Customer Ratings & Reviews

My problem was not resolved without multiple calls and hours on the phone.

They made the transfer, but not sure all was complete. Mom doesn't know.

Service is okay. I will recommend it. You can try it

The technician knew what he was doing. Did everything I asked.

The agent worked on a computer. Left before the update was finished which caused problems. Had to wait 2 weeks to get someone out but they got everything running.

They nickle and dime you to death. They were to install the computer AND the printer. He informed me one or the others only. It probably would of been cheaper to hire an outside company.

Had Geek Squad scheduled to do a data transfer to a new computer. When tech came out he said he didn’t have time to do a full transfer. This required a second appt to resolve issues from first transfer

I scheduled this Geek Squad Home visit on 18 Jun to set up and transfer a new iMac computer that I purchased at Best Buy. The Geek Squad Agent could not make the 1 July appointment. When I checked with the Best Buy American Fork, UT store I was told that it would be into August before they could offer me another appointment. The manager was rude and unwilling to consider my position. I finally cancelled the entire appointment. Very poor customer management.

Technician did complete download, but was unable to complete any other actions. Need follow-up visit.

Paid to have the data transferred but had to do some of it myself when I found things were missing.

Due to COVID 19 the work has not been completed. We need to reschedule for the tech to come to my home to complete the setup

agents aren't necessarily experts in anything but look up answers as best they can

I purchased a Dell Computer from Best Buy 26 Jun 19. I was told the device would be delivered and installed when it arrivedby 2 Jul 19. After two weeks without any communication, I went back to the store and they told me I had to pick up the item and I had to contact the Geek Squad via phone even though I made arrangements through the store Geek Squad representative. I did that 12 Jul 19 and an arrangement was presumably made for a home installation in August because, by that time I would be unavailable 26 Jul--the only date open. I believe a date has been set 2 Aug 19 although I have heard nothing since. I have not had an email confirmation. I cannot evaluate their work as none has been done.

This was not in home had to set an in home for 1 month later

Geek Squad lost 20 years of my files on BOTH my USB stick AND my lap top I left w them. I paid the extra fee for the year of tech support in order for them to put it all on my new PC I was sold by Best Buy. When I went in to pick everything up we sat down at my lap top to be sure all was well and it Blue Screened! One would think... At least I had all my files on the USB stick but their employee grabbed it out of my lap top while I was using it and with out ejecting. Something happened and it was obviously their carelessness that has caused me to lose ALL my files I have ever had. How do you repay someone who purchases a new computer and tech support and they lost everything??? EVERYTHING!!!

My old computer was very slow so it took the Geek Squad Agent a while to transfer information. I previously had Firefox, Chrome and Internet Explorer browsers. I now have Edge. None of the information from Firefox and Chrome was transferred; a lot of bookmarks and favorites did not transfer over from Internet Explorer. Several Word Perfect documents did not transfer over to Edge either. Fortunately, my yahoo mail was transferred. Chrome, Firefox and Internet Explorer browsers were not downloaded to the new computer.

Geek squad set up a transfer and left after 20 minutes.....after waiting 6 days I aborted the transfer all of my newly purchased software had been deleted off the new computer and none of the documents, photos, or music was transferred. GEEK SQUAD bailed on me and said take out to a store and they will fix. Next appointment available is next Monday. I paid $50.00 for in-home service so I could wait two weeks to go back to store. Wonder how long I will be with out a computer this time. $3200 in purchases and can't even use a brand new computer!

I will not return to the Valpo store again except to use Geek Squad. I got scolded for returning a shopping cart to store entrance instead of leaving it in parking lot. Your employee John hollered as I walked away to leave the cart next time outside the store instead of in the breezeway. Not thank you for returning the cart. I won't. I will not return. Geek Squad service was EXCELLENT.

The Agent didn't have anything to transfer data from my old computer to my new one. The Agent used my old Scan Disk & tried to put my photos on it but that didn't work. It only transferred the photos that were already on it & they couldn't be seen on new computer. You should put that $49. back onto my credit card!!!!

The computer has never worked right since I bought it and had it set up. I should have got a replacement when I had asked. I need help! I do have some Computer tech classes years ago and a computer that won't shut off sometimes means a potential fire, etc,