Customer Ratings & Reviews

Everything was transferred from the old laptop to the new one without issue. It was also much faster than anticipated.

When the Geeks told me they would have to reinstall my operating system, I thought "There goes my data." I'm happy to say I was wrong. They managed to save nearly all my data. Well done!

The Geek squad examined my old PC and advised me that a new mother board was needed and, based on the age of the PC, it was not a viable solution to my problem. Once I purchased a new PC, the Geek squad transferred the info from my old hard drive to the new hard drive and it was completed in a matter of a few hours.

The transferred the information to my new laptop but failed to reset my old Dell laption back to factory default. Also, turned in my laptop in the box and when I picked it up; it was given to me without the box and no power cord. I had to go back inside to get a box and power cord. It took them over 20 minutes to do this. I had to speak to 3 different employees\.

My wife and I had experienced problems that we later learned was a serious virus. The folks at the Geek Squad eagerly accepted the challenge and was able to get rid of the virus, and save all our data. They transferred it to a new hard drive and everything turned out just perfect. We know where to turn to now when we have computer problems.

They got the job down quickly, a day and I felt it was completed without complications. Service was great

the young people who helped me were excellent. very knowledgeable...names i remember were boaz and rebeckah

Great job! I thought that I had backed up my computer and was protected. But my backup external drive failed. Naturally, then my computer stopped working. I needed the tax information that was still in the computer. Geek Squad somehow got all the info that was on the hard drive!

Once the store opened up for limited access I was able to get my laptop in for some much needed work. I was able to make my appointment time online which was very nice. Once I arrived with said appt I was able to get to the Geek Squad with no delay. They provided more info than I really wanted - just their usual. I was able to track the status of my machine online; again, very convenient. I got a personal call when my machine was ready. Only difficult part was the pick up - more people aware of the store opening so had to wait to get in the store and then wait for someone to be available but on me since it was around late lunch time. The person that helped me apologized for the wait but did not have to - just the current times we live in. I have bought every machine from Best Buy for the last 15 years and I have never had any regrets.

Very helpful service! They diagnosed the problem and knew exactly how to solve it in a very efficient manner.

My old HP died I bought it at Best Buy in 2007 and it finally died so I bought a new HP from Best Buy but I wanted my pictures and important data from my old computer but was unable to even get it to boot up. They were able to get all the items off my computer and but them on a jump drive for me. Great Service

At first, I was worried about bringing my computer to geek squad, but then I was greeted by Tristan. He is AMAZING at customer service. He's knowledge and friendly and walked me through the entire process of not only backing up my data from a malfunctioning motherboard to processing the repair.

The process of transferring files to my new computer was handled very well by Geek Squad and the Agents who assisted me with orientation and optimization of a new OS X environment really helped make the transition a success. I'm really pleased with the capability of my 27-inch iMac w/Retina Display from Best Buy.

Can knew the product well and helped me understand how to set up from A to Z.

I have had the data plan for years and the Geek Squad is always helpful when I need them! They are great!!

The geek squad transferred my data for me. Made easy for me.

The Geek squad reinstalled all my programs to my laptop after I was having a problem with it freezing and shutting down. My software needed to be reinstalled and they were able to do this and save all my data and pictures. Now my laptop run like a new laptop, Thanks

Bought a new computer and the Geek Squad successfully copied all my data from my old computer as requested. Also answered a question via the telephone once I got it home.

The best . Excellent outcome and people were very knowledgeable and helpful. Have used the squad three times and highly recommend them.

I have used the Geek Squad services for many years and they always do an excellent job. I purchased a new Mac Pro and they set it up beautifully. They installed Microsoft Office and transferred all my information from my older Mac. I highly recommend their services.