Customer Ratings & Reviews
- Model:
- C3181-C871BLK-PUS
- SKU:
- 6293618
Rating by feature
- Battery Life
Rating 4.2 out of 5 stars
- Speed
Rating 4.2 out of 5 stars
- Display
Rating 4.0 out of 5 stars
Customers are saying
Customers consistently note the ease of use, attractive price, and compact size of the 11.6" Chromebook. Positive feedback also highlights its performance and lightweight design, along with decent battery life. Some users mentioned limitations in storage capacity and RAM, suggesting potential upgrades could enhance the user experience. However, many found the device perfectly adequate for their needs, especially web browsing and basic computing tasks.
This summary was generated by AI based on customer reviews.
Small & Compact but not very powerful
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't play grand-daughter's favorite game Roblox.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Ellie,
We're sorry that your grand-daughter is not able to play her favorite game on your new computer. If you do have questions about the capabilities of your computer you can check out our Product Support Page here: https://dell.to/2EDR4xS.
Best,
Bryan
1-800-624-9896
Great laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.But you can’t download Microsoft or anything to it
I would recommend this to a friendBrand response from YourDellTeam
Posted .Hi Amason,
Thanks for your review. We're sorry that you're having trouble with your new Dell Chromebook. The Chromebook that you purchased comes with Google's Operating System built in so there is no need to run Microsoft Windows. Dell does offer may systems that run on Microsoft Windows if this is something that you're looking for.
We'd recommend checking out our Product Support Page for answers to your technical questions about your new system: https://dell.to/2EDR4xS.
Best,
Bryan
1-800-624-9896
Laptop
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don’t really use it but my wife didn’t like the way it worked for the kids while doing work or getting online for school. We had to resort to getting the laptops the school provides.
No, I would not recommend this to a friendBit complicated
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve experienced difficulties using my word perfect documents on the chrome book. I used it twice in an attempt to write my reports but the back and forth from one program to another it’s overwhelming.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Grandma27,
Thanks for your review. Perhaps it would be easier for you to use Google Docs for your word processor documents on your Chromebook so that you're not switching back and forth between different programs as much.
If you have additional questions about your Chromebook you can visit our Product Support Page here: https://dell.to/2EDR4xS.
Best,
Bryan
1-800-624-9896
Keyboard issues
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought for my daughter schooling online and it worked great the first 3 months then the keyboard stopped working completely. Bummed that she didn’t really get a chance to actually use it.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Brianna,
Thanks for your review. We're sorry to hear that the keyboard on your daughter's Chromebook stopped working. We'd recommend reading through Dell's One Year Limited Warranty to see if your computer qualifies: http://dell.to/2tNsVOs.
Best,
Bryan
1-800-624-9896
Slow
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’m not fine if my purches but I guess for the price you should expect the cons of it .. but the internet is slow the volume is low.. the pictures and videos are horrible I don’t like my product
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Mayan,
We're sorry that your computer is running slower than you hoped it would. We'd recommend checking to see if there are any updates for your Chromebook here:
1. Turn on your Chromebook.
2. Connect your Chromebook to Wi-Fi.
3. At the bottom right, select the time.
4. Select Settings.
5. Select Menu and then About Chrome OS.
6. Under "Google Chrome OS," you'll see which version of the Chrome operating system your Chromebook is using.
7. Select Check for Updates.
8. If your Chromebook finds a software update, it will start to download automatically.
You can read the full article here: http://bit.ly/2E4lNRd.
Best,
Bryan
1-800-624-9896
Not what I was looking for
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Chrome book is not really a user friendly computer. I was also looking for software that would allow me to do video editing. I could not find one that would adapt to chrome book.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Dave,
Thanks for your review. We're sorry that your Chromebook did not offer everything that you were looking for. Perhaps another small Dell laptop will have the features for the software that you are looking to use.
Best,
Bryan
1-800-624-9896
You get what ya pay for
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a very strip down horribly conceived Chromebook everything on it is as cheap as it gets right down to the mouse pad. Great for a download machine but that's it. the display is aweful!!
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .DUBS,
We're sorry that you aren't happier with your new Chromebook. If you have questions about how the computer works you can check our Product Support Page here: https://dell.to/2EDR4xS.
Best,
Bryan
1-800-624-9896
Cheap and limited features
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This chromebook does not cost a lot and it shows. The device is hard to use and the camera is poor quality. It sits in a drawer now because we hate it so much.
