Customer Ratings & Reviews

4to25characters,

Thanks for your feedback on your computer. If you'd like to see if there is an updated audio driver available for your computer we'd recommend checking our Product Support Page here: https://dell.to/2PPb4BI.

Thank you for bringing your other concerns to our attention, these have been shared with our product and quality teams.

Best,
Bryan
1-800-624-9896

Sharon18,

We're sorry to hear about your experience with your new Dell 2-In-1. If you need to follow-up with Dell about your computer you can contact Dell Support here: http://dell.to/2sH7Qlm.

If you have any technical questions once you receive your computer back you can check our Product Support Page here: https://dell.to/2Qk5Uh7.

Best,
Bryan
1-800-624-9896

bigal,

Thanks for your review and we're sorry to hear that the fan on your computer broke. Please take a moment to review Dell's One Year Limited Warranty policy to see if your computer qualifies: http://dell.to/2tNsVOs.

You can reach out to Dell Support for any assistance: http://dell.to/2sH7Qlm.

Best,
Bryan
1-800-624-9896

Faquer,

Thanks for your review. We're sorry that your computer is not setting up as easy as you hoped it would. Please consider running the Dell Support Assist App for help with your set up and to ensure that you have the most up to date drivers and software.

We'd also recommend following these steps for your WIFI connectivity issues:

1. Download and install the latest Wireless Card driver. (https://dell.to/2th3Tpe) After updating the driver, re-establish the connection with the Wireless Access Point and check the wireless performance.
2. If the issue persists, proceed to step 3.
3. Power-cycle the local network. Shut down the Dell system, the Wireless Access Point/Router and the Modem. Wait a minimum of 60 seconds before powering up the components in the following order:
4. Power ON the Modem, and wait for it to boot fully.
5. Power ON the Wireless Access Point/Router, and wait for it to boot fully.
6. Power ON the Dell system.
7. Open Network and Sharing Center
8. In the left side navigation pane, click on Change Adapter Settings
9. Right click on the wireless connection icon and select Properties followed by the Configure button
10. Under Wireless Options, select the Wireless N mode
11. For Windows 8 or later systems click the Advanced tab and look for 802.11n Mode on the right you will be given the option to Enable or Disable. If the mode is not visible you may need to update your drivers and firmware.
12. From the drop-down menu, choose Disable followed by Ok
13. This should restore the wireless download and upload speed. Internet speed can be tested at http://speedtest.net.

Best,
Bryan
1-800-624-9896

Orozco,

Thanks for your review and and we're sorry to hear about the issues that you're facing with your computer so far. We'd recommend the following tips to help with the overheating that you're experiencing:

Tips for Proper Usage:

1. Dell does not recommend placing portable systems directly on your lap. Due to reductions in the thickness of modern portable systems, heat transfer can be an issue.
2. Using a portable system (Laptop) on a hard, flat, non-cloth surface will increase airflow and reduce heat from underneath and inside the system.
Using the portable system on a blanket, pillow, or other types of cloth will cover up the fan cause the computer to overheat and can cause permanent damage.
3. It is recommended to use the portable system in a Room temperature of 0°C to 35°C (32°F to 95°F) with a Humidity level no greater than 90%.
4. Use compressed air to clean the vents on a regular basis.
5. Using a cooling pad can decrease heat and increase performance.
6. If you want to know the temperature limitations for your system, go to the Dell Support Website, look up your system model then open the user guide under the manuals link.

You can read the full article here - http://dell.to/2uJ8AdG.

If you'd like to adjust the settings on your display to make it better we'd recommend this article: https://dell.to/2CLF6yC.

If you'd like to re-calibrate your touch pad you can follow these steps: Some Notebooks and Tablets with Keyboards have added gesture features to the touchpad hardware and drivers. A few of these features are two or three finger scrolling, pinch zoom, circle zoom, rotate and swiping. These new features may be the reason for the erratic cursor movement since most are turned on by default. You can disable or modify the way the features work in the touchpad driver properties. Here are some tips to modify these settings:

1. In the Search box, type main.cpl.
2. Touch or click main.cpl in the list of programs.
3. Touch or click the Dell Touchpad tab.
4. Touch or click on the picture of the touchpad.
5. Touch or click Gestures (depending on your computer there may not be a Gestures option).
6. Change the options as preferred.
7. Touch or click Save.
8. Touch or click the X in the upper-right corner to close the Dell Touchpad Utility.
9. Touch or click OK on the Mouse Properties window.
10. If the touchpad still does not work after following the preceding steps, refer to Dell Knowledge Base article - http://dell.to/2iaiujA.

You can read the full article here - http://dell.to/2tqmS02.

Best,
Bryan
1-800-624-9896