Customer Ratings & Reviews
- Model:
- C3181-C871BLK-PUS
- SKU:
- 6293618
Rating by feature
- Battery Life
Rating 4.2 out of 5 stars
- Speed
Rating 4.2 out of 5 stars
- Display
Rating 4.0 out of 5 stars
Customers are saying
Customers consistently note the ease of use, attractive price, and compact size of the 11.6" Chromebook. Positive feedback also highlights its performance and lightweight design, along with decent battery life. Some users mentioned limitations in storage capacity and RAM, suggesting potential upgrades could enhance the user experience. However, many found the device perfectly adequate for their needs, especially web browsing and basic computing tasks.
This summary was generated by AI based on customer reviews.
Seems ok but the operating system takes time
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Seems to be a decent computer and moves ok for streaming. My use is limited but I decided that learning the operating system is just not worth the time. It doesn't recognize my printer but does most other Canon printers. Some apps don't work on this that do work on your android phone. Navigating through settings, etc. is not at all like working on your phone, so you're starting from scratch with a pretty substantial learning curve. My bottom line is that it just isn't worth the trouble and I am going to return it and get a unit with Windows 10. If you are willing to spend the time getting the Chrome operating system to work for your needs, it seems to be a good computer for the price.
I would recommend this to a friendBrand response from YourDellTeam
Posted .Hi Bill,
We're sorry that you're not as happy as you had hoped you'd be with your new Chromebook computer. If you have specific questions you can always check our Product Support Page here: https://dell.to/2EDR4xS.
Best,
Bryan
1-800-624-9896
- Cons mentioned:Ram
So far a complete dissapoint!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought a 32 gig version for my son for his birthday through my IT guy at church. Started out rebooting when trying to launch apps, then after doing a complete reset and system recovery it was constantly locking up just trying to log into it. The main board was replaced on site and everything seemed to be working like it should. After taking it home and giving to my son for his birthday we were setting it up for him and realized the replacement board was only 16 gig. Then tonight the WiFi wouldn't work, it was turned off and wouldn't turn on after less than a week since the main board was replaced. Even a powerwash wouldn't get it to work. My IT guy was so frustrated he picked it up and refunded me what I paid. This thing was a total headache for both of us!
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Dave011182,
We're very sorry to hear about the trouble that you've had with your new Chromebook. If you do have trouble like this in the future we'd encourage you to reach out to Best Buy to see what your options for a return or a replacement are: http://bit.ly/2v2IVhI.
Dell's Technical Support Team is also readily available to help with issues like the ones that you described: http://dell.to/2sH7Qlm.
Again, we are very sorry to hear that this was your experience for your son's new computer but we hope that you will consider Dell again in the future.
Best,
Bryan
1-800-624-9896
Poor display
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The screen went in less than 6 months. Other than that this device completed the basic tasks that I needed it to do.
No, I would not recommend this to a friendGreat for kids in school
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great lap top for my child. Love it, this will work well with school and their on time
I would recommend this to a friendMostly works, but locks up about 1/3 of the time
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I initially had no problems, but the more I used the Chromebook about 1 out of 3 times it would lockup within 3 minutes of power up. I use it on a limited basis, so I just know it may lockup and require a hard reboot. If it runs for more than 3 minutes without locking up then I have had no problems.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .TJoseMori,
We appreciate your review and we're sorry to hear about the lockup issues that you're experiencing with your Chromebook. You may want to check to make sure that there are no updates available for your Chromebook that may help this situation:
1. Turn on your Chromebook.
2. Connect your Chromebook to Wi-Fi.
3. At the bottom right, select the time.
4. Select Settings.
5. Select Menu and then About Chrome OS.
6. Under "Google Chrome OS," you'll see which version of the Chrome operating system your Chromebook is using.
7. Select Check for Updates.
8. If your Chromebook finds a software update, it will start to download automatically.
You can read the full article here: http://bit.ly/2E4lNRd.
