Customer Ratings & Reviews
- SKU:
- 7863243
Customer reviews
Rating 3.8 out of 5 stars with 463 reviews
(463 customer reviews)to a friend
Customers are saying
Customers are delighted by the Data Recovery feature, especially the ability to recover data from thumb drives. Users also appreciate the fast service, experienced technicians, agent knowledge, and professionalism. Some customers reported issues with corrupted hard drives and felt the cost was a bit high. However, others found the service easy to use and friendly.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
estimate not received
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am still waiting for an estimate on the recovery backup of my hard drive to an external drive. Have not received a call or email about the status of my request. My request was made on 5/5/2021 in person at the Best Buy store at Christiana Store.
No, I would not recommend this to a friendRated 1 out of 5 stars
Data Restoration was too expensive
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My hard drive was fried. The Geek Squad sent it our for possible restoration. After 2 weeks, I received a call and was told it would cost $1200 to restore. Way too expesnive.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for sharing your feedback around the Data Recovery services. As someone who is budget-conscious, I can appreciate looking to balance the importance of my data with the cost of the service. My understanding is that the data recovery service offered in this case is normally reserved for cases in which the hard drive has suffered internal damage and would need intensive and time-consuming work to recover that data. I apologize for any disappointment, and appreciate your taking the time to let us know how this experience made you feel.
Rated 1 out of 5 stars
My daughter has brought her laptop in 4 times
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My daughter has brought her laptop, still under warranty, for repairs 4 times. The problem persists and they have not replaced it although they agree the component is faulty.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. It's always frustrating when appointments do not go as expected and communication falls through. While our goal is to always ensure that our customers are appropriately taken care of and feel like they are in the right hands, it seems like that may not have been the case here. We would like to hear more about what happened, and see if there is anything we can do to help. If this is something that you would be willing to do, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Geek Squad Could Not Recover Information
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Every several weeks of waiting the Geek Squad let me know that they could not recover the data for anything less than $1400.00. I promptly told them to send me back my equipment. I have taken it elsewhere.
No, I would not recommend this to a friendRated 1 out of 5 stars
Horrible service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never called and then lied about when the package arrived at the store. I paid $50 for overnight delivery and they held it for a week before I called them.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi crazyluke – I apologize that no one contacted you when the package made it to the store. Have you already reached out to the store management to discuss this? If not, I encourage you to do so, or to give us a call at 1-800-GEEKSQUAD (1-800-433-5778)
Rated 2 out of 5 stars
Hate that they couldn’t guarantee full recovery
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.There should be a closer geek squad HQ in California
No, I would not recommend this to a friendRated 1 out of 5 stars
Don't use them
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Waste of money and time. Not one document was actually recovered
No, I would not recommend this to a friendRated 1 out of 5 stars
Not happy with geek squad service
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have the best geek squad support service. No better than the cheapest one. Could not save my stuff on computer but they could save it on a new hard drive they told me i needed.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi Debbi. Thanks for taking time to connect with us. Sometimes when we do data transfers or recoveries, the only way to save the data is to move it onto an external device. We apologize if there was a misunderstanding in this process. If you have any questions, feel free to reach out to us.
Rated 1 out of 5 stars
Review of Geek Squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I went to Best Buy since I was told by a BB Geek Squad rep that Apple does not do data recovery and it is only third parties like Geek Squad. I had them review
No, I would not recommend this to a friendRated 1 out of 5 stars
Very bad communication
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.i never heard back to find out if anything was recoverable. Very bad customer service.
No, I would not recommend this to a friendRated 1 out of 5 stars
Data recovery
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The company was trying to charge me $1500 but couldn’t guarantee them recovering my baby pictures.
I would recommend this to a friendRated 1 out of 5 stars
Data recovered, but not provided to me
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased the external hard drive, but havent received anything.
No, I would not recommend this to a friendRated 1 out of 5 stars
wherte is my laptop?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.its been a week and i haven't heard back on the status of the repair. cant get anyone to answer pineville store no.
No, I would not recommend this to a friendRated 1 out of 5 stars
well they have told me that hey have saved all of
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.well they have told me that hey have saved all of movies since I had about 300 of them saved there on my hard drive and they have only saved about 10 of them.
No, I would not recommend this to a friendRated 1 out of 5 stars
Takes too long
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is over one month since I asked for this data recover service, and I still have not received notification of whether or not the team has been able to recover my data.
No, I would not recommend this to a friendRated 1 out of 5 stars
Computer service was very poor
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Computer was never the same... still is very slow... brought it back was told they didn’t do anything that would change the speed of my computer... very disappointing.
No, I would not recommend this to a friendRated 1 out of 5 stars
Takes forever to get NO SERVICE
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It has been two months and an extra $360 to get nothing back and no news! Garbage service. Garbage communication.
No, I would not recommend this to a friendRated 1 out of 5 stars
Worst Tech Experience ever
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It took 3 visit to place order, imaginary cost, and delayed deliver have made this the worst experience I have had with Best Buy.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi Elshaigi,
I apologize for any delays or other issues with your order. We'd like to provide a smoother experience than the one you described. If you're still having issues with your order I'd invite you to email the details to [email protected] and we'd be happy to take a closer look.
Rated 1 out of 5 stars
Failure
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bestbuy was unable to retrieve my data from my broken hard drive
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi Jim1 – I’m sorry to hear that we weren’t able to retrieve your date in our store. Did the folks at the store offer to ship the drive out for more advanced data recovery? The more advanced recovery service would be more costly, and take longer, but if the data is very important to you it may be worth it. Please visit your local store for details on our advanced data recovery services.
Rated 1 out of 5 stars
unable to retrieve my data
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.In store was unable to retrieve my data so had to be sent away for retrieval which was extremely expensive!
No, I would not recommend this to a friend