Customer Ratings & Reviews

Great price and product quality, Best Buy always first choice

Was an easy setup process haven’t had time to use it much yet

Laptop is in good condition. I like the built quality and nice look

Works as it should. Great Value for what you get..

Good laptop… had to return it cause it does not have a backlit keyboard.

Seems slow to reboot and unclear if it will last the warranty.

New model setup is more complex than old model. Icons in setup are hard to find.

It okay for the price so far so good it’s working pretty good

Battery it doesn’t last long enough time even after fully charged

Device has good specs, but touchpad gets stuck and makes it difficult to use computer. Definitely not worth the hassle.

Within 2 weeks of purchase laptop had issues at start up. After signing in screen went black. I was able to do work around with "hard" resets or BIOS resets, but these fixes are temporary at best. I was familiar with these resets because the 2 year old computer I was replacing had thee same issues. Customer service has walked me through the reset process, but really, after 2 weeks?!?!. Both of these computers, the old one and the new replacement, are Inspiron 15 laptops. Two years is not a very long lifespan, during which the motherboard was replaced after 5 months and then the black sceen issue arose 3 months ago. I decided to replace that computer, only to have the new computer exhibit the same issue within a few weeks. I'm not a happy camper!

I had this laptop for about 2 months now. I only use it to type using Microsoft work and very light web browsing that does not include watching videos. A full charge barely last about 2 hours. You can actually see the battery percentage drop like an clock.Also, I have to press the power button 2-3 times to turn on. If I could, I would return it.

I purchaed a open box because i was told it was working well. I never used it without being plugged in until my daughter used it for school. She realized the battery would only hold a charge for 1 hr then die. Unfortunatly we noticed one day after the return period, so now im stuck with this faulty laptop. Horrible experience

Store people asked for credit card with 30$ off and 5% discount after buy this laptop great discount with great quality but bad quality laptop frazile .. its trash nothing recvd and on topof it interest charged and extra 300$ no trace for

The first day I had this laptop I had to return it due to overheating. I was excited to try Dell again after many years and was surprised this happened. Too much money for quality and specs. Even at the $349.99 price I got it for.

Don’t buy if it shows marketplace FedEx delivered to wrong address and PC Heaven will give you the run around. The only saving grace was Best Buy was on my side and refunded my purchase. Thank you Beat Buy for thinking of the customer. Again stay away from PC heaven.

Laptop stopped working after three days. Wouldn't turn on, charger was working.

I would not know I have not received it yet, even though it said it has been

I love my dell laptop. Clear picture and great sound. Very fast and effective.

I think Dell is a good computer brand. It holds up to its name. I bought this 15.6-inch touchscreen laptop with 8GB and 512 GB of storage