No, I would not recommend this to a friend- Pros mentioned:Performance, Size
Solid, portable, fast for high school student
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this Chromebook for my daughter, who is a sophomore in high school. She expressed an interest in a MacBook, but I could not justify the price in my mind for how she would use it, not to mention the possibility of it getting damaged or stolen taking to school in her backpack. I discovered this Dell Chromebook when visiting the Best Buy store and was very impressed by the solid build quality, feel of the keyboard, performance, and how it would be perfect for the cloud based research and documents she does daily at high school. I purchased for an awesome price after Black Friday. I surprised her at Christmas with it. She was unhappy after unwrapping it. It was not a MacBook. She wanted me to take it back. I convinced her to sit with it hour and do some of the things she would normally do. After the hour, she started to come around and see that she could work with it. Fast forward two weeks later and she has returned to school and she loves it. She even ignores the larger windows based laptop she was using at home. So, my reason for writing this is to demonstrate that it is very useful and appropriate for use in high school. It is just the right size and can withstand (I am hoping) the daily use at school. While it might not be a status symbol at school, it will also be much less likely to be stolen. Also a good lesson in getting a good value to my daughter. Kudos to Dell on this one.
I would recommend this to a friend This computer is to slow
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got this for my grandson who is 9 years old I asked him if he has been using it and how he liked it. He told me it keeps freezing and is not using it. Don't know if it's a effective one and I am going to return it. I told the sales associate what I was looking for and they told me it was a great computer.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Kayspig,
Thanks for your review and we're sorry to hear about the issues with freezing that your grandson has been experiencing. We'd recommend the following steps to help diagnose these issues:
1. Run a Computer Diagnostic. To determine if your computer is experiencing a hardware problem, run the Dell Preboot System Assessment (PSA) Diagnostics. For information on how to run Diagnostics, and to determine the issue, refer to Dell Knowledge Base Article: http://dell.to/2iaiujA.
2. Check Safe Mode for Symptoms. To boot into safe mode, please follow the instructions below:
a) Start the computer.
b) Tap 'F8' on the keyboard immediately and every one second until the Dell logo screen disappears. From there you will see the Windows Advanced Options Menu on the screen. (If the Windows Advanced Options Menu does not appear, restart the system and try again.)
c) Select Safe mode with Networking and press Enter.
d) Log on as the administrator or as a user with administrative access.
e) Open applications and test the computer in safe mode. If the symptoms exist in safe mode, please continue the troubleshooting steps in this article. If the symptoms do not exist in safe mode, the issue is likely related to a driver or software and you may wish to complete step 3 to see if you are able to resolve the lockups or freezing.
3. Check for Malware. Malware (Virus, Spyware, etc.) can definitely cause a Windows system to lock up or appear to hang. To check for malware on your system and to ensure that your computer is up to date on security software, visit Dell Knowledge Base Article: http://dell.to/2wWP1zI.
You can read the full article here - http://dell.to/2tW5m33.
Best,
Bryan
1-800-624-9896
I was talked into this by an associated
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I went in looking for a particular style of laptop and this isn't it. This is a piece of crap. I have barely anything download to it beyond what came on it and it is beyond slow. I was looking for something that would be easy to use for writing posts to my website and uploading images on the fly...this is not it. You get what you pay for...it was relatively cheap and it is a piece of crap. By at your own risk.
No, I would not recommend this to a friendGood Specs / Poor Quality. Returned.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had a lot of problems with this device, which was disappointing. I have a Dell laser printer that's been great. I returned the Dell Chromebook. Best Buy was good about it. I bought a Samsung Chromebook and there's been no issues with it.
No, I would not recommend this to a frienddifficult to use
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop was difficult to use and hard to view with the size. It is not recommended for someone who is beginner who is over age 70.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Verdie,
We're sorry that you had difficulty using this laptop. We'd recommend checking out our Product Manuals here: https://dell.to/2zA22P3.
Best,
Bryan
1-800-624-9896
looks good but is not performing that great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not pleased with the purchase I made. Looks great, but the performance is lacking and battery does not last as long as stated.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hi omega,
We're sorry to hear that your computer is not performing the way that you hoped it would. We'd recommend the following tips to help with extending the life of your computer's battery:
Change the Power Plan:
1. On the notification area of the taskbar, right-click the Battery icon.
2. On the options list, click Power Options.
3. Select a power plan on the battery meter, such as Power Saver or Balanced. Windows 10 has a built in 'Battery Saver' mode that can be activated to extend your system's battery life. The Battery Saver mode will monitor and limit background activity and other features such as push notifications. You do have the option to enable or disable this mode within settings or within advanced Battery Saver settings, you can customize the mode to best suit your needs.
a) Click on the Action Center icon in the taskbar and select the tile for Battery Saver.
b) If running Cortana then type Battery Saver into the search box and select from the results.