Best,
Bryan
1-800-624-9896
JUNK. Don't buy it!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I just wanted something simple for email and internet browsing, nothing worth spending significant money on. It died after 96 days. When I tried to bring it back to return it as defective, the silly girl at the counter asked if I purchased an extended warranty. Um, no. A: Those are a scam. B: I've had this thing three months. It is not about EXTENDING the manufacturer's warranty. Needless to say, I will never purchase anything from Best Buy again, or Dell.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Keepitsimple,
Have you reached out to Dell about the issue that you had with your Chromebook? Dell offers a One Year Limited Warranty on our products that you can read more about here: http://dell.to/2tNsVOs.
If you'd like to reach out to Dell about your options you can contact our Technical Support Team here: http://dell.to/2sH7Qlm.
Best,
Bryan
1-800-624-9896
Celeron processor
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.ad shows 2.48 ghz celeron but it actually has 1.6 ghz
I would recommend this to a friendBrand response from YourDellTeam
Posted .GeorgeMichael,
Thanks for your review. We're sorry that you feel like your computer is not running up to speed. The specifications of this Chromebook show that it's base speed is 1.6 gigahertz but if it is required to it can run up to 2.48 ghz based on the program that's running.
Best,
Bryan
1-800-624-9896
Onemajor annoyance
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I got this for $119 on cyber monday and it starts up fast, but one huge problem is the space bar. You really have to hit it hard and even then it sometimes does not work. If the spacebar worked I'd probably give it 5 stars.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .brianB,
We appreciate your feedback and we're sorry that you need to hit the space bar a little harder than you were hoping to. If you have technical questions about your computer you can check our Product Support Page here: https://dell.to/2EDR4xS.
Best,
Bryan
1-800-624-9896
you must hope that you will not need warrant work.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.In the second month, while opening the unit the whole display frame disintegrated. You could see the pins and screws have failed due to bad workmanship. Called Dell they told me that's is not covered under warranty and they were unresponsive and rude. This is after purchase 7 Dell in the past 15 years. I know this was a cheap laptop but it supposed to carry 3 or 12 mos warranty. I trash it and bought a Lenovo. Never again will buy or recommend Dell products. You may buy this and might work for ever but if it fails under warranty you are out of luck.
No, I would not recommend this to a friendDead or comatose
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought 2 of these for my husband and myself late November 2018 and this evening mine wouldn't turn on. It worked just fine this morning and it was fully charged, now nothing, nada. I didn't buy an extended warranty, because after all, IT'S A DELL!!! My husband and I are senior citizens and can't afford to replace this. I haven't tried my husband's yet, as I'm afraid it has suffered the same fate.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Unhappy,
We're sorry to hear about the trouble that you're having with your new Chromebook. Please reach out to Dell's Technical Support Team for additional assistance: http://dell.to/2sH7Qlm.
Please also be assured that Dell's systems come with a One Year Limited Warranty that you can see if your system qualifies for here: http://dell.to/2tNsVOs.
Best,
Bryan
1-800-624-9896
So disappointed with Dell
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased as a Christmas present...broke in less than 3 months of light use. Something broke inside the charging point connector. A piece fell out. Dell said warranty wouldn't cover it. I'm out the money and out a chrome book. I will not buy Dell again.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Valued Customer,
We're sorry to hear that your computer is no longer working the way that it should. You can click here to view our Warranty Policy: http://dell.to/2tNsVOs.
We hope that you will consider Dell again in the future.
Best,
Bryan
1-800-624-9896
A piece of junk
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very slow. Won't work with USB tethering like it is supposed to. Reps for Dell are absolutely no help. DO NOT WASTE YOUR MONEY!!!
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .willhowcoop,
We're sorry that your computer is not working the way that you hoped it would. We'd recommend checking out our Product Support Page hree: https://dell.to/2EDR4xS.
Best,
Bryan
1-800-624-9896