Customer Ratings & Reviews

love the new computer. works like a charm. programs open quickly

Dell has always been an excellent company. Their computers are reliable and powerful. We find it easy to extend their on-site warranty to three years and have yet to need any service.

seems to be working great. easy set up. before this i ordered an excellent refurbished one and it was an absolutely terrible experience - glad i switched to this new one

Like any Dell product I have used, it's reliable and functions well. For the value, this was an excellent purchase considering it has an Intel Core Ultra processor, 16 GB memory, and 1 TB storage. As always, the staff at Best Buy were informed and professional.

We bought this to replace an older Dell. It has worked very well for our purposes--occasional work from home, email, shopping, and most importantly, holding pics/docs/etc from 25 years of home computing.

Let's start with what I don't like. The speaker jack is on the front of the tower instead of the back so there's a cord sticking out for the speakers. I also don't like that it's pretty slow to boot up as opposed to my old Dell computer some of this is due to windows 11. What I like is that it's quiet operating.

I recently purchased a new desktop in order to upgrade to the Windows 11 platform. The dell Intel Core Ultra 5 w/ 16 GB has been great so far. It is much faster than the old desktop w/ Windows 10 and is far more capable concerning new Apps and related functions currently available. Very pleased overall.

Purchased as a direct replacement for a 2014 Dell that couldn't be upgraded to Windows 10. Working great and was easy for the older adult who is the primary user to understand and just "use it".

Bought this desktop for my mother to replace a very old machine. This is a perfect machine for her - it's easy to navigate, intuitive for a "casual" user and gives her the speed and access she needs. Setup and service was stellar from the geek squad too :)

I purchaseed this model as an upgrade to an older Dell model I had. I had it installed by a membervof thr Geek Squad. This new model is performing at a much higher speed and the uupgrade to Windows 11 has been amazingly easy to adapt to. I am very pleased with the new desktop and the price.

I have only had this computer for a couple of weeks but so far it has worked fine. There are many new items on it that I had not had before, so I am still getting used to it. I am not tech advantaged so when I get the chance to have things explained to me, I readily accept. However, i did research on it and other computers, and I felt that this was the best deal in my price range.

Excellent computer. Much faster than my ten-year-old windows 10 unit which I am replacing. Wish Dell would start supplying a wireless keyboard and mous instead of usb types. Did ,however save 200 bucks on Presidents’ Day sale.

Thank you for the product.I love it.It's great and I will always shop at best.Buy for all my electronics stuff. Plus i'm telling all my friends and family, some family members have already purchased products from best buy.Because of my referral..

My old computer was 10 years old, running slow and would not support Windows 11 so I got a new one. This computer is much faster in every way, plus I got it for $250 off as it was a black Friday special, before black Friday. I am very pleased with my new computer.

Easy to hook up and get running. Seems to work at needed and has plenty of storage for me!

Well, you asked. The hardware is fine, though I encountered several unexpected setup problems with Windows 11. (I should mention that a Geek Squad member transferred everything from my old computer to the new one.) As just one example of the problems I encountered: I spent around 2 hours trying to connect my Dell laser printer. I've often done this sort of thing before, with rarely a problem. Finally, unable to proceed, I contacted Best Buy. A friendly and definitely knowledgeable technician spent approx. one hour trying to solve the problem. At which point he said he couldn't do it, and called in a higher level tech. This gentlemen was also friendly, with a great attitude. After about 15 minutes, he said he needed to install a Microsoft firmware upgrade. This was done and the printer was soon running perfectly. So: I spent about 4 hours on this, your technicians spent at least an hour and a half, and I had work that needed to get done but had to be postponed. There IS a very constructive lesson to be learned. NO computer should be sold without checking that all current software and firmware has been installed. I suspect that the computer was on the shelf for some period of time, during which the upgrade arrived, but was not added. In the past, I've purchased (many) computers from Dell directly, both for home and office use. Since Dell customizes each computer, there is little or no chance that anything would be shipped without all current updates. This is clearly a situation that Best Buy should address immediately.

Very solid and well performing desktop tower. Replaced an 10 year old Dell tower that was still performing, just couldn’t upgrade it to Windows 11. Expect this new Dell will last for quite awhile, and it has slots for any memory upgrade I may need. Fast performance and plenty of USB, SD and other ports. Well worth a look!

This computer meets my basic needs. It is small in size and very light weight. However, i would prefer that I did not have connections hooked up to the front of my computer. In addition, I could not connect my old speakers/with subwoofer to it. It has only one plug for a headphone.

SO FAR VRYTHING IS WORKING GOOD.GREAT TO HAVE MY COMPUTER BACK HAVING LOST EVERYTHING IN THE STORM LAST YEAR

This Dell desktop replaced my 11 yr old Dell tower, very happy with the speed of it so far. I have only had it up & running for 5 days but, so far I like it. Geek squad helped transfer all my files & pics over from my old tower. I was not able to find my pictures so Hai B. at geek squad (Springfield Or.) told me to bring tower back & helped me locate all my pictures I thought I was lost.