Customer Ratings & Reviews

Several points. First, making an appointment for when you go to see the Geek Squad reduces your overall down time. Second, the backup was flawless and my new hard drive has worked perfectly. I will always purchase my computers and service plans from Best Buy in the future.

Omg am so relieved that geek squad was able to recover data from my crashed hard drive at a lie basic rate after I had been told told by other companies it would cost a bundle and were evasive if they could be successful .. many thanks to the squad !!!!!

They were able to save my music and my photos and my documents so I was up and running as soon as I brought my new laptop home. The old one could not be turned on by me because the connection to the power was broken. They had to access the hard drive by opening the laptop.

Technicians were knowledgeable and courteous. My computer was repaired and backed up in a matter of hours

I have been to Best Buy so very many times since mid March when I had to get a new computer. I really don't know what I am talking about on this review. The 2 Geek Guy house calls were very, very helpful and kept me from having to take printer and laptop in again.

I took my mother in laws tablet into the geek squad to transfer all data and pics. They completed it quickly. FYI. The old tablet was 8 years old and not very user friendly. Google didn't just transfer over.

Geeks squad successfully transferred all of my data from my old PC that wouldn't turn on onto my newly purchased Samsung Galaxy device. I've had Geek Squad since 2011.

Good for back up existing data so you may be able to install onto a as new device.

My older computer crashed and my personal computer tech said that my data was lost. I took the old computer to the Geek Squad and within 24 hours they were able to recover all of my old data and documents files. What a relief. Thank you Geek Squad. John

Cleaned and updated a laptop. Very prompt and easy to navigate

Best buy was able to get all data transferred from my crashed computer to my new computer...great news!!Currently in process of creating family tree and had over 5 generations of family history on my old computer...not even 1 keystroke of work was lost..outstanding job!!

Geek Squad was outstanding in explaining the process and how long it would take. Also walked me through to double check to make sure all the info I needed transferred took place. No issues encountered and the Squad did a great job!

I have trusted this service several times. After a few minor glitches, all is running very well. Thanks to the Geek's for all their help!

Although I did not need a lot of data transferred from my old laptop it's nice to see all of the stuff I needed accessible.

My computer was hacked and unbootable. They were able to save my files onto my external hard drive before reinstalling the operating system. This of course wiped all my files. They had to work on it twice because when I went to pick it up the first time, it would not boot. Later they discovered they had connected my computer to some faulty equipment that they were using. At pick up they helped me get all my programs reinstalled and working - and also copied all my files back onto my hard drive. They were unable to help me reinstall my Acrobat Standard XI due to a repetitive error message. They looked up what to do about the error msg but nothing worked. Several times. I need that program but don't want to have to pay adobe to get the problem resolved, and am leery of buying another copy of the program because it that does not work either, I am out the purchase price of software that I can't install.

Laptop was not functioning properly and was checked out for a virus plus needed some instructions on transferring photos with my new Apple 8 I phone. Geek squad was able to help me on both areas quickly and efficiently .

I had the occasion to use the Geek Squad yesterday and was thoroughly impressed with the knowledge of the agents. It was awesome to see them at work on my screen. They were completely able to solve the problem that I was having and I would highly recommend them!

They were able to transfer my data quickly. I was told it may take 5 to 7 days to transfer everything but they were able to do it in like a day. They were very kind and helpful

This unit was very accommodating as we had a problem with the first computer we took home. They went out of their way to insure that the computer was operating before giving it back to us. All of the data was successfully transferred from our old tower to the new laptop.

Our Mac external drive failed. Best Buy copied all the data over to a new drive (faster & more capacity) and everything is good now. I was concerned about Mac compatibility, but Best Buy showed me a drive to use and handled the recovery faster than they had promised.