Customer Ratings & Reviews

Dellnew,

We're sorry to hear about the password and login trouble that you've been having. We'd recommend reaching out to Dell's Technical Support Team here - http://dell.to/2sH7Qlm for additional assistance.

Best,
Bryan
1-800-624-9896

nello65,

We appreciate your review. We're sorry that your computer is not meeting all of your needs. We'd recommend checking out our Product Support Page here: http://dell.to/2om4IeG if you have additional questions.

Best,
Bryan
1-800-624-9896

Doodle70,

We're sorry to hear that your computer is not working the way that you had hoped it would. We'd recommend taking a look at our Product Support Page for answers to questions that you may have - http://dell.to/2om4IeG.

We hope that your computer begins to perform the way you'd like it to soon.

Best,
Bryan
1-800-624-9896

Danish,

We're sorry that your computer is not performing the way that you intended it to. If you have questions about your computer you can always refer to our Product Support Page here - http://dell.to/2om4IeG. We hope that this helps your computer perform the way that you'd like it to.

Best,
Bryan
1-800-624-9896

Jason,

Thanks for your review. We're sorry to hear about the crashes that your computer has gone through. In the future you can diagnose crashes on your computer with the following steps:

1. At the desktop, click the Search the web and Windows box and type "problem reports".
2. Select View all problem reports to view a list of errors that have occurred on your computer and possible solutions for them, such as updating drivers, flashing your system BIOS, or checking for updates to the software.
3. Under the Source column, look for Windows and under Summary, look for Shut down unexpectedly.
4. Right-click the line item and select Check for a solution.

We'd also suggest checking to make sure that your software and drivers are up to date on Dell's Product Page - https://dell.to/2pzl3Nu.

You can read the full article here - http://dell.to/2u98Cct.

Best,
Bryan
1-800-624-9896

Hi Preacher,

Thanks for your feedback and we're sorry that the size of your new computer did not meet your needs. We do have other 11.6" screen size computers that may fit your needs at Best Buy here: http://bit.ly/2IZxWJp.

We hope that you will be able to find something that works for you.

Best,
Bryan
1-800-624-9896

Jdouglasj,

Thanks for your feedback on your new computer. We're sorry that you are running into some storage issues. We'd recommend that you look through to make sure that you plan to use all of the programs that are installed. If there are any programs that you'd like to remove you can follow these steps: Uninstalling or removing software or applications that you do not use or do not need from your PC can help speed up your PC. Applications may include background processes, system services, context menu entries and other things that can slow down your PC.

Uninstall applications you no longer need using Programs and Features (previously called Add/Remove Programs). Unnecessary applications occupy space on your hard disk drive.

1. Press the Windows logo key + R on the keyboard.
2. In the Run dialog box, type appwiz.cpl and press the Enter key.
3. In the list, select a program and click Uninstall.

You can read the full article here - http://dell.to/2tSulGV.

We'd also recommend using Microsoft's OneDrive to store some of your files.

Best,
Bryan
1-800-624-9896

Hello Billy,

We're sorry to hear that your new Dell computer is not meeting your needs. We'd recommend running the Windows Performance Troubleshooter to see if there's a way that your computer can run better for you:

1. Close all open windows.
2. Press the Windows logo key + X key on the keyboard.
3. Click Control Panel.
4. Click System and Security.
5. Under Security and Maintenance, select Troubleshoot common problems.
6. Under System and Security, click Run maintenance tasks.
7. Follow the on-screen instructions and prompts to complete the process.
8. Restart the PC.

You can read the full article here - http://dell.to/2tSulGV.

Best,
Bryan
1-800-624-9896

Samm,

We appreciate your feedback and we're sorry that your computer is no longer working correctly for you. If you are having trouble starting up your computer you can follow these steps:

1. If the computer is displaying the Dell logo and does not move past that point, it has probably failed POST.
2. If the power indicator lights up and it is amber or orange, this is usually an indicator that it has failed POST.
3. If you see text on a black screen, the computer is currently performing the POST. If the computer stays in that condition and does not move past it, it has probably failed POST.
4. If the video screen displayed anything at all during the startup process but is now black, this probably indicates that the computer failed POST.
5. If the computer is beeping or if Caps/Num/Scroll Locks are flashing, note if there is a particular pattern in which it beeps or flashes.
6. If the computer is not beeping and caps/num/scroll locks are not flashing, unplug all connections and remove all media communication devices (e.g. external monitors); reconnect one at a time and check if the computer functions.
7. For a notebook, press and hold the Fn key and then press the power button. This starts the pre-boot testing and will launch ePSA. In case you have a Desktop at the Dell logo screen tap the F12 key to enter One Time Boot Menu and use the arrow keys to highlight Diagnostics and press enter.

You can read the full article here - http://dell.to/2uj1Sby.

If you have additional questions about your computer you can check our Product Support Page here - http://dell.to/2om4IeG.

Best,
Bryan
1-800-624-9896

Hello Alvin,

We're sorry to hear that you were unable to receive the Webroot virus protection software when you purchased your new Dell computer. We'd recommend reaching out to Best Buy's Customer Support Team directly to see if there is a way that you can receive this: http://bit.ly/2v2IVhI.

Best,
Bryan
1-800-624-9896

Mack,

We're very sorry to hear about the power issues that you've had with your computer. If your computer fails to boot we'd recommend the following:

1. If the computer is displaying the Dell logo and does not move past that point, it has probably failed POST.
2. If the power indicator lights up and it is amber or orange, this is usually an indicator that it has failed POST.
3. If you see text on a black screen, the computer is currently performing the POST. If the computer stays in that condition and does not move past it, it has probably failed POST.
4. If the video screen displayed anything at all during the startup process but is now black, this probably indicates that the computer failed POST.
5. If the computer is beeping or if Caps/Num/Scroll Locks are flashing, note if there is a particular pattern in which it beeps or flashes.
6. If the computer is not beeping and caps/num/scroll locks are not flashing, unplug all connections and remove all media communication devices (e.g. external monitors); reconnect one at a time and check if the computer functions.
7. For a notebook, press and hold the Fn key and then press the power button. This starts the pre-boot testing and will launch ePSA. In case you have a Desktop at the Dell logo screen tap the F12 key to enter One Time Boot Menu and use the arrow keys to highlight Diagnostics and press enter.

You can read the full article here - http://dell.to/2uj1Sby.

Best,
Bryan
1-800-624-9896

Hi Roman,

Thanks for your review. We're sorry to hear about the issues that your new computer is having. If you'd like to reach out to Dell's Technical Support Team for additional support you can contact them here: http://dell.to/2sH7Qlm.

For additional information about the warranty you can check our Warranty Policy here: http://dell.to/2tNsVOs.

Best,
Bryan
1-800-624-9896