Customer Ratings & Reviews
- Model:
- C3181-C871BLK-PUS
- SKU:
- 6293618
Rating by feature
- Battery Life
Rating 4.2 out of 5 stars
- Speed
Rating 4.2 out of 5 stars
- Display
Rating 4.0 out of 5 stars
Customers are saying
Customers consistently note the ease of use, attractive price, and compact size of the 11.6" Chromebook. Positive feedback also highlights its performance and lightweight design, along with decent battery life. Some users mentioned limitations in storage capacity and RAM, suggesting potential upgrades could enhance the user experience. However, many found the device perfectly adequate for their needs, especially web browsing and basic computing tasks.
This summary was generated by AI based on customer reviews.
SOUND WAS NOT GOOD
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was very unhappy of the fact that the sound as well as the spacebar not really working properly.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Dorita,
Thanks for your review. We're sorry that the sound and your spacebar are not working as well as you hoped it would. We'd recommend checking to see if there are updates available for your Chromebook here:
1. Turn on your Chromebook.
2. Connect your Chromebook to Wi-Fi.
3. At the bottom right, select the time.
4. Select Settings.
5. Select Menu and then About Chrome OS.
6. Under "Google Chrome OS," you'll see which version of the Chrome operating system your Chromebook is using.
7. Select Check for Updates.
8. If your Chromebook finds a software update, it will start to download automatically.
You can read the full article here: http://bit.ly/2E4lNRd.
Best,
Bryan
1-800-624-9896
difficult to edit Word document
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.it opened Word document as google doc, which will shift the format and not office user friendly.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .OfficeUser,
Thanks for your review. Please keep in mind that your Chromebook operates with the Google Operating System and not the Windows Operating System that you may be used to for documents like Microsoft Word. Microsoft suggests that you download the Office Mobile apps in order to edit your documents on your Chromebook. Here's the full article: http://bit.ly/2PnJskH.
Best,
Bryan
1-800-624-9896
Dell
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't like the size of thee product. And she didn't like the brand.
No, I would not recommend this to a friendGlitches
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It glitches or freezes while in use. The only way to correct it is to shut it down.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Candy,
Thanks for your review. We're sorry to hear about the glitches that your Chromebook is experiencing. We'd recommend checking to make sure that everything is up to date:
1. Turn on your Chromebook.
2. Connect your Chromebook to Wi-Fi.
3. At the bottom right, select the time.
4. Select Settings.
5. Select Menu and then About Chrome OS.
6. Under "Google Chrome OS," you'll see which version of the Chrome operating system your Chromebook is using.
7. Select Check for Updates.
8. If your Chromebook finds a software update, it will start to download automatically.
You can read the full article here: http://bit.ly/2E4lNRd.
We hope that this helps your computer perform the way it's supposed to.
Best,
Bryan
1-800-624-9896
I’m not a fan
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m sure other people love this chrombook but I’m simply not a fan of it.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .CarolynCalcote81,
We're sorry that you're not happy with your Chromebook's performance. We'd recommend checking out our Product Support Page if there are specific questions that you have: https://dell.to/2EDR4xS.
Best,
Bryan
1-800-624-9896
Ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tiny screen, ok to use and carry about, just wish I chosen a different brand.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Be4this
Thanks for your review. We're glad to hear that your computer is working well for the most part. If you have questions about your computer you can always visit out Product Support Page here:
Best,
Bryan
1-800-624-9896
No operating system
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I only bought this Chromebook so that I could connect to my desk top via gotomypc.com. I cannot even run the app! Best Buy has never let me down but this Chromebook is great for surfing the internet only. Not for work.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .jojo,
We're sorry to hear that your Chromebook is not working for what you intended it to do. If you have additional questions about your laptop you can visit our Product Support Page here: https://dell.to/2EDR4xS.
Best,
Bryan
1-800-624-9896
Don’t Buy! Cheap Laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this laptop about 2 months ago, never been dropped , damaged, etc. Now it won’t come on at all. When I charge it , it doesn’t even light up like it’s charging. Unfortunately I bought 2 & didn’t get the warranty.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Boone,
Thanks for your review. We're sorry to hear that you're having trouble turning on your Chromebook. Please don't hesitate to reach out to Dell's Technical Support Team for additional assistance getting your Chromebook started: http://dell.to/2sH7Qlm.
You can also try these steps as well: First, check if the battery is charging by plugging your Chromebook into a power outlet. (Usually, you'll see a light turn on.)
If your Chromebook is charging, let it charge for at least 30 minutes. If it still won't turn on, recover your Chromebook.
If your Chromebook still isn't charging:
1. Check if the charger or adapter cables are completely plugged in, both to your Chromebook and the wall.
2. Make sure that the power outlet is working.
3. Unplug your charger from the wall and your Chromebook.
4. Optional: Remove the battery from your Chromebook, then re-insert it.
5. Plug your charger back in to your Chromebook, then the wall.
6. Charge the device for at least 30 minutes. If these steps don't fix the problem, reset your Chromebook.
You can read the full article here: http://bit.ly/2XkwjwG.
Here's a link to a helpful video: http://bit.ly/2U3767P.
Dell also offers a One Year Limited Warranty on our products that you can find out more about here: http://dell.to/2tNsVOs.
