Customer Ratings & Reviews

My online shopping was easy. Best Buy app is user friendly.

Unfortunately, my local Geek Squad wasn't able to recover the data on my hard disk and had to send it off. However, they did a great job setting up the process for me and communicating how it would all work.

I had my external hard drive sent in for a repair only for them to not be able to be reached by phone when I received a text that data repair services were ready. I continuously tried to reach them, but no one was ever available. Today I get a call that my hard drive was sent back to the store I shipped it from and that they cannot help me. Totally goes against the terms and conditions that I signed when I sent it in and spent $50 on a service I never got. Today I spent over an hour (already) trying to reach someone at Geek Squad to help, but unsurprisingly they couldn’t! Thanks so much Geek Squad for helping me get my family photos back! Really appreciate the communication!

The Geek Squad was great. The in store salesperson knew what he was doing and was most helpful. I especially was pleased with the follow up and the courteous manner with which my computer download to an external hard drive was handled.

Though geek squad agents kept me updated on the processes involved with recovering data from my HDD, I unfortunately found the service to be much more expensive than necessary.

It cost a lot of money to recover only some of my data from my broken laptop. It also took a while to get done.

The person helping me in store was GREAT! When the hard drive was sent out I was told it would take 2 weeks. Never heard from them until 24days later saying they needed my password. So Im having a supervisor look into this. Very unhappy that I was pushed aside or just plain forgot. Thats all I needed was data recovery.

In store data recovery is helpful but limited but don’t have them send it off that a scam they just want to rip you off.

Geek Squad was not able to retrieve any of my data. Kinda of mad that it cost me $100.00 to do so.

The Geek Squad was able to recover lost data for me on more than 1 occasion. They are very helpful & knowledgeable. I have all my computers covered by them.

This entire data recovery process could be more streamlined.

I have had difficulty identifying how the data was extracted and am not able to locate individual data files. My other two drives our for level 2 service, are unaccounted for. I called recently for an update and have heard nothing.

The personnel in the Geek Squad has been very helpful and are still working to resolve my problem.

Always great service and very knowledgeable squad members. Good communication, Turns around times or about what you expect.

I've heard no information on my recovery service in three weeks, and every call I've made to the service center is sent to voice mail or told it's the wrong department. Even the online tracking has disappeared.

What an awesome group of technically intelligent representatives for Best Buy! So willing to work my issues out with patience and concern!

Hard to believe a 2 TB external drive that stopped responding was going to cost 1,500 to retrieve data- without a guarantee. Geek is proud of themselves- my fault for not backing up properly but be ware this has turned into a racket and you are hostage to thier exagerated pricing.

The agent was very helpful and patient and knowledgeable

best buy was able to retrieve 18000 photographs from a "fried" camera part that I gave them that was unbelievable. I was incredibly delighted.

The team at Geek Squad worked hard to try to recover our data. Although they were unable to, we were happy with what they were able to try.