Customer Ratings & Reviews

I took my old computer in after it had crashed and purchased a new one. The staff was very knowledgeable and courteous, they patiently explained the process and were able to recover the data and settings from my old computer and set up the new one. I felt like they respected my time and did not keep me waiting when my appointment time arrived.

I had to go back to have this transfer re-done 3 different times, from one Mac to another. The first guy left out a lot of important items from the transfer (ie--didn't transfer contacts, etc). The second time they did all the photos but forgot the contacts AGAIN. Finally the 3rd time I got one of the senior members of Geek Squad and he had me sit there with him for almost two hours to make sure everything got transferred correctly. So this whole process took over a week and was frustrating, but the last guy was extremely helpful and also taught me some useful things on my new laptop while we were waiting for everything to transfer, so he got an extra star for that:)) From this experience I think the Squad is probably great with PCs, just maybe not so much with Macs. And it depends who you get to do the work. But I still think Best Buy is a great store in general.

The Store representative was very knowledgeable and helpful for my purchase of a new PC, answering all my questions with a clear understanding. The new PC was delivered in a timely basis. Before delivery he informed me how I could save money with an annual membership opposed to a 2-year protection plan. Unfortunately, I don't have his name to give him the credit he deserves in this revue.

Moving my data to a new computer made my life easier. The things I couldn't find, tech easily handled for me.

I needed my things transferred from one computer to another. They did most of it, but one program required a verification number that I didn't have with me. I would rather they did it, than myself, but I found the number & was able to add the other program at home. I surprised myself! Still, I'd leave it to the Pros.

I cannot praise Best Buy and the Geek Squad enough. My new computer was only months when something happened. They took care of everything an showed me how to back up and save important papers. They are sincere, helpful and very intelligent, they can fix problems and talk to you not down to you. Would not own a computer and not have Geek Squad.

The Geek Squad had my new HP Envy x360 i7 up and running quickly and efficiently. They transferred all my data from my old laptop to the new laptop and everything worked perfectly.

I took my laptop to the Geek Squad because I could not even logon. The agent assured me that they would get right on it. I was told it would take up to 4 days to find the problem. Within 2 days, they had found the problem and backed up my data. Now I am back in business again thanks to the Geek Squad.

Geek Squad transferred all my data & completed the set up without incident

Power surge toasted mother board on our computer, even through surge protector. SSD hard drive was OK, so Geek Squad transferred our data from the old computer to a new one purchased at Best Buy. Fast service and all data, documents, etc. transferred successfully, on time, as promised. We were very pleased!

Its lightweight. Runs excellent. Easy to navigate.

I was totally freaking out because my Old Computer that went to computer heaven had over 10 years of work data on it. There was a 50/50 chance that the data would be retrieved. I trusted the team at Best Buy who were able to transfer my data and chose a great product to transfer the data to. I left my faith in the team's hands. GREAT JOB!! Thank you..

The Geek Squad was phenomenal. They spent quality time with me to ensure all data transferred, photos loaded, email up and running, programs installed and backups loaded to them. I could not have had a better experience. Very knowledgeable and professional. Available for future problem resolving with my subscription. True peace of mind

Trying to create a slideshow and my computer crashed. I got lazy at backing up and was so worried I had lost my slideshow and a year's worth of photos and documents! Geek Squad was able to recover everything and move it to my external harddrive. Service was excellent and they were very helpful and quick.

Excellent service that not only was done in less than a day but it also fulfilled every one of my requests for data transfer to a new laptop.

I replaced a laptop and thought, I moved all the data over. After a few hours, I realized a problem occurred. Called the squad, set up an appointment and had them transfer ALL files and they had the laptop less then 24 hours. This is a service I would recommend to all to insure your data files are intact and usable.

The geek squad team members are knowledgeable, efficient, dependable, and friendly.

I took my laptop in to the Geek Squad due to a serious virus. They had me purchase a portable hard drive for back up. They told me that the drive would be plugged in and backup automatically all the time. I've been using the computer and just realized that the portable drive isn't doing anything. Disappointed.

They saved my hard drive info but told me that my programs would be there (because they cloned it) - not the case. Considering I wasn't expecting it, my main complaint is that they got my hopes up. That being said, the service was fine...I only wish they hadn't promised what they couldn't deliver.

Great service, very nice, answered all my questions.