Customer Ratings & Reviews

They saved my hard drive info but told me that my programs would be there (because they cloned it) - not the case. Considering I wasn't expecting it, my main complaint is that they got my hopes up. That being said, the service was fine...I only wish they hadn't promised what they couldn't deliver.

I went to the Geek Squad to discuss an error that came up on my computer. As we discussed the issue, the geek squad members were extremely polite and helpful.. They explained solutions and we finally decided it was best to transfer the data. When I took the computer in they completed the service in less time then they projected. I am satisfied.

I don't like spending the extra money on extras, but, if I hadn't paid for the Data Transfer and Back-up, I would have lost precious pictures from 3 family member that passed away 10 years ago in a car accident. This was worth the $80 price this time around. I thought the service covered more than it did, but once all was explained, I was good with it.

I had to retire my old desk top computer. I was given very helpful suggestions and information on how to get files transferred to the new replacement computer that I purchased at Best Buy. All important files were successfully transferred in a very timely manner, actually quicker than the estimated time. Very pleased..

They adequately explained the risk of not getting the back up and made sure we were protected.

As a Totaltech member the transfer of all my software, pictures, documents, etc. from my old to my new computer was at no cost. I did not trust myself to make the transfer successfully and did not want to risk losing my data.

They transferred everything from my old tower to my new tower. Naturally everything went great.

newest ipad with great features, fast and easy to use

Awesome customer service. They were very helpful and restricted all the critical info I needed off my daughters computer. Thank yiu!

My data transfer was completed quickly and before the expected time, which was really nice bc I was feeling a little anxiety about not having my files within my immediate reach. Then the guy explained all that had been done and asked me to check my files to feel comfortable that everything was done to my satisfaction. Great experience!

Transferred most everything from my old MacBook to the new MacBook with the exception of my iphontos

The staff there are amazing. I can’t remember all their names, but the three young men that are always there during the week during like the business hours amazing their customer service skills top-notch. They’re knowledge and patience, which is a virtue are exemplary and I wouldn’t go anywhere else. I am an advertisement for you guys because I tell people this is where you need to go. And it’s because of those young men and Ashley to Ashley’s great

The agents backed up all of my files before transferring to my new computer. Great job!!!!!

I thought I had lost all my photos and everything on my laptop. Immediately I called Geek Squad and they said they would do their best, although it was no guarantee! In a few days I received the call and thankfully everything had been transferred to my new computer. I didn't lose anything - Thank you GEEK SQUAD!!

This service was used to transfer data and pictures from an older laptop to a newly purchased laptop. I provided them with a list of data and directories to copy over and this was completed on the same day after I left the computer off. They also upgraded and installed a few software products as well. Very pleased with the service.

I had a so called super charger that messed up my old computer and burned my mother board up so I had to get a new computer & had to get all my data transferred over & the Geek Squad was able to do it without a problem & me not miss a beat with my computer info. I have always had a great experience with the Geek Squad so far so good.

My computer froze and would not reboot, so I took it to the Geek Squad to have it fixed. They had to reinstall Windows 10 and all the program that come with a new system, but they saved all my data and did their best to reconfigure the computer just as it had been before the crash. And since then, it's been working fine.

The installation of the new 2TB Drive I purchased from Best Buy and the data transfer from my old Drive to the new Drive were literally done overnight. I was amazed at the super quick service and everything was absolutely perfect when I got the computer home and checked out. Each of the Techs I spoke with were exceptionally knowledgeable and very, very helpful. I could not be happier with my Best Buy / Geek Squad experience.

My old MacBook unexpectedly crashed for good and I decided to switch back to windows-based laptops. Fortunately, I had backed up to an external drive -- but the apple format wasn't compatible with windows. Best Buy had all the tools to do the conversion and send me home with a new HP laptop and all my data! Easy and worry-free.

The geek squad understand my problem and was able to repair it within a short time. (had been hacked)