Customer Ratings & Reviews

So far I have been really pleased with geek squad. They helped me set up my home entertainment a few years ago and have worked miracles with my home computer. I am grateful their smart trained well individuals and every experience I have had has been worth the effort and the time.

My unit was set up to accatable time with software and data retrieved off old computer and old laptop reset to usable condition . Technician was pleasant and took all the time needed to get me u to seed and invited me to come back any time if any cuestiins or problems arise --- thanx WC57

The agent did an excellent job and stuck with it until he got it right! Most would thrown up their hands and told me to take it into the shop but not him! I am highly impressed, and that is rare!

Best buy saved all of my data. Good turn around time. Helped me get a replacement PC as well.

The transfer of my data from one computer to another was perfect. All of my pictures and videos, that are so important to me, transferred beautifully. The staff was very helpful and got my information transferred before my scheduled pick up time. I am a very satisfied customer.

Had data transfer onto new computer a month ago and have had no issues. The techs that helped me were excellent.

Best Buy is the Best! They did a great job transferring all my data and setting up my new computer.

My old PC was acting up, Geek Squad were able to get to the data, back it up, fix my PC by reinstalling windows, and transferred the data back. Great job. They did not save program data file; that's why the rating is 4 and not 5 stars.

Great service from all of the Geek Squad people who helped me with the transfer of my data onto an external hard drive and then sent my laptop out to be fixed. Special thanks to Mahliet for safeguarding my password and not sending it out with the laptop.

My PC system crashed and they backed up my files and put in a new hard drive. Everything is working great! Thanks to you for doing a great job! When I picked up my PC, they explained everything to me and let me know where my backup files were. This made things so much easier for me!

Agents were unable to perform my backup, but offered me a refund. They were knowledgeable and helped me to understand the problems with my computer.

While I thought the fee a bit too pricey ($100), I couldn’t do it myself, so I went ahead and had it done. And sure enough, the job was done well, professionally. Since I had a lot of sensitive data to transfer, having the Geek Squad do it was a must.am glad I did.

They were very professional and answered all of my questions regarding the data transfer.

The Geek Squad did an excellent job transferring all my data from an old to new All in One Dell computer. They did it twice because I purchased the wrong computer the first time. Each time, the transfer was completed days before it was projected to be done!

After purchasing a laptop we purchased the Geek Squad protection because we needed assistance in transferring our files from the desk top computer to the new laptop. Having the online Geek Squad assistance protected us from any potential transfer problems.

Explained what they were going to do before it was done. Answered question so I could understand.

I purchased a new HP Envy computer and needed to have the data transfered from an older HP computer that was having performance issues that involved it shutting down unexpectantly. The Geek Squad took care of the transfer efficiently and there was no data loss from the prior computer.

got me started on how to use computer Needed to run a Track and Field meet in less than 24 hours Great Service

Geek Squad salvaged all my files from my old corrupt hard drive and put on new laptop. Excellent, real time saver! But was this the same rep who then did not update the laptop as I was told? Took me couple hours at home to update Windows and HP drivers. When I got home, Windows showed message laptop was updated but anyone who has been around Windows knows never to trust this message. This laptop required two major required updates (marked with red exclamation marks) along with other various minor Windows updates but also couple major HP updates. GS reps are very professional and pleasant to work with. I will recommend GS because they salvaged the hard drive which I could not do.

The jump from XP to 8.1 is not intuitive. Still learning. The Geek Squad did a good job of transferring data, download AOL, and helping AOL find the archived files. Also very patient in helping me find my way around. They will see me again as I make a list of confusing things.