Customer Ratings & Reviews
- SKU:
- 5809105
Customer reviews
Rating 4.7 out of 5 stars with 352 reviews
(352 customer reviews)to a friend
Customers are saying
Customers consistently note the quick and efficient data transfer service, praising the knowledge and professionalism of the technicians. Positive feedback also highlights the ease of installation and the overall helpfulness of the service provided. The smooth transfer process and excellent customer service were frequently mentioned as key strengths.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Hasn't happened yet.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to wait 3 weeks for an appt. and it was cancelled.
I would recommend this to a friendRated 1 out of 5 stars
Geek squad failure
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had the geek squad come to my house to move data from my old computer . Apple Care told me my old computer was corrupted. I made sure to tell the geek squad of my concern about transferring data. They obviously did not pay attention and downloaded even the corrupted files.
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek squad was unable to do the transfer at all
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After several tries the Geek Squad Rep was unable to do the data transfer It was a very frustrating situation and I am thorough ly not happy Need for you to remedy this problem Thank you
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. It's always frustrating when an appointment does not go as expected. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Not what was to be done.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tech arrived on time an was very polite, however what he was told to do was not what I ask to be done. The Jefferson City geek squad messed up my computer by not doing what I had ask them to do.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. It's always frustrating when an appointment does not go as expected and communication falls through. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Geek squad fail me
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’m really disappointed in the geek squad Hought ’t they were good but u dispointed me I had An appointment they guy couldn’t come because forget it
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. It is critical that we receive candid feedback from our customers, to help ensure that we can grow and improve our services in the future. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Service Sucks
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad charged me twice for the data transfer and will not take the charge off my card. Called and got transferred 5 times.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the initiative to share this with us. It's always frustrating when a refund doesn't fall through. We have Agents standing by to help. For support with this, please call us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
What a Joke!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Still havent had a data transfer for my new laptop due to Geek Squad and Best Buy's awful customer service
No, I would not recommend this to a friendRated 1 out of 5 stars
Was To Setup new computer. only did half the job.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did not move over all the Aps from old computer as requested. To much in a Hurry to leave.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. It's always frustrating when an appointment does not go as expected and communication falls through. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Haven’t been able to schedule an appointment
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Due to covid 19 we haven’t been able to reschedule an appointment
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the time to share your feedback with us. We are certainly living in unprecedented times and we appreciate your understanding. Nothing is more important than the safety of our customers and employees. At this time, we are still offering support in a variety of ways. We'd love to talk over what options are available to you and how we can best support you in these trying times. For support with this, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Didn’t happen
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ordered set and delivery to home but never happened!
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. It's always frustrating when an appointment is not up to standards and having your Agent miss visiting your home at the scheduled time is not a good way to start a business relationship. I do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We hope that you will give us a chance to make it right and reach out to us at (800) GEEK-SQUAD or (800) 433-5778.
- Pros mentioned:Installation
Rated 5 out of 5 stars
Geek squad is great!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek Squad did an excellent job. Installation appeared to be quick and easy.
I would recommend this to a friend Rated 5 out of 5 stars
Geek Squad movied info. to my new comp.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The gentleman that came here was very pleasant & informative. He explained what he was doing so I was aware, I had some questions about other issues with the new laptop which he answered & I truly appreciated that. Apparently the original setup at the store they had put in g mail & I had yahoo mail so I couldn't create a microsoft password. He corrected that.
I would recommend this to a friend