Last-Minute SavingsLimited quantities.Shop now

Skip to content
Gift Ideas
Main Content

Customer Ratings & Reviews

Your price for this item is $1,039.99
Clearance
The comparable value price is $1,299.99

Customer reviews

Rating 4.6 out of 5 stars with 90 reviews

Rating Filter

Pros mentioned filter

Cons mentioned filter

93%
would recommend
to a friend

Customers are saying

Customers commend the 2-in-1 17.3" Touch-Screen Laptop for its fast performance, solid-state drive, and versatile functionality. The large touch screen is also well-received for its responsiveness and ease of use. While some users find the laptop to be heavy, many are pleased with its overall value for the price.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-90 of 90 reviews
  • Rated 4 out of 5 stars

    Taking a bit getting used to a new computer.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always difficult getting used to a new computer, but it’s been all good so far!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    2in1

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Must get must get must get must get must get must get

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with product. I use it for my business.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good Quality Laptop

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good Quality Laptop. Fit for purpose and fully meets my needs.

    I would recommend this to a friend
  • Cons mentioned:
    Function

    Rated 1 out of 5 stars

    I returned this laptop

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop didn’t live up to the ads and/or my expectations. It was slow and didn’t function correctly for me from the onset. I spent valuable time trying to figure out the issues with Dell to no avail. I ultimately returned it and purchased an MSI gaming laptop that I love.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Meh

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Harddrive failed in 26 days, bestbuy wouldn’t replace. Dell however did 1 day ship a new one and it only about 20 mins to install.

    No, I would not recommend this to a friend
    • Brand response from YourDellTeam
      Posted .

      Dear Valued Customer,

      We're sorry to hear about the hard drive issues that you faced on your new computer. We're glad that Dell was able to send you a replacement computer and that you installed all of the necessary updates. If you do have additional questions about your computer you can check our Product Support Page here - http://dell.to/2BkPUQX.

      Best,
      Bryan
      1-800-624-9896 Dell

  • Pros mentioned:
    Fast, Touch screen

    Rated 5 out of 5 stars

    My best computer ever

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have owned over a dozen laptop computers, and this one is hands down the best I have ever used. Of course, technology keeps getting better and better, but this computer has no flaws. I am very impressed with everything from the display to the keyboard, speed, weight and quietness of the computer. I think this is an awesome computer for the price. I look forward to using it so much. This is the one to get!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Never got a chance to inspect quality

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased an open box unit and paid the extra $$ for the assurance of Geek Squad inspection and all accessories included. Received the unit a week later than originally quoted and it came uncharged with no power cord, no instruction guide or any other accessories... just a dead laptop in an empty box with old packing tape balled up and thrown in the box. Returned the unit and purchased from another vendor.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    SLOW processing

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I PURCHASED THIS COMPUTER SO THAT MY NEW INTERNET SPEED COULD BE HANDLED APPROPRIATELY..THIS DOES NOT ACCEPT THE DUAL BAND THAT IS OFFERED IN OUR HOME - DISCONNECTS FREQUENTLY

    No, I would not recommend this to a friend
    • Brand response from YourDellTeam
      Posted .

      Hi Lynn,

      We're sorry that the connection on your computer is not working the way that you had hoped it would. We'd recommend these connectivity tips to help you:

      1. Run the Network Troubleshooter.
      a) Touch and hold or right-click the network icon (Available Networks or Network Icon, located in the lower right-hand corner).
      b) Touch or click Troubleshoot problems and then follow the prompts.

      You can read the full article here - http://dell.to/2sLtwRh.

      Best,
      Bryan
      1-800-624-9896 Dell

  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    JUST GREAT

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    AN EXCELENT LAP -TOP COMPUTER BEST LAP TOP EVER HAD THANKS DELL

    I would recommend this to a friend