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Customer Ratings & Reviews

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Customer reviews

Rating 4 out of 5 stars with 260 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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Cons mentioned filter

75%would recommend to a friend

Customers are saying

Customers highly value the speed, portability, and price of the 2-in-1 13.3" Touch-Screen Laptop. They appreciate its fast performance, compact size, and reasonable cost. However, some users have concerns about its battery life, occasional freezing, and fan noise during gaming.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 10 Showing 181-200 of 260 reviews
  • Rated 5 out of 5 stars

    Dell laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great computer, awesome grafics and sound for the price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy access

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The facial recognition logon is great! I bought MS suite at same time. What a great combination.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dell Laptop

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is built very sturdy, and will conquer any and all jobs.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good, but best buy messed up.

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best buy refurbished SUCKS because they messed up and the SSD died.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I choose a computer on the keyboard and size of screen. This computer has been great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So far so good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my son for leadership school. He has been pleased with it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this computer! It is very reliable! I would purchase it again!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this laptop for my son. It is very light, easy to carry. speed is okay.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great work laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The solid state drive with 12gb ram makes this a very responsive computer

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great School Laptop!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My daughter loves this laptop it's light and easy for her to carry but still powerful!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Defective Network (WiFi) Adapter!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In less than 2 months (i.e. brand new laptop), the system is not able to trace down Network Adapter. Unfortunately, WiFi is the only way this laptop will connect to the outside world. We cannot find or add the Network Adapter in the Device Manager Utility. Spent more than 1 hour with Dell Technical Support. They gave up quickly and are asking me to ship the 2-month old laptop to their service center in Texas! If I call the local Geek Squad, I bet you they will charge me to fix this problem. Instead I am going to local Best Buy and return this poorly made laptop.

    No, I would not recommend this to a friend
    • Brand response from YourDellTeam
      Posted .

      MP7991,

      We appreciate your feedback and we're sorry to hear about the connection issues that you're having. You can follow these steps to help troubleshoot your connection:

      1. Run the Network Troubleshooter.
      a) Touch and hold or right-click the network icon (Available Networks or Network Icon, located in the lower right-hand corner).
      b) Touch or click Troubleshoot problems and then follow the prompts.

      You can read the full article here - http://dell.to/2sLtwRh.

      We'd also recommend checking out our Product Support Page to see if there are any driver or software updates that can help improve your computer's performance: https://dell.to/2KvXWfQ.

      Best,
      Bryan
      1-800-624-9896 Dell

  • Rated 5 out of 5 stars

    Dell ..

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for a high schooler. And college. Works great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great laptop for college student.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This 2 in 1 is proving to be the idea system for use in and out of the classroom.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Better than expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop has done better than I expected. It's replacing an older Dell laptop.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A beast of a laptop!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does everything I need it to do. From graphics to games to videos...very happy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dell laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for college, has all the bells and whistles, very pleased With laptop

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This computer is exactly what I was looking for in a touchscreen computer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Open Box Excellent

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great condition, no issues. Would buy another one for daughter.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best for price in my opinion fast can handle coraldraw with no problems

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I Like It

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to use. Fun and awesome experience. Glad I bought it.

    I would recommend this to a friend