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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 568 reviews

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Rating by feature

  • Battery Life

    Rating 4.3 out of 5 stars

  • Speed

    Rating 4.7 out of 5 stars

  • Display

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers enjoy the gaming experience, large screen, and overall performance of this laptop. They appreciate the price point and find it to be a great value. However, some customers have concerns about the loud fan noise, overheating issues, short battery life, and heavy weight of the laptop.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 7 Showing 121-140 of 568 reviews
  • Cons mentioned:
    Loud fan

    Rated 4 out of 5 stars

    Big Screen and power

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A 17 inch laptop with 16 GB ram a 10 generation i7 processor, ssd drive. Bluetooth 5 for under $1000 is a good value. The fan can be loud, not 4k graphics and no cd drive. Overall really enjoying it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good Buy!

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Laptop is awesome! From photography, video, and just editing in general. It was perfect! Only thing is it gets hot fast! Due to all the awesome power it puts out!

    I would recommend this to a friend
  • Cons mentioned:
    Overheating

    Rated 5 out of 5 stars

    great awesome workhorse

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    been using this badboy on the quarantine, it can get hot on intensive tasks, replaced the SSDs with bigger faster storage, upgraded the ram, can blaze thru games and 3d programs. a bit noisy and can get hot but all gaming laptops are like that.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Gaming laptop for everybody

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this laptop a week ago and from what i can tell its amazing. For this money i am pretty sure that there is few options that can be potentionaly same or better than this one,but this laptop will not disappoint you. Pros Very fast and capable laptop Big screen Nice Keyboard Runs everything i could possibly put on it without any issues Lots of memory cons 60Hz screen Very Loud(If you are headset gamer that wont be issue,for me its not that big of a deal) Sometimes screen and sound would freeze on a milisecond but after few updates im pretty sure that wont happen again When u first get it it comes with a long charger and my advice would be turn it on give him some time to work to achieve a normal house temperature,than do all the updates u can at that moment,and then download stuff and play games,this laptop is gonna be your best friend for a very,very long time

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Overall very nice laptop

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've waited until I've had this awhile to review it. I do mostly web browsing and streaming video with a few browser games tossed in here and there and this laptop does fantastically well with what I do. There are some issues with Dell Updates (not Windows Updates) in that some won't download at all and some will download but not install. A few pieces of Dell software got corrupted and I removed them (Alienware Command Center is one example). I see online this is fairly common. The Dell software issues have not affected anything important and for general use along with streaming and light gaming, this has worked out very well for me.

    I would recommend this to a friend
  • Pros mentioned:
    Gaming

    Rated 5 out of 5 stars

    Great for my teen son

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this laptop for my 16 year old son who wanted to start recording music and vlogging. He also uses it to hook his xbox up to sometimes and it works great. He loves this laptop and cherishes it like no other! Amazing video and sound.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    The best of the series

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The laptop is phenomenal. It’s a new level of fast, it has Alienware software on it, and there’s so much space! I’m a regular gamer and there’s nothing this laptop can’t handle. I especially love the graphics. So sharp and there’s no lag!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dell Gaming Laptop

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn't purchase this as a gaming rig. I needed something with plenty of horsepower to run SQL Server and 3D Cad software. This thing handles everything I have thrown at it.

    I would recommend this to a friend
  • Cons mentioned:
    Loud fan

    Rated 5 out of 5 stars

    Excellent laptop

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven't had a single problem with this computer. It is extremely reliable. The only problem is that the fan can be loud when you play games and it is on the heavier side. Other than that, love this laptop and highly recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Large screen

    Rated 5 out of 5 stars

    Old Timer

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a fast laptop and is perfect for my cad programs and office tools. It is heavy for a laptop but I wanted a large screen and enough power to run my cad programs without slowing down the computer.

    I would recommend this to a friend
  • Cons mentioned:
    Loud fan

    Rated 4 out of 5 stars

    I bought this computer for gaming and it works wel

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use the computer for gaming daily and it works well. The speed is good but not as good as I expected. Sometimes the fan get really loud. Overall this is a good gaming lap top.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Still going strong almost a year later

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was a bit skeptical at first, but it still hangs out with me daily between home and work. No issues to report. Let’s face it, this is a desktop replacement. It’s got a ton of power and the heat has to go somewhere. Do yourself a favor and get an active laptop cooler. It will make this laptop a dream to work with. Another thing to mention, I drive three external monitors with this using a dell display dock. It is usb based but I have a magnetic adapter to convert my thunderbolt port to usb. This makes it a breeze to connect and reduces port wear. This setup makes for a quad display with zero lag. :)

    I would recommend this to a friend
  • Pros mentioned:
    Gaming

    Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this for myself as a present for my birthday last year and I absolutely love this laptop, it's great for all around use and works really good on any game I play.. no complaints whatsoever about this laptop.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    HUGE!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I forgot how big 17" laptops were. Unfortunately I had to return it because of it's size(ordered online). But it was an excellent laptop for what I needed it for(AutoCAD, ArcGIS).

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Lots of gaming features for the price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this laptop for my 19yo son for Xmas. He is very satisfied with the performance. He says it has a lot better graphics card than his gaming pc I bought him 2 years ago.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So far, so good!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed a replacement for a 10-year old HP Envy 17 that was having motherboard issues. This was a comparably equipped laptop that had the updated, more current versions of hardware I had previously. So far, it seems to have taken over for my HP just fine. The good thing is, I now have a gaming-capable laptop that I didn't have before. I have yet to use it for gaming, but based on what my 15 year old son tells me, I should be able to do just about anything I want with it as far as gaming goes. Once it got to the point where it was completely updated, it seems to run smoother and faster. There were times at first after initial setup, that it was a little sluggish, or choppy considering the amount of RAM it has. But it has smoothed out after updating. Again, only had it for a month, but so far so good!

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Excellent laptop for World of Warcraft!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop runs everything I throw at it with ease. Only takes 20seconds from startup to start playing. Nice lighting effects on the keyboard with the Alienware command center.

    I would recommend this to a friend
  • Pros mentioned:
    Large screen

    Rated 5 out of 5 stars

    big screen

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I dont do much gaming on it but it runs great for every day use. With a 2060 inside you can run most modern games on it. the 1920x1080 display is nice. 17.3 inch screen is big! Makes this not as portable.

    I would recommend this to a friend
  • Pros mentioned:
    Large screen

    Rated 5 out of 5 stars

    Great for Gamers

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I LOVE this laptop. I love the gaming world and the graphics are awesome on all my games (Neverwinter, Diablo III, Warframe, Path of Exile and several others. I love the larger laptops and this 17" is perfect for me !

    I would recommend this to a friend
  • Pros mentioned:
    Gaming

    Rated 5 out of 5 stars

    Amazing laptop!!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted something that could run my video editing software without skipping a beat. While also being able to aid me in battle against the hell spawn demons of DOOM! This laptop does that and soo much more!

    I would recommend this to a friend
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