Best,
Bryan
1-800-624-9896
Has not worked right since purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Has not worked right since purchase. Have attempted to use the unit multiple times since purchased and halfway through a document or a program it glitches and erases everything I did. I’m done trying and intend to bring the unit back for a replacement or refund
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Ronald83,
Thanks for your review. We'd recommend running the Dell SupportAssist App to help with the setup of your computer. We hope that this will help stop the glitches that your computer is having.
Best,
Bryan
1-800-624-9896
I do not recommend.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Consumers that like laptops might like the Chromebook.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hi Adobe,
Thanks for your feedback. We're sorry if your Chromebook is not completely meeting your needs. If you have questions about your Chromebook you can visit our Product Support Page here: https://dell.to/2EDR4xS.
Best,
Bryan
1-800-624-9896
Nice only
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was working good , but it’s scree is not working,
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Khan,
Thanks for your review. We're sorry to hear that your screen has stopped working. Please reach out to our Technical Support Team when you have a chance: http://dell.to/2sH7Qlm.
Best,
Bryan
1-800-624-9896
is verry god for begginers
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the operating system make slow down the functions
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Oscargb,
Thanks for your feedback. We're sorry to hear that your computer is performing slower than you'd like. You can try to run the Windows Performance Troubleshooter to see if it will help speed up your computer:
1. Close all open windows.
2. Press the Windows logo key + X key on the keyboard.
3. Click Control Panel.
4. Click System and Security.
5. Under Security and Maintenance, select Troubleshoot common problems.
6. Under System and Security, click Run maintenance tasks.
7. Follow the on-screen instructions and prompts to complete the process.
8. Restart the PC.
You can read the full article here - http://dell.to/2tSulGV.
Best,
Bryan
1-800-624-9896
Nice to give as a gift
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not bad and not good, this is what my son told me.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Our team is glad to learn the Chromebook is working for you and your son. If you have any questions or concerns please give us a call at 1 (800) 624-9897. Another great resource is Dell Supportassist, which can be located in the 'start' menu under 'all programs' in the Dell. We thank you for taking the time to write about your experience. - Chris
Not so great
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this as a Christmas present for my parents, and the moment my mom turned this computer on it instantly started glitching. The screen was glitching and ultimately needed to be returned.
No, I would not recommend this to a friendWill not connect to Wi-Fi
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Chromebook will not connect to Wi-Fi. Called Dell customer support and they couldn't get it to connect either. They asked to ship chromebook to them so they could try and fix issues.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Wolverine,
Thanks for your review. We're sorry to hear about your WIFI connection issues. When you receive your computer back if you have any questions you can check our Product Support Page here: https://dell.to/2EDR4xS.
Best,
Bryan
1-800-624-9896
not a fan
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.im not a fan of chromebooks so if you're used to windows or apple i would suggest sticking to it lol. it just seemed really difficult to understand the system it was running on. i returned it the same day i bought it.
No, I would not recommend this to a friendTrash Product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased chrome book as gift . Battery stopped holding a charge within the first week . Was not allowed to return via Best Buy policy . So I threw it in the trash where all chromebooks belong
No, I would not recommend this to a friendIt would not stay connected to the internet.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would not stay connected to internet. Kept giving me error codes. My internet at home was checked out and that was not the problem. Took it back to Best Buy and they said it was a faulty unit. Returned item.
No, I would not recommend this to a friendSure isn’t an Apple product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.How do they stay in business, it’s a piece of junk. It’s not like OANN news, they give you more news in five minutes than the other stations will give you in two hours. I’ll stay with my apple iPhone
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Dear Valued Customer,
We're sorry to hear that the performance of your new Chromebook did not meet your expectations. We'd recommend checking to make sure that everything is up to date on your Chromebook:
1. Turn on your Chromebook.
2. Connect your Chromebook to Wi-Fi.
3. At the bottom right, select the time.
4. Select Settings.
5. Select Menu and then About Chrome OS.
6. Under "Google Chrome OS," you'll see which version of the Chrome operating system your Chromebook is using.
7. Select Check for Updates.
8. If your Chromebook finds a software update, it will start to download automatically.
You can read the full article here: http://bit.ly/2E4lNRd.
Best,
Bryan
1-800-624-9896
Did not last
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The chromebook didn’t even last 6 months! My daughter was only able to use it for about 2 months (if even) for school work only then it didn’t turn on anymore. Do not recommend!
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .AEKSA,
Thanks for your review. We're sorry that your daughter's computer is not turning on the way that it should. We'd recommend the following steps to help the computer start again:
1. If the computer is displaying the Dell logo and does not move past that point, it has probably failed POST.
2. If the power indicator lights up and it is amber or orange, this is usually an indicator that it has failed POST.
3. If you see text on a black screen, the computer is currently performing the POST. If the computer stays in that condition and does not move past it, it has probably failed POST.
4. If the video screen displayed anything at all during the startup process but is now black, this probably indicates that the computer failed POST.
5. If the computer is beeping or if Caps/Num/Scroll Locks are flashing, note if there is a particular pattern in which it beeps or flashes.
6. If the computer is not beeping and caps/num/scroll locks are not flashing, unplug all connections and remove all media communication devices (e.g. external monitors); reconnect one at a time and check if the computer functions.
7. For a notebook, press and hold the Fn key and then press the power button. This starts the pre-boot testing and will launch ePSA. In case you have a Desktop at the Dell logo screen tap the F12 key to enter One Time Boot Menu and use the arrow keys to highlight Diagnostics and press enter.
You can read the full article here - http://dell.to/2uj1Sby.
Best,
Bryan
1-800-624-9896