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Customer Ratings & Reviews

Your price for this item is $1,349.99
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The comparable value price is $1,499.99

Customer reviews

Rating 4.4 out of 5 stars with 568 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 4.3 out of 5 stars

  • Speed

    Rating 4.7 out of 5 stars

  • Display

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers enjoy the gaming experience, large screen, and overall performance of this laptop. They appreciate the price point and find it to be a great value. However, some customers have concerns about the loud fan noise, overheating issues, short battery life, and heavy weight of the laptop.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 11 Showing 201-220 of 568 reviews
  • Pros mentioned:
    Large screen

    Rated 5 out of 5 stars

    Great Deal

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Paired this laptop up with a Dell Docking Station. Handles the games well and has a large screen when not working on monitors.

    I would recommend this to a friend
  • Cons mentioned:
    Weight

    Rated 5 out of 5 stars

    Great gaming laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m enjoying this product so far. It is on the heavy side I wish it could of been a little bit lighter. Over all great product.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Very fast but I run out of memory a lot

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m a photographer. This computer is lightening fast when it come to editing. I use Lightroom and photoshop and have no issues! The only negative thing I can say is I run out of space a lot and that causes some problems. 1 week after using the computer I started to get error messages stating I didn’t have enough disk space. Geek squad changed some settings and it is better but i still get the message from time to time.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Black Friday deal

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a great deal and way quicker than my previous laptop. I have not used much. And only played a few older games on.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good graphics, but poor longevity

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After 3 weeks of barely using this laptop I received an error stating it needed to be repaired. After attempting to restart at a prior windows update i decided to cut my losses and factor reset, however the factory reset failed continuously. Finally i brought it back to Best Buy for a refund and was there for about half an hour while i waited for them to try resetting it. To no avail they rebooted the entire system and I'm currently waiting for my money back. Pros:It had pretty decent graphics and audio Cons:The battery life was pretty poor, the computer itself couldn't last a month without outside intervention.

    No, I would not recommend this to a friend
    • Brand response from YourDellTeam
      Posted .

      Luvsummoe,

      Thanks for your review. We're sorry to hear about the trouble that you've had with your computer so far. Here are some tips to help extend the life of your computer's battery:

      Change the Power Plan:

      1. On the notification area of the taskbar, right-click the Battery icon.
      2. On the options list, click Power Options.
      3. Select a power plan on the battery meter, such as Power Saver or Balanced. Windows 10 has a built in 'Battery Saver' mode that can be activated to extend your system's battery life. The Battery Saver mode will monitor and limit background activity and other features such as push notifications. You do have the option to enable or disable this mode within settings or within advanced Battery Saver settings, you can customize the mode to best suit your needs.

      a) Click on the Action Center icon in the taskbar and select the tile for Battery Saver.
      b) If running Cortana then type Battery Saver into the search box and select from the results.
      Within the Battery Saver settings page, you will be able to turn on and off the feature and customize the feature to best meet your needs.
      c) Turn Battery Saver On or Off.
      d) Additional settings available via the Battery use and Battery saver settings links.
      e) Battery use shows further info on apps and their power usage.
      f) Battery Saver Settings screen allows you to customize further Battery Saver feature.

      You can read the full article here -  http://dell.to/2vfXWf4.

      Best,
      Bryan
      1-800-624-9896 Dell

  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great laptop

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop runs extremely well. Very fast and reliable. I bought this to do design work and it doesn’t disappoint.

    I would recommend this to a friend
  • Pros mentioned:
    Gaming

    Rated 5 out of 5 stars

    Excellent gaming laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent gaming laptop. Would recommend to my friends and family members.

    I would recommend this to a friend
  • Pros mentioned:
    Gaming

    Rated 5 out of 5 stars

    great computer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great product, excelent for gamers, i recommend this product to a friend.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Nice PC

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is great PC, very fast and good for gaming. Boots up quick, and I love the light pattern on keyboard.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    This laptop is great for everything

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's not on the top but it has potintial, it's smooth and you can control the thermal setting, I don't have any complains about it. But I would never buy anything from Best buy again, I bought this laptop as new, when I started up I found that it's an openbox and the warranty is already on effect since 02/2019. Now I can't buy a warranty for it or upgrade the warranty

    I would recommend this to a friend
  • Pros mentioned:
    Performance
    Cons mentioned:
    Battery life

    Rated 2 out of 5 stars

    Helps when you need extra speed for rendering.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The performance of the computer is good but it fully functional only when it plugged to a power source. The battery life time is it only weakness. The price was higher than my expectations. It came when I was in need and desperate.

    No, I would not recommend this to a friend
    • Brand response from YourDellTeam
      Posted .

      Snyll,

      Thanks for your review. We're sorry that your computer's battery life is not what you were hoping it would be. Here are some tips to extend the life of your computer's battery:

      Change the Power Plan:

      1. On the notification area of the taskbar, right-click the Battery icon.
      2. On the options list, click Power Options.
      3. Select a power plan on the battery meter, such as Power Saver or Balanced. Windows 10 has a built in 'Battery Saver' mode that can be activated to extend your system's battery life. The Battery Saver mode will monitor and limit background activity and other features such as push notifications. You do have the option to enable or disable this mode within settings or within advanced Battery Saver settings, you can customize the mode to best suit your needs.

      a) Click on the Action Center icon in the taskbar and select the tile for Battery Saver.
      b) If running Cortana then type Battery Saver into the search box and select from the results.
      Within the Battery Saver settings page, you will be able to turn on and off the feature and customize the feature to best meet your needs.
      c) Turn Battery Saver On or Off.
      d) Additional settings available via the Battery use and Battery saver settings links.
      e) Battery use shows further info on apps and their power usage.
      f) Battery Saver Settings screen allows you to customize further Battery Saver feature.

      You can read the full article here -  http://dell.to/2vfXWf4.

      Best,
      Bryan
      1-800-624-9896 Dell

  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    great fast computer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This computer was just what I was looking for. It is fast and the geek squad was great transferring my data.

    I would recommend this to a friend
  • Pros mentioned:
    Large screen

    Rated 5 out of 5 stars

    Aww yeah!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This 17.3 inch laptop is great for gaming. I am chilling out and gaming during these troubled times.

    I would recommend this to a friend
  • Pros mentioned:
    Gaming

    Rated 5 out of 5 stars

    Excellent product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent gaming option for gamers (beginner level). Fast processor and response time, great quality image.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Very FAST Dell "G7" laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Laptop compared to what I use to have, very FAST Dell "G7"

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Good mid grade gaming PC

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery life leaves a lil to be desired but overall it's a good purchase!

    I would recommend this to a friend
  • Pros mentioned:
    Large screen

    Rated 4 out of 5 stars

    It’s been good so far!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The screen is nice! Nice color, but it’s kinda slow to start!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    What a computer

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great machine. Powerful as all heck. Not disappointed at all.

    I would recommend this to a friend
  • Pros mentioned:
    Gaming

    Rated 5 out of 5 stars

    Great gaming laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was looking for a solid state laptop that could run my programs and be great for gaming and this is it!

    I would recommend this to a friend
  • Pros mentioned:
    Gaming

    Rated 5 out of 5 stars

    Runs all the games I play, very happy.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed a laptop to play games on when I travel. Very easy to use, and quality seems to be outstanding.

    I would recommend this to a friend