Customer Ratings & Reviews
- SKU:
- 7863243
Customer reviews
Rating 3.8 out of 5 stars with 463 reviews
(463 customer reviews)to a friend
Customers are saying
Customers are delighted by the Data Recovery feature, especially the ability to recover data from thumb drives. Users also appreciate the fast service, experienced technicians, agent knowledge, and professionalism. Some customers reported issues with corrupted hard drives and felt the cost was a bit high. However, others found the service easy to use and friendly.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Data recovery
Rated 5 out of 5 stars
Geek squad was very helpful
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My external hard drive was damaged and they people at the geek squad were very helpful.
I would recommend this to a friend - Pros mentioned:Data recovery
Rated 5 out of 5 stars
Expert Data Recovery
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Recovered a great amount of my corrupted hard drive. Incredible work!
I would recommend this to a friend Rated 3 out of 5 stars
Lost Data
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My data recovery is still ongoing, hopefully it will be worked out and I won't be charged for what happened in the store.
I would recommend this to a friend- Pros mentioned:Data recovery
Rated 5 out of 5 stars
Does what is supposed to
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It worked. Does what is supposed to. Does what is supposed to
I would recommend this to a friend - Pros mentioned:Data recovery
Rated 5 out of 5 stars
DataRecovery - I’m excited!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Computer crashed, all Data lost. Thanks great job!
I would recommend this to a friend Rated 1 out of 5 stars
Data Recovery
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had good expectations of the Total Tech Support which I purchased to cover me for the intitiation fee and level 1 Data Recovery. The files to be recovered were on the SSD not the HDD. Before my computer was junked out they decided to pull the HDD instead of the SSD which is were everything is primarily stored when you use a computer with 2 drives. I escalated this about 3 to 4 times within 2 months. I dealt with the recovery center in TN I believe. I ended up getting an e-mail that my ticket was closed and I had no idea what was going on. I had not received a call from the Data Recovery center for 2 weeks. I call them and they apologize and said that nothing could be done. It was a mistake on their end. I needed some files on the SSD and now completely lost. Terrible service. If you do go with the data recovery service repetitively remind them where your files are stored and in what drive. Terrible experience
No, I would not recommend this to a friendRated 5 out of 5 stars
HARD DRIVE DATA RECOVERY.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great experience with the Geek Squad data recovery team-again! Highly recommended! They recovered 98% of the data from my son's broken usb 750GB hdd! He had 10 years worth of photos, movies, and his large music library and important documents. They did a fantastic job! A+++++. MarcB Professional Computer Repair Engr. Southern California
I would recommend this to a friendRated 5 out of 5 stars
Geek Squad agent are the best!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love the Geek Squad agents! They are helpful and efficient to clean up my computers and get the bugs out. They always know the answers and are friendly to answer questions and give advice with or without appointments.
I would recommend this to a friendRated 4 out of 5 stars
great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.professional, on time, timely updates. Kept me posted on the progress of the repair.
I would recommend this to a friend- Cons mentioned:Hard drive
Rated 1 out of 5 stars
Not sure what to think..
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Overall, was super thankful for them trying to fix my hard drive, but to find out that they ending up breaking my other hard drive I was using for recovery. After, seeing my back up hard drive had a huge dent in it when I got it back from them. Not worth the time or money..
No, I would not recommend this to a friend Rated 5 out of 5 stars
Smarter than me
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They took a broken computer and made a valiant attempt at retrieving my data from it. Unfortunately it was lost. They did explain all my options and costs up front so I knew it might be lost for good. I’m glad they knew what they were doing and tried anyway.
I would recommend this to a friendRated 4 out of 5 stars
The stove we purchase is great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've alway go to best buy the have great service and are very helpful
I would recommend this to a friend- Pros mentioned:Data recovery
Rated 5 out of 5 stars
great job recovering data
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.great job recovering data on my hard drive thank again
I would recommend this to a friend - Pros mentioned:Data recovery
Rated 5 out of 5 stars
awesome service for the public
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.what a great service!! otherwise all would be lost
I would recommend this to a friend - Pros mentioned:Ease of use
Rated 5 out of 5 stars
excellant service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.easy and friendly timely service followup on time.
I would recommend this to a friend Rated 4 out of 5 stars
hard drive restore
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.wow! save our life. hard drive restore! Very expensive but think about our life's picture and movie eh.
I would recommend this to a friendRated 5 out of 5 stars
Data Recovery
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After my Windows 10 OS crashed, the Geek Squad tech support was able to recover all my files on the harddrive.
I would recommend this to a friendRated 5 out of 5 stars
Repair Laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Educated , ethical , kind and helpful technician.I trust them
I would recommend this to a friendRated 5 out of 5 stars
Recovery
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Geek Squad was very helpful with explaining everything to me.
I would recommend this to a friend- Pros mentioned:Data recovery
Rated 1 out of 5 stars
In store recovery failed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not only didn't the geek squad recover my data, they didn't even tell me on the phone when I was told to return to pick up my equipment. The computer had to go to the next level to recover my data, which costs a fortune. The second level recovery was able to recover virtually all of my files.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi Tammy – Thanks so much for taking the time to let us know about this. Your feedback is super valuable. We should have absolutely gone over the possibility of not being able to recover your data at check in, and let you know over the phone when it didn’t work. We’re confident the next time you use Geek Squad we’ll give you a better experience.