Customer Ratings & Reviews

moazzamb,

Thanks for your review and we're sorry to hear about the crashes that you've been experiencing. We'd recommend the following steps to diagnose future crashes on your computer:

1. At the desktop, click the Search the web and Windows box and type "problem reports".
2. Select View all problem reports to view a list of errors that have occurred on your computer and possible solutions for them, such as updating drivers, flashing your system BIOS, or checking for updates to the software.
3. Under the Source column, look for Windows and under Summary, look for Shut down unexpectedly.
4. Right-click the line item and select Check for a solution.

We'd also suggest checking to make sure that your software and drivers are up to date on Dell's Product Page - https://dell.to/2K9bcKB.

You can read the full article here - http://dell.to/2u98Cct.

Best,
Bryan
1-800-624-9896

Hi Sagar,

Thanks for your feedback. We're sorry to hear that your computer crashed early on. We'd recommend diagnosing future crashes this way:

1. At the desktop, click the Search the web and Windows box and type "problem reports".
2. Select View all problem reports to view a list of errors that have occurred on your computer and possible solutions for them, such as updating drivers, flashing your system BIOS, or checking for updates to the software.
3. Under the Source column, look for Windows and under Summary, look for Shut down unexpectedly.
4. Right-click the line item and select Check for a solution.

We'd also suggest checking to make sure that your software and drivers are up to date on Dell's Product Page - https://dell.to/2KvXWfQ.

You can read the full article here - http://dell.to/2u98Cct.

Best,
Bryan
1-800-624-9896

Dragonfly,

We're happy to see that you're enjoying your new computer. If you have questions about using Windows 10 you can refer to Dell's Help Page here: http://dell.to/2wMZqyx.

Best,
Bryan
1-800-624-9896

Hi Trucker305,

Thanks for your review. If you have additional questions about your computer you can check our Product Support Page here: https://dell.to/2K9bcKB.

Best,
Bryan
1-800-624-9896

JoyB,

We appreciate your review and we're sorry that your computer is not running the way you hoped it would. We'd recommend running the following troubleshooter to diagnose your connectivity concerns:

1. Run the Network Troubleshooter.
a) Touch and hold or right-click the network icon (Available Networks or Network Icon, located in the lower right-hand corner).
b) Touch or click Troubleshoot problems and then follow the prompts.

You can read the full article here - http://dell.to/2sLtwRh.

If you'd like to find out what may be causing your Blue Screen Errors you can run the following test:

1. At the desktop, click the Search the web and Windows box and type "problem reports".
2. Select View all problem reports to view a list of errors that have occurred on your computer and possible solutions for them, such as updating drivers, flashing your system BIOS, or checking for updates to the software.
3. Under the Source column, look for Windows and under Summary, look for Shut down unexpectedly.
4. Right-click the line item and select Check for a solution.

We'd also suggest checking to make sure that your software and drivers are up to date on Dell's Product Page - https://dell.to/2KvXWfQ.

You can read the full article here - http://dell.to/2u98Cct.

Best,
Bryan
1-800-624-9896

Anthony,

We'd recommend checking to make sure that all of your software and drivers are up to date: https://dell.to/2KvXWfQ.

If you'd like to reach out to Dell's Technical Support Team you can reach them here: http://dell.to/2sH7Qlm.

We hope that your computer works better for you soon.

Best, Bryan 1-800-624-9896

Samsung11,

We're sorry to hear about the connectivity issues that you're having. We'd recommend the following way to diagnose this issue:

1. Run the Network Troubleshooter.
a) Touch and hold or right-click the network icon (Available Networks or Network Icon, located in the lower right-hand corner).
b) Touch or click Troubleshoot problems and then follow the prompts.

You can read the full article here - http://dell.to/2sLtwRh.

Best,
Bryan
1-800-624-9896

Edge,

We're sorry that your laptop's performance is not what you had hoped it would be. We'd recommend diagnosing the Blue Screen Errors that you are receiving by following these steps:

1. At the desktop, click the Search the web and Windows box and type "problem reports".
2. Select View all problem reports to view a list of errors that have occurred on your computer and possible solutions for them, such as updating drivers, flashing your system BIOS, or checking for updates to the software.
3. Under the Source column, look for Windows and under Summary, look for Shut down unexpectedly.
4. Right-click the line item and select Check for a solution.

We'd also suggest checking to make sure that your software and drivers are up to date on Dell's Product Page - https://dell.to/2K9bcKB.

You can read the full article here - http://dell.to/2u98Cct.

If you'd like to see if there are updated Audio Drivers for your computer you can visit our Product Support Page here: https://dell.to/2KvXWfQ.

Best,
Bryan
1-800-624-9896

Unhappy,

Thanks for your review. We're sorry to hear about the issues that you've had with your computer so far. Here's a link to where you can find the manual for your computer: https://dell.to/2K9bcKB.

Best,
Bryan
1-800-624-9896