Customer Ratings & Reviews

The Geek Squad Agent Was Very Knowledgeable,Honest, and Courteous.The Time Ws Kind Of Long For Them To Arrive But It Was Worth It.

After talking with a Geek Squad representative, I decided to drop a service contract that I had with another company and establish one with Best Buy. It was not only cheaper but the service was better and the reps more knowledgeable. The backup proceeded as scheduled. They were great.

The Geek Squad did a quick and seamless data transfer to my new computer. It was very nice not to have to do this myself as I had other unrelated issues that needed my attention.

The agent transferred the data from an old computer to a back up drive so that the computer could be recycled. This was accomplished in a timely manner.

They were able to transfer my data from an old machine to a portable SSD drive that I brought with me.

I was hesitant to change computers because I thought I would lose some of my data from my old one, but thanks again to the Geek Squad at Best Buy they did it for me and I, as technically-challenged as I am, could find it on my new computer right away. I was very happy with what they did to save me a lot of time.

They transferred the data from my old computer to the new one and it only took one day. Very happy with the service.

Had roof leak through to interior of room onto my prior laptop's keyboard. Prior machine died and was too expensive to repair...so replaced. For a minimal fee the excellent tech support migrated the data FROM my old damaged machine onto a newly purchased Acer... and has gone flawlessly. Geek Squad...Thank YOU!!

The Geek Squad agents did an excellent job syncing and transferring data, apps, etc. from my old iPad Pro to my new iPad Pro as part of my Total Tech Support.

I took my laptop to Geek Squad and the guys there were extremely helpful! My laptop was unable to be fixed for a price I wished to pay due to the model being discontinued, but the technicians at GS were able to fully recover the information on my hard drive and assist me in finding great deals on new equipment!

The thing I often have dreaded whenever upgrading to a new computing device is what has often been a tedious and painstaking process of recreating a digital environment that has become as comfortable as home on the old computer. The evolution of data transfer as handled by the Geek Squad makes that MUCH less daunting!

I am happy with the service I received when I purchased my All-in-one computer and portable Dvd drive. The Staff was great.

they backed up and transferred all the stuff on my mom's old phone to her new one that i purchased her! great service.

I am very grateful for the Geek Squad. I was able to get my data transferred from a non-working device to a brand new portable device. I didn't think it could be done but they were successful and saved tons of my photography work.

I had a laptop with a bent/bad power cord. It could not charge anymore and the repair was going to cost more than what the computer was worth. Geek Squad transferred all of my data onto a portable drive and disposed of the computer for me. So glad I did not lose my pictures and documents.

After purchasing my laptop service was great in setting everything up for me~ transferred information from my old laptop and explained all the new features on new one

Instore Techs were amazing! They were able to set up our new MAC by copying the information from the Old MAC. We highly recommend the instore Techs!

While it may seem simple that a backup of a hard drive will perhaps be a "mirror copy", that is not the case with the Geek Squad service. I brought a terabyte drive in which I had for the Squad to use for the back up of my system hard drive (as it had some serious errors and needed to be reformated with a windows reinstallation). The service was complete, in that everything was copied. But the files are put all over the place on the new drive. Multiple document areas (default, owner, administrator, all users, my documents, etc....) and there are pieces of my copied drive all over the place. Not a simple thing to click to that drive to find even the main "my documents" file folder that references my items - it is 4 levels deep on the drive. This could be done more simply - or at least, I would hope that the associate would take some time to explain how/why they did it the way they did when I picked it up (not provided any explanation). But they did copy the drive, which is what I needed at the time, so for that I am thankful for the service.

I purchased my new HP desktop because my laptop would not work any longer. The tech was able to retrieve and transfer all my files from my laptop to my new desktop within a day. This was a great purchase and would recommend doing this with every computer.

After purchasing my phone. I had to go to the geek squad to transfer my contacts and pictures. He did it in a timely manner and with a smile. He also made recommendations about my phone. His advice was precise .