Within the Battery Saver settings page, you will be able to turn on and off the feature and customize the feature to best meet your needs.
c) Turn Battery Saver On or Off.
d) Additional settings available via the Battery use and Battery saver settings links.
e) Battery use shows further info on apps and their power usage.
f) Battery Saver Settings screen allows you to customize further Battery Saver feature.
You can read the full article here - http://dell.to/2vfXWf4.
If you'd like to see if your computer can perform faster for you we'd recommend running the Windows Performance Troubleshooter:
1. Close all open windows.
2. Press the Windows logo key + X key on the keyboard.
3. Click Control Panel.
4. Click System and Security.
5. Under Security and Maintenance, select Troubleshoot common problems.
6. Under System and Security, click Run maintenance tasks.
7. Follow the on-screen instructions and prompts to complete the process.
8. Restart the PC.
You can read the full article here - http://dell.to/2tSulGV.
Best,
Bryan
1-800-624-9896
- Cons mentioned:Ram
Do not buy it
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A waste of money you can’t open more than one tab at the same time
No, I would not recommend this to a friend Keyboard problem
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was a good chrome book only problem is the space bar didn’t work as often as it should have and I had to return the item
No, I would not recommend this to a friendFreezes
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Right out the box, it keeps freezing up. You have to turn it off. Used less than two hours and it freezes up about fifteen minutes after you start to use it. It was a Christmas gift for my daughter. I'm taking it back.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello TBUCH,
We're sorry your computer keeps freezing on you. We'd recommend the following steps:
1. Turn off your Chromebook, then turn it back on.
2. Close all your apps and browser windows.
3. If a specific tab in your browser causes your Chromebook to crash or freeze, hard refresh the page: Ctrl + Shift + r.
4. If you've installed any new apps or extensions recently, uninstall them.
5. Reset your Chromebook.
6. Recover your Chromebook.
You can read the full article here: http://bit.ly/2XkwjwG
Best,
Bryan
1-800-624-9896
Great for beginners
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really was my favorite at all, it kept on shutting down, on its on. I would let my kid use it not for adults
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello Nikki,
We're sorry to hear about the shut downs that your computer is experiencing. It's possible that it is linked to updates that are being installed on your computer that need to force a restart of your computer when they are finished. Here is how you can check to see if there are any updates available for your Chromebook so you can schedule them when you are ready:
1. Turn on your Chromebook.
2. Connect your Chromebook to Wi-Fi.
3. At the bottom right, select the time.
4. Select Settings.
5. Select Menu and then About Chrome OS.
6. Under "Google Chrome OS," you'll see which version of the Chrome operating system your Chromebook is using.
7. Select Check for Updates.
8. If your Chromebook finds a software update, it will start to download automatically.
You can read the full article here: http://bit.ly/2E4lNRd.
Best,
Bryan
1-800-624-9896
Smart looking
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was a piece of garbage. Froze up. Difficult to set up. The major problem, however, is your people were either poorly trained, or too lazy to provide any level of support or marketing. I have made Best Buy first place to shop. Walmart sold me and had me anxious to get home and try my new computer.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Annie,
Thanks for your feedback. We're sorry to hear about your computer freezing as well as the trouble that you had with setting up your computer. If you'd like to see why your computer is freezing, you can follow these steps:
1. Turn off your Chromebook, then turn it back on.
2. Close all your apps and browser windows.
3. If a specific tab in your browser causes your Chromebook to crash or freeze, hard refresh the page: Ctrl + Shift + r.
4. If you've installed any new apps or extensions recently, uninstall them.
5. Reset your Chromebook.
6. Recover your Chromebook.
You can read the full article here: http://bit.ly/2XkwjwG.
If you still need assistance with the setup of your Chromebook, you can follow these steps:
1. Turn on your Chromebook
2. Follow the onscreen instructions
3. Sign in with your Google Account
4. Choose your profile photo
You can read the full article here: http://bit.ly/2Vfeay6.
Best,
Bryan
1-800-624-9896