laptop. I was pleased at how quickly they were able to transfer my data and get my computer back to me. It was a great decision.

They got all my data from my fried laptop and put it on my new one. I asked for my fonts and bookmarks too but I didn't get them. I forgot to check on those when I was reviewing things at the store before signing the paper saying all was good. But really if that's all I lost I have no room to complain. They were very kind.

Needed to have photos retrieved from my old computers. Everyone who was involved in this was AWESOME. I told them I needed the photos for my mother's Celebration of Life and they completed the task and had it back to me within about 12 hours. I was very impressed and would highly recommend the Pinole store.

I have always enjoyed the work done by the Geek Squad. As a precaution I get the coverage assuming I will NOT use it. I am usually wrong! I am older and not tech-savvy so any questions I have or anything I need done, the Geek Squad or other Best Buy folks, help me. The backup and data transfer went well and everything done was explained to me.

I needed to replace my wife's old laptop as it was getting really slow and she was getting frustrated with it. When I purchased a new HP Envy for her, I got the Geek Squad to transfer all of her files over. Everything was moved and it was a painless project. They even gave me a $10 discount since I bought the computer from them. These guys rock.

Great computer for the price! Windows 8 takes a little getting used to, but it's much easier to use than my old XP. Love the touch screen, and it's easy to clean. Navigation is as simple as it gets! Surfing is also fast and easy, with plenty of storage space for every thing. I would have no problem recommending this laptop to family and friends.

The agents is very good at what they do when it comes too tech work. for me that a plus.

I took my old computer in after it had crashed and purchased a new one. The staff was very knowledgeable and courteous, they patiently explained the process and were able to recover the data and settings from my old computer and set up the new one. I felt like they respected my time and did not keep me waiting when my appointment time arrived.

The staff at the Geek Squad is very professional. They strive to provide superior customer service by listening to customer's concerns and concentrating on solving the issue quickly. I only wish they did not use an outsourced service. When I called, I "tried" talking to a representative. Unfortunately, the language barrier made it very difficult to communicate.

I cannot praise Best Buy and the Geek Squad enough. My new computer was only months when something happened. They took care of everything an showed me how to back up and save important papers. They are sincere, helpful and very intelligent, they can fix problems and talk to you not down to you. Would not own a computer and not have Geek Squad.

Staff was knowledgeable and helpful. They were able to isolate that my computer had a hardware issue and it was not financially feasible to fix it. They were able to save my data and transfer it to a portable drive, so I can't ask for much more than that.

I am not computer smart and can only go by the recommendation of the salesman. It happened to be on sale, but it was still expensive (as most accessories are I am finding out). I used it right after purchasing it and the instructions actually were easy to understand. I hope down the road that it doesn't fail and does what it is intended to do.