Customer Ratings & Reviews

The service I received was great. The geek squad team did end up retrieving most of the data on my hard drive.

I am extremely happy with the service and personal. For me I felt like they went out of there way to help me. Thanks again for your time and consideration.

I wasn't able to get everything back but I did get most of my data recovered on my hard drive.

Geek squad was able to save what I believe were all my files....about 300GB worth

After $99 for a 'diagnostic/analysis' fee on my failed HD (which lets face it, they hook it up to a machine that does all the work), another $150 towards 'Tier 1' data recovery, three weeks later, they 'recovered' only about 65 GB of data out of 200+ GB on my HD. A more in depth 'Tier 2' data recovery option would have cost an additional $300 with no promises. 'Tier 3' would cost $500-800 or more. Frankly, I felt it was a huge rip off / financial risk for poor results. Not to mention, who even knows if they're telling you the truth or just trying to get you to spend a fortune in recovery fees.

Data recovery costs pretty high for something they have basically recovered. Invented me to get drive returned and shop around. Immediately offered $200 savings from local recovery company.

I was totally amazed at the amount of files they were able to recover from my damaged external hard drive. A lot of important data would have been lost permanently.

The Geek Squad In-Store Data Recovery was able to diagnosis the issue of the hard drive of my computer, fully explain my options in a very helpful manner. Thank you!

Geek Squad recovered all data from a bad external drive. This drive contained alot of pictures and music files. Excellent job!!

I used to be satisfied with GEEK Squad service. But this time it's almost more than 2 months and no reasonable response and my computer still at large at Bestbuy. I am really upset by the lack of regular updates and headship about the status of my Computer.

I got what I expected, Unfortunately, my item evaluated for repairs was not returned to me in the condition I gave it to Best Buy. It had tape holding it together, which wasn't needed when I turned it in.

In store technicians were not able to restore data from my external hard drive. They offered send the HD to their Lab for $100 (or so) and, if they retrieve the data, the total charge is going to be $1000 (or more, don't remember). Before give the "go", I asked their definition of "restored data". My point is, if my pictures and music (thousands of) files are restored, I was willing to pay the $1000. Technician say yes, so I signed the contract and my HD shipped to Kentucky (I believe). When I received the (details) agreement contract via e-mail; it clearly said that "...if ONE file is restored, Bust Buy considers the data retrieved and will charge me the $1000+ for the data retrieving service...." That was a no-go and immediately asked Best Buy to return my damaged HD and refund the deposit. Good that I read the final agreement!!

I toook my corrupted hard drive into geek squad n they were able to save most of my cd ccollection.

Geek Squad was extremely helpful and have good advice.I was pleased with service and plan price.

The agents saved family pictures and other files on a free standing hard drive whose power supply died.

Unfortunately my computer broke and Geek squad was able to get all the info!

They recovered my data. Great. They stuck my data on a new storage device and that took a dump one day later. They couldn’t retrieve that.

customer service was professional and they got my data out of my laptop safely into an external hard drive.

helpful and informative, all my documents restored.

Geeks are experienced hunters they find, capture and collect lost data. Highly recommend the Geeks for all of your Data recovery