Customer Ratings & Reviews
- SKU:
- 7863243
Customer reviews
Rating 3.8 out of 5 stars with 463 reviews
(463 customer reviews)to a friend
Customers are saying
Customers are delighted by the Data Recovery feature, especially the ability to recover data from thumb drives. Users also appreciate the fast service, experienced technicians, agent knowledge, and professionalism. Some customers reported issues with corrupted hard drives and felt the cost was a bit high. However, others found the service easy to use and friendly.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Geek squad installed onmy computer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.provided model i needed and demonstrated features of HP model
I would recommend this to a friendRated 5 out of 5 stars
Definitely the Squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I recommend geek squad to all consumers especially if you are not tech savvy
I would recommend this to a friendRated 5 out of 5 stars
Geek squad service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.During my visit for Geek squad service I was in contact with Vickie who was awesome and patience and very knowledgeable.
I would recommend this to a friendRated 5 out of 5 stars
service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.geek squad knew what they were talking about..told me exactly was they were going to do.
I would recommend this to a friendRated 2 out of 5 stars
They weren’t able to help me☹️
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately geek squad was not able to recover pictures from my external hard drive. Because I’m a geek squad member, however, I wasn’t charged for the attempt to recover
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi Ellen. Thanks for sharing this with us. I'm very sorry that we weren't unable to recover your data. It's always heartbreaking when we can't save your memories! We hope that you give us another chance to better serve you in the future.
Rated 5 out of 5 stars
Geek Squad resolved my problem!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Professional work and great assistance of agent Paul and other agents.
I would recommend this to a friendRated 1 out of 5 stars
Customer abuse
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The 2 ladies I talk to gave me a hard time with finances. The manager tells me after agreeing to the 29th of the month is the earless I get paid and the government does not pay on the same day each month. I get paid 29, 30, 31 or the 1st of the month with a pension deposit. She said if I do not pay them on the 29th, the next day they will return the work unfinished. You tell if that is not gold digging a customer when the customer lives on a pension and does not have a set date or control on when we get paid at the end of the month.
I would recommend this to a friendRated 5 out of 5 stars
Laptop Deal
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good price on out-of-the-box laptop. Very helpful, knowledgeable sales person. Of course, bough the Geek Squad coverage - they're great!!!
I would recommend this to a friendRated 5 out of 5 stars
Grateful for the help
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The entire team of the geek squad was great to deal with.
I would recommend this to a friendRated 3 out of 5 stars
Sastified
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.it's take too long to recover and delivery to my office
No, I would not recommend this to a friendRated 5 out of 5 stars
Great Customer Service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek Squad in Bellevue was very professional and understanding when helping with my data recovery issue.
I would recommend this to a friendRated 2 out of 5 stars
Could not recover
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Can't imagine they couldn't recover any data from a drive that did not appear to be damaged.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi Brian –
Data loss is one worst, and regrettably most common maladies associated with technology. There are a wide variety of causes, not all of which are visible without opening up a piece of hardware. That said we’re sorry to hear that we were unable to recover your data, and thank you for taking the time to share your experience with us.
Rated 5 out of 5 stars
Dependable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve used the Geek squad many times. They leave me confident knowing they’ll be able to fix my issues.
I would recommend this to a friendRated 5 out of 5 stars
Excellent service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very knowledgeable and respectful agent explained me in detail the process required and very sensitive to my data problems.
I would recommend this to a friendRated 5 out of 5 stars
GREAT SERVICE
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.GEEK SQUAD IS ALWAYS HELPFUL AND ALWAYS TAKE CARE OF BUSINESS WHEN NEEDED. THEY ARE A SAVINGS GRACE!
I would recommend this to a friendRated 5 out of 5 stars
Got it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I haven’t used it yet but I know when I do their going to take care of my needs
I would recommend this to a friendRated 1 out of 5 stars
Geek squad disaster
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Your tech did not know what he was doing and I ended up losing a whole years worth of data on memory. I went to another computer technical service to try to have it repaired but to no avail. I will not use your tech services again. It's cost me thousands of dollars in lost time and documents.
No, I would not recommend this to a friendRated 5 out of 5 stars
repair process
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.diagnosed the problem, explained options for repair and the costs and benefits for each option
I would recommend this to a friend- Cons mentioned:Cost
Rated 1 out of 5 stars
Unresolved Issue
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Issue was not resolved because it was too expensive.
No, I would not recommend this to a friend Rated 1 out of 5 stars
NOT CLEAR
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was advised that the deposit i will make for this service will be credited towards the amount of the service to diagnose AND to recover. if unrecoverable, then it is just diagnose. if recoverable, the deposited amount will be subtracted from the cost of recovery. apparently, NOT!!
No, I would not recommend this to